BBVA USA Corporate

BBVA USA has banking locations. Their corporate headquarters address is listed as: 15 20th Street S in Birmingham Alabama.


This corporate page for BBVA USA includes ratings, links to all BBVA USA branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, and branch locations.


BBVA USA Headquarters
BBVA USA Corporate Headquarters Address:
BBVA USA
15 20th Street S
Birmingham, Alabama 35233
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BBVA USA Headquarters Phone Number: (205) 297-1986

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BBVA USA Headquarters Map
BBVA USA Location Area Map


BBVA USA Lobby Hours
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM

Friday
8:30 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
BBVA USA Overview
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
15 20th Street S
Birmingham, Alabama 35233
Established:
03/02/1964
Became FDIC Insured:
03/02/1964
Corporate Structure
Number of Branches:
US Bank Branches:
645
Foreign Offices:
0
Bank Class:
Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB).
Last Structure Change:
10/08/2021
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
PNC FINL SERVICES GROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
Yes
Financial Snapshot
Assets:
$87,218,368,000
Deposits:
$73,056,238,000
Deposits Held Domestically:
$73,056,238,000
Equity Capital:
$10,397,332,000
Net Income:
$-406,977,000
FDIC Oversight
FDIC Region:
5
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Washington
FDIC Field Office:
Shelby
Regulator:
FED
BBVA USA Complaints

View More BBVA USA Complaints:
1 2
Complaint ID: 2566494

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments

Subissue: Problem during payment process

Company: BBVA FINANCIAL CORPORATION

Complaint: Monthly I have been manually making my payment and I did not have access to online to see the history. BBVA Compass continued trying to make the minimum payment out of my closed BBVA Compass checking account and then charging me a returned check fee for their checking account for their credit card, these charges were in excess of {$25.00} per month. They states I did n't " qualify '' for a fee refund since it was autopay even though I had requested three times ( XX/XX/XXXX, XX/XX/XXXX and now XX/XX/XXXX ) for the auto pay to come out of the account I provide them when I call into make a payment. They stated that someone internally must of made an error ( XXXX at BBVA Compass on XX/XX/XXXX ) and that who knows how they processed it but " management '' would have to decide whether they would refund the returned check fees for their own checking account autopays from their credit card. This has to be illegal?

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 2720868

Product: Checking or savings account

Sub-Product: Checking account

Issue: Opening an account

Subissue: Unable to open an account

Company: BBVA FINANCIAL CORPORATION

Complaint: On XXXX XXXX, XXXX I applied for a small business checking account online with BBVA Compass. I specifically chose BBVA Compass because they stated on their website that one could open a new business checking account online. I completed the application process successfully. On XXXX XXXX, I received an email from XXXX XXXX at BBVA. She asked some questions XXXX answers to which had been supplied during their online application process ), including whether I wanted to use my Social Security number or my business EIN number for the tax reporting on my account. I had supplied my Social Security number during the online application process, but also provided my company XXXX number for the tax reporting in a response email the same day. It does not matter to me if my XXXX or XXXX is used for tax reporting purposes for this account. Since I am a sole proprietor of this business, the tax process is the same for either number. On XXXX XXXX, I received a response from XXXX XXXX stating that since I had provided my EIN number, they would not be able to open the account. Instead, she said I would need to visit a BBVA branch location to open the account. She informed me that she had canceled my online application. I feel that BBVA was deceptive in this case by offering to open up a checking account online, but failing to do so. If the representative from BBVA would have explained to me the difference between using my SSN vs the EIN for the business, I would have chosen to use my SSN to open the account. I suspect that this offer to open the account online was just a bait and switch tactic in order to drive people to their physical branch locations where they would be able to use additional high-pressure sales tactics in person.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 2721271

