First National Bank Texas

1stcb is [-] worst bank ever ,they allowed somebody to transfer money to [-] app after hijacking [-] account and then told [-] that because it was [-] app [-] money was not FDIC insured and they are not covering it

This Bank allowed [-] app to steal $7500.00 dollars from [-] and have not returned one [-] worst bank ever

Worse bank ever. Customer service is awful. Fraud [-] even worse. No transparency on [-] to contact them. Incredibly [-] wait times to talk with a person. Horse and pony show in trying to report fraud activity or talk to anybody. A d we get misinformation with every phone call. Close your account and run with your money.

Worst bank ever, made a mobile deposit, check was put on hold till 4/1/2021 which is today, also was told funds would be available 4/1/2021 and told [-] funds won’t be available till 4/2/2021. Plus you can’t contact anyone in corporate, only told I would have to [-] to a branch and ask them to release [-] hold. [-] check cleared [-] husbands bank 3/25/2021, I [-]’t live near a bank, plus I had knee surgery and can’t drive even if I did. This bank [-], [-] NOT USE THIS BANK.

[-] worst banking experience ever! On [-],3,2021 I arrived at [-] [-] Caney, Texas location that is inside Food Town to withdraw money from [-] account,i was told that I could not because I needed to add [-] husband to [-] account or they were going to return [-] direct deposit to IRS.I was never told that it was [-] bank policy.I told [-] clerk that i was using [-] card doing transactions with [-] available money and she told [-] that it was a complete different thing to withdraw [-]. Obviously I was upset, so I left [-] location [-] approximate six minutes later i received a call from [-] same location I believe it was [-] same clerk ,She told [-] that if I did not add [-] husband by [-] same day she was going to return [-] refund. I [-] not understand why she called and [-] [-] same thing, I guess because she was not sure until she verified. After i tried using [-] card with [-] personal [-] application and was denied, I called customer service and [-] representative [-] [-] card was locked due to suspicious activity, she unlocked it,but after two transactions it got locked again. On [-],17,2021 I arrived to [-] same location, asked to speak to a manager and [-] Bustos in company with [-] Olmos attended [-], I asked why i needed to add [-] husband to [-] account and [-] replied "Its [-] bank policy" I agreed. Following I asked Why I could not withdraw money that was already available and she [-] i could, As i