BBVA USA Corporate

BBVA USA has banking locations. Their corporate headquarters address is listed as: 15 20th Street S in Birmingham Alabama.


This corporate page for BBVA USA includes ratings, links to all BBVA USA branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, and branch locations.


BBVA USA Headquarters
BBVA USA Corporate Headquarters Address:
BBVA USA
15 20th Street S
Birmingham, Alabama 35233
Get mobile directions from current location:
or enter a starting address:

BBVA USA Headquarters Phone Number: (205) 297-1986

If you are not looking for their corporate location, but a BBVA USA branch location close to you or somewhere else:
Simply enter the city and/or zip code below, and we will return all BBVA USA branches in that area.
Skip to Complaints, Ratings, and Reviews
BBVA USA Headquarters Map
BBVA USA Location Area Map


BBVA USA Lobby Hours
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM

Friday
8:30 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
BBVA USA Overview
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
15 20th Street S
Birmingham, Alabama 35233
Established:
03/02/1964
Became FDIC Insured:
03/02/1964
Corporate Structure
Number of Branches:
US Bank Branches:
645
Foreign Offices:
0
Bank Class:
Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB).
Last Structure Change:
10/08/2021
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
PNC FINL SERVICES GROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
Yes
Financial Snapshot
Assets:
$87,218,368,000
Deposits:
$73,056,238,000
Deposits Held Domestically:
$73,056,238,000
Equity Capital:
$10,397,332,000
Net Income:
$-406,977,000
FDIC Oversight
FDIC Region:
5
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Washington
FDIC Field Office:
Shelby
Regulator:
FED
BBVA USA Complaints

View More BBVA USA Complaints:
1 2
Complaint ID: 2902699

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Subissue:

Company: BBVA FINANCIAL CORPORATION

Complaint: We contacted our bank which our home loan is through to let them know about our situation change- going from 2 sources of income, to only one. ( I had gotten laid off from my job, then I got very sick and was in out of hospitals ). After HOURS of going to different branches trying to make a mortgage payment, only to be told we dont know why we cant process your payment only to get returned check fees and no one returning our calls, I made myself sick from all of the stress, XXXX, and helplessness I felt! I literally left 5 vms yelling and begging someone to PLEASE call me back so we can pay them!!! Guess what? NO CALL, and now a foreclosure letter demanding an insane amount of money within 30 days, or our house could be sold!! I called that COLLECTION company over 5 times only to get the run around and some young girls sounding like they are reading a script and tell me sorry we cant help you. I am so lost for words and just want to be treated like a human, is that too much to ask???

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 2908853

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Deposits and withdrawals

Company: BBVA FINANCIAL CORPORATION

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 2817490

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Banking errors

Company: BBVA FINANCIAL CORPORATION

Complaint: XX/XX/XXXX : Opened checking account with the promotion of the following terms : Within sixty ( 60 ) days of account opening, at least one electronic direct deposit from an unrelated 3rd party ( e.g. your employer or a government agency ) in the amount of at least {$300.00} must post to the new checking account. The {$200.00} cash bonus will be deposited into the new checking account within 60 days of meeting the bonus requirements described above. The account must be open with a positive balance at the time the bonus is deposited. XX/XX/XXXX : Received a direct deposit from employer in the amount of {$300.00} XX/XX/XXXX : Called bank and CSR acknowledged bonus should have posted but he was unable to post the bonus. No bonus posted as of XX/XX/XXXX. Bank did adhere to their terms and conditions. Bonus was not posted within 60 days of XX/XX/XXXX.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A



View More BBVA USA Complaints:
1 2



BBVA USA Reviews and Ratings

Average Customer Rating

2 out of 5 stars from 17 reviews.

19048-BBVA USA

Reviews

[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.