Product: Vehicle loan or lease

Sub-Product: Loan

Issue: Managing the loan or lease

Subissue: Billing problem

Company: BBVA FINANCIAL CORPORATION

Complaint: I was approved for an auto loan through BBVA/Compass bank on XXXX XXXX of XXXX. Shortly afterward, I set up an online account so I could make my payments. However, when I attempted to make a payment, it did not process correctly, therefore my payment would not go through. I called BBVA/Compass Bank 's customer service center on XXXX XXXX of XXXX in an effort to get this corrected. I spoke to a customer service representative named XXXX who asked me to send screenshots of my attempts to make payments. I was on this phone call for over 60 minutes. The customer service representative assured me I would get a phone call within 48 business hours and my issue should be resolved by then. However, over one week went by and I received no phone call, and I still had the same problems with my online account and could not make my car loan payment. I called BBVA/Compass Bank 's customer service department again on XXXX XXXX of this year and spoke with a representative named XXXX. I advised XXXX my problems with making payments online were still not resolved. XXXX again tried to help and requested I send screenshots of my attempts to make online payments. I was again on this call for about 60 minutes. XXXX then transferred me to another department of their customer service department who said they would take my payment for me over the phone free of charge because of the trouble I was having. A customer service representative named XXXX took my checking account information, gave me a confirmation number and said my loan payment would be processed. I called BBVA/Compass Bank 's customer service department on Wednesday, XXXX XXXX and told them there is no record of the payment I made on Monday, XXXX XXXX. XXXX from their customer service department told me if my payment did not show up by Friday, XXXX XXXX to call them back. It is now Sunday, XXXX XXXX. The car payment I supposedly made on Monday, XXXX XXXX never got processed. Also, my online account has been having problems since I set it up on XXXX XXXX. Compass Bank is not making any efforts to help me with issues I am having with my online account. Also, I am curious as to why one of their banking representatives took my payment information over the phone on XXXX XXXX and now there is no record of it. I am very frustrated by Compass Bank 's poor customer service, and failure to help me resolve my issues.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A



View More BBVA USA Complaints:
1 2



BBVA USA Reviews and Ratings

Average Customer Rating

2 out of 5 stars from 17 reviews.

19048-BBVA USA

Reviews

[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.

1 stars

Reviewed on August 19 2019 by Ericka

This is a horrible bank,cant get [-] right reps on [-] phone and they are defrauders


1 stars

Reviewed on July 31 2019 by Libby T

I submitted to [-] a [-] account online with with BBVA. I decided to use [-] Bank of [-] account to find [-] $25.00 deposit to complete [-] opening of [-] account. Everything was going well until I received [-] email from BBVA stating that [-] account did not fund. I called BBVA customer service [-] to find out what I can [-] to fix [-] issues. I informed thee rep that I have multiple deposits scheduled to hit [-] account this week, which include [-] [-] and I need to know what I need to [-] next. All was [-] is I was fine and not to worry. There was a language barrier and I am not sure if she understood [-] fully or even if I understood her fully. Nevertheless, I called back with [-] hopes to get someone [-] on [-] [-] that would complete understand [-] issue and Try to fix it ASAP. [-] 2nd rep I spoke to informed [-] that everything was fine again, and I informed her that I [-] make a [-] [-] deposit at [-] bank and [-] direct deposit [-] be hitting [-] bank on [-] first. she [-] i [-] be fine. I spoke to one rep on [-] 07/29 and [-] other 07/30. I informed both of [-] issue and I desperately want to fix before there is a problem with [-] deposits. Now here we are today! 07/31/2019, [-] account is closed, am being called a theft (fraud department) and i have pending deposit to [-] account that is now closed. Had ALL [-] staff been on [-] same sheet of music I would not be filing this complaint and now I am at risk that [-] rent [-] be late, and I [-] accrue late fees. Yes, I entered [-] incorrect account number when opening [-] account, BUT NO one in your [-] gave [-] accurate information so that I could have left [-] [-] and went around [-] corner to deposit $25.00 I have [-] [-] #85087728.. I need a call from someone who can make a difference.. I need this account [-] or i need to [-] a [-] one with [-] direct deposit not being affected


1 stars

Reviewed on June 17 2019 by Burma W

BBVA Compass Bank is [-] most unprofessional, incompetent bank I have EVER dealt with in [-] entire life! I have been calling this company for practically a year to correct [-] issue with [-] credit card. They have been unable to locate a $200.00 payment if sent [-] 25, 2018 !!!!!!!!!!
I have had absolutely NO HELP. I've been misinformed many times:
1. Wrong mailing address
2. email proof of payment to us; called to follow up and was told they [-] not accept emails
3, fax us [-] proof of payment with letter; went to Office [-] and paid to fax it, called to follow up a week later and was told i had used [-] wrong fax #
4. received a call back from agent saying [-] has found [-] $200 and it [-] be applied to acct; followed up a week later and was told that someone must have thought amount had already been applied and now [-] can't find it.
5. Went to Compass Branch to ask for help, faxed paperwork AGAIN to Compass via banker and was told someone would call [-] back; did not happen.
I have recordings of most of [-] attempts of rectifying this quagmire. This has caused a considerable amount of stress and time.


5 stars

Reviewed on May 25 2019 by John m

Great bank ,good service.


1 stars

Reviewed on May 06 2019 by Jeff R

I am your on [-] customer, entrusted BB Compass bank all [-] retirement money, and you defrauded [-]. Your customers service is nil and fake, Due to imminent danger to [-] asset, I am now filing complaint with Federal Reserve and beyond. Let Public beware!


