Scottrade Bank Corporate

Complaint ID: 2889616

Product: Money transfer, virtual currency, or money service

Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

Subissue:

Company: SCOTTRADE BANK

Complaint: XX/XX/2018.account # XXXX.i lost ( XXXX ) .Scottrade claim, I owe them {$20.00}. ( so they close my account with out advising me on closing. scottrade advisor are and was good for taking fees just for them too have a paycheck every Friday.XXXX bought out Scottrade and a lot of Scottrade employees got fired and laid off, so everything under the sin must and start taking place with them, ,because of the Merger.my stock was value at least {$350000.00} dollars plus. I only spent out of pocket $ XXXXover time frame I was with Scottrade before recently before the merger.

Company Response: Untimely response

Timely Response: No

Consumer Disputed: N/A

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Complaint ID: 2675071

Product: Checking or savings account

Sub-Product: Other banking product or service

Issue: Managing an account

Subissue: Deposits and withdrawals

Company: SCOTTRADE BANK

Complaint: On XX/XX/XXXX {$500.00} disappeared somewhere between the time I transferred it from my Scottrade Brokerage account and my Scottrade Bank account. The company said that they had a technology " glitch '' that day, and after five phone calls and many hours on the phone with them the money is still missing. I had intended to transfer {$500.00} that I had as a cash balance in my brokerage account into my Scottrade bank account. Initially the transfer went through ( from brokerage to banking ) because my cash balance of {$860.00} was more than {$500.00}. But by the end of the day the transfer was reversed and the {$500.00} disappeared from both accounts and was never returned. The next day I successfully transferred {$350.00} from brokerage to banking, and I should have had {$510.00} as a remaining balance. My electronic statements however were apparently " fixed '' by someone, and cash balance changed to {$0.00}. A review of my statements shows the {$860.00} balance on the last day of XX/XX/XXXX suddenly changing to {$0.00} on the first day of XX/XX/XXXX. Somehow Scottrade insists that I owe them the missing {$500.00} ( the {$12.00} is also still missing ). I traded some stocks since then, resulting in a new brokerage cash balance, and today ( XX/XX/XXXX) they illegally raided my Brokerage account and took another {$500.00} from my brokerage account to replace the money that they lost during their computer glitch/technical error. Bottom line : they had a technical glitch and money disappeared from my account. Their bookkeeping reveals that they manually tried to cover-up their error.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 2426766

Product: Bank account or service

Sub-Product: Checking account

Issue: Account opening, closing, or management

Subissue:

Company: SCOTTRADE BANK

Complaint: To whom this may concern, Scottrade Bank recently suffered another databreach exposing personal information. I was previously an account holder at Scottrade Bank and Scottrade XXXX until being a victim of identity theft and having gone through significant problems as a result of Scottrade 's last XXXX customer record data breach. I am writing today to request Scottrade Bank affirmatively confirm or deny whether or not my personal information was exposed in the newest data breach. My former account number are XXXX and XXXX. Additionally, I would like to ask if Scottrade has plans to provide identity theft insurance for these breaches. The databreach was reported here : XXXX as well as XXXX and elsewhere.

Company Response: Closed

Timely Response: Yes

Consumer Disputed: No

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