1 stars

Reviewed on August 19 2019 by Ericka

This is a horrible bank,cant get [-] right reps on [-] phone and they are defrauders


1 stars

Reviewed on July 31 2019 by Libby T

I submitted to [-] a [-] account online with with BBVA. I decided to use [-] Bank of [-] account to find [-] $25.00 deposit to complete [-] opening of [-] account. Everything was going well until I received [-] email from BBVA stating that [-] account did not fund. I called BBVA customer service [-] to find out what I can [-] to fix [-] issues. I informed thee rep that I have multiple deposits scheduled to hit [-] account this week, which include [-] [-] and I need to know what I need to [-] next. All was [-] is I was fine and not to worry. There was a language barrier and I am not sure if she understood [-] fully or even if I understood her fully. Nevertheless, I called back with [-] hopes to get someone [-] on [-] [-] that would complete understand [-] issue and Try to fix it ASAP. [-] 2nd rep I spoke to informed [-] that everything was fine again, and I informed her that I [-] make a [-] [-] deposit at [-] bank and [-] direct deposit [-] be hitting [-] bank on [-] first. she [-] i [-] be fine. I spoke to one rep on [-] 07/29 and [-] other 07/30. I informed both of [-] issue and I desperately want to fix before there is a problem with [-] deposits. Now here we are today! 07/31/2019, [-] account is closed, am being called a theft (fraud department) and i have pending deposit to [-] account that is now closed. Had ALL [-] staff been on [-] same sheet of music I would not be filing this complaint and now I am at risk that [-] rent [-] be late, and I [-] accrue late fees. Yes, I entered [-] incorrect account number when opening [-] account, BUT NO one in your [-] gave [-] accurate information so that I could have left [-] [-] and went around [-] corner to deposit $25.00 I have [-] [-] #85087728.. I need a call from someone who can make a difference.. I need this account [-] or i need to [-] a [-] one with [-] direct deposit not being affected


1 stars

Reviewed on June 17 2019 by Burma W

BBVA Compass Bank is [-] most unprofessional, incompetent bank I have EVER dealt with in [-] entire life! I have been calling this company for practically a year to correct [-] issue with [-] credit card. They have been unable to locate a $200.00 payment if sent [-] 25, 2018 !!!!!!!!!!
I have had absolutely NO HELP. I've been misinformed many times:
1. Wrong mailing address
2. email proof of payment to us; called to follow up and was told they [-] not accept emails
3, fax us [-] proof of payment with letter; went to Office [-] and paid to fax it, called to follow up a week later and was told i had used [-] wrong fax #
4. received a call back from agent saying [-] has found [-] $200 and it [-] be applied to acct; followed up a week later and was told that someone must have thought amount had already been applied and now [-] can't find it.
5. Went to Compass Branch to ask for help, faxed paperwork AGAIN to Compass via banker and was told someone would call [-] back; did not happen.
I have recordings of most of [-] attempts of rectifying this quagmire. This has caused a considerable amount of stress and time.


5 stars

Reviewed on May 25 2019 by John m

Great bank ,good service.


1 stars

Reviewed on May 06 2019 by Jeff R

I am your on [-] customer, entrusted BB Compass bank all [-] retirement money, and you defrauded [-]. Your customers service is nil and fake, Due to imminent danger to [-] asset, I am now filing complaint with Federal Reserve and beyond. Let Public beware!


5 stars

Reviewed on April 12 2019 by Tiffany S

[-] alert came through [-] phone of [-] unauthorized transaction, I called and notified [-] bank. They resolved nothing, they lied and [-] a dispute would be opened ASAP. When I called back nothing was being done. BBVA are liars and I [-] be closing [-] accounts. I am so disappointed in this banks for [-] lack of promptness and customer service


5 stars

Reviewed on April 12 2019 by Tiffany S

[-] alert came through [-] phone of [-] unauthorized transaction, I called and notified [-] bank. They resolved nothing, they lied and [-] a dispute would be opened ASAP. When I called back nothing was being done. BBVA are liars and I [-] be closing [-] accounts. I am so disappointed in this banks for [-] lack of promptness and customer service


5 stars

Reviewed on March 25 2019 by Skip M

This bank LIES. THEY HAVE LIED TO [-] FOR MONTHS


1 stars

Reviewed on March 08 2019 by Denae F

[-] bank is bad for [-]


1 stars

Reviewed on March 08 2019 by Shitty b

[-]’t never deposit any money into a account with them u won’t reciev it they give u [-] run around just for your money


1 stars

Reviewed on March 02 2019 by Kathrine

[-] debit card was stolen took 5 hours to talk to a person, finally got one on [-] phone, got [-] [-] card 4 days later, went to activate it guess what [-] account is negative $1472, and pending [-] full amount of [-] refund is also pending a negative balance!!! I [-] close [-] account, I [-] eat [-] 60 that [-] thief stole from [-] account, this is not what you [-] to a customer for 5 years of loyalty!!!!!