5 stars

Reviewed on April 12 2019 by Tiffany S

[-] alert came through [-] phone of [-] unauthorized transaction, I called and notified [-] bank. They resolved nothing, they lied and [-] a dispute would be opened ASAP. When I called back nothing was being done. BBVA are liars and I [-] be closing [-] accounts. I am so disappointed in this banks for [-] lack of promptness and customer service


5 stars

Reviewed on April 12 2019 by Tiffany S

[-] alert came through [-] phone of [-] unauthorized transaction, I called and notified [-] bank. They resolved nothing, they lied and [-] a dispute would be opened ASAP. When I called back nothing was being done. BBVA are liars and I [-] be closing [-] accounts. I am so disappointed in this banks for [-] lack of promptness and customer service


5 stars

Reviewed on March 25 2019 by Skip M

This bank LIES. THEY HAVE LIED TO [-] FOR MONTHS


1 stars

Reviewed on March 08 2019 by Denae F

[-] bank is bad for [-]


1 stars

Reviewed on March 08 2019 by Shitty b

[-]’t never deposit any money into a account with them u won’t reciev it they give u [-] run around just for your money


1 stars

Reviewed on March 02 2019 by Kathrine

[-] debit card was stolen took 5 hours to talk to a person, finally got one on [-] phone, got [-] [-] card 4 days later, went to activate it guess what [-] account is negative $1472, and pending [-] full amount of [-] refund is also pending a negative balance!!! I [-] close [-] account, I [-] eat [-] 60 that [-] thief stole from [-] account, this is not what you [-] to a customer for 5 years of loyalty!!!!!


1 stars

Reviewed on March 02 2019 by Kathrine

[-] debit card was stolen took 5 hours to talk to a person, finally got one on [-] phone, got [-] [-] card 4 days later, went to activate it guess what [-] account is negative $1472, and pending [-] full amount of [-] refund is also pending a negative balance!!! I [-] close [-] account, I [-] eat [-] 60 that [-] thief stole from [-] account, this is not what you [-] to a customer for 5 years of loyalty!!!!!


1 stars

Reviewed on February 26 2019 by Matt

If you [-]'t mind loosing money and having problem after problem. It's a horrible bank!


1 stars

Reviewed on January 25 2019 by mike

[-] not Take any loans out with this Company. Their Customer Service is [-] most confruntational experiences you [-] ever have. Call after Call. More arguing. And forget about paying off early. Good Luck


1 stars

Reviewed on August 31 2018 by Beth G

Unconscionable Behavior


5 stars

Reviewed on July 27 2018 by Richard L

Has [-] issue with [-] checking acct. which was [-] result of [-] apparent effort by someone to hack into [-] mobile app. [-] [-], a Branch Manager, resolved [-] issues. She was great. You need to know that. [-] wife and I have been Compass clients for 20 years. [-] secured Compass another 20 years.


1 stars

Reviewed on April 25 2018 by RichardManning

Over [-] last couple 3 years Your bank has failed [-] on more than one occasion. I would like to talk to somebody from customer service that is located in [-] United States and is attached to your corporate office I've started [-] process of leaving compass bank but you need you know why as I [-] be putting this on Yelp or whatever other forms of local media that I can to lodge [-] complaint against your bank's Practice's. You can reach [-] at 2096423961I bank at your Lodi branch on kettleman [-] in Lodi California


Branch Locations for BBVA USA
BBVA Compass Bank Medium Logo
The following is a directory of all branch offices for BBVA USA
Pages: 1 2 Pages: 1 2
BBVA USA Name Changes
The following are other names BBVA USA has been known by over the years:

In 1973 their name became: Central Bank of Birmingham.

In 1982 their name became: Central Bank of the South.

In 1993 their name became: Compass Bank.

In 2021 their name became: BBVA USA.

BBVA USA Headquarters' Locations
The following addresses are where BBVA USA has had their headquarters:

Moved From: 701 SOUTH 20TH STREET to 15 South 20th Street, Birmingham, AL 35233.

BBVA USA Mergers and Acquisitions
The following shows transitions that are what have ultimately result in BBVA USA becoming what it is today, for better or worse.

Central Bank (1982)
Central Bank of Auburn, National Association (1982)
Central Bank of Alabama, National Association (1982)
Central Bank of Dothan, National Association (1982)
Central Bank of Eufaula (1982)
Central Bank of Walker County (1982)
Central Bank of Montgomery (1982)
Central Bank of St. Clair County (1982)
Central Bank of Tuscaloosa, National Association (1982)
Central Bank of Uniontown (1982)
Central Bank (1988)
Compass Bank (1997)
Gainesville State Bank (1998)
Compass Bank (1999)
Arizona Bank (1999)
Hartland Bank, National Association (1999)
Western Bank (2000)
COMPASS BANK-CO (2000)
Founders Bank of Arizona (2000)
Firstate Bank (2001)
FirsTier Bank (2001)
TexasBank (2006)
The Laredo National Bank (2008)
Texas State Bank (2008)
State National Bank (2008)
BBVA Bancomer USA (2009)
Central Bank of the South (2009)