1 stars

Reviewed on March 02 2019 by Kathrine

[-] debit card was stolen took 5 hours to talk to a person, finally got one on [-] phone, got [-] [-] card 4 days later, went to activate it guess what [-] account is negative $1472, and pending [-] full amount of [-] refund is also pending a negative balance!!! I [-] close [-] account, I [-] eat [-] 60 that [-] thief stole from [-] account, this is not what you [-] to a customer for 5 years of loyalty!!!!!


1 stars

Reviewed on February 26 2019 by Matt

If you [-]'t mind loosing money and having problem after problem. It's a horrible bank!


1 stars

Reviewed on January 25 2019 by mike

[-] not Take any loans out with this Company. Their Customer Service is [-] most confruntational experiences you [-] ever have. Call after Call. More arguing. And forget about paying off early. Good Luck


1 stars

Reviewed on August 31 2018 by Beth G

Unconscionable Behavior


5 stars

Reviewed on July 27 2018 by Richard L

Has [-] issue with [-] checking acct. which was [-] result of [-] apparent effort by someone to hack into [-] mobile app. [-] [-], a Branch Manager, resolved [-] issues. She was great. You need to know that. [-] wife and I have been Compass clients for 20 years. [-] secured Compass another 20 years.


1 stars

Reviewed on April 25 2018 by RichardManning

Over [-] last couple 3 years Your bank has failed [-] on more than one occasion. I would like to talk to somebody from customer service that is located in [-] United States and is attached to your corporate office I've started [-] process of leaving compass bank but you need you know why as I [-] be putting this on Yelp or whatever other forms of local media that I can to lodge [-] complaint against your bank's Practice's. You can reach [-] at 2096423961I bank at your Lodi branch on kettleman [-] in Lodi California


Branch Locations for BBVA USA
BBVA Compass Bank Medium Logo
The following is a directory of all branch offices for BBVA USA
Pages: 1 2 Pages: 1 2
BBVA USA Name Changes
The following are other names BBVA USA has been known by over the years:

In 1973 their name became: Central Bank of Birmingham.

In 1982 their name became: Central Bank of the South.

In 1993 their name became: Compass Bank.

In 2021 their name became: BBVA USA.

BBVA USA Headquarters' Locations
The following addresses are where BBVA USA has had their headquarters:

Moved From: 701 SOUTH 20TH STREET to 15 South 20th Street, Birmingham, AL 35233.

BBVA USA Mergers and Acquisitions
The following shows transitions that are what have ultimately result in BBVA USA becoming what it is today, for better or worse.

Central Bank (1982)
Central Bank of Auburn, National Association (1982)
Central Bank of Alabama, National Association (1982)
Central Bank of Dothan, National Association (1982)
Central Bank of Eufaula (1982)
Central Bank of Walker County (1982)
Central Bank of Montgomery (1982)
Central Bank of St. Clair County (1982)
Central Bank of Tuscaloosa, National Association (1982)
Central Bank of Uniontown (1982)
Central Bank (1988)
Compass Bank (1997)
Gainesville State Bank (1998)
Compass Bank (1999)
Arizona Bank (1999)
Hartland Bank, National Association (1999)
Western Bank (2000)
COMPASS BANK-CO (2000)
Founders Bank of Arizona (2000)
Firstate Bank (2001)
FirsTier Bank (2001)
TexasBank (2006)
The Laredo National Bank (2008)
Texas State Bank (2008)
State National Bank (2008)
BBVA Bancomer USA (2009)
Central Bank of the South (2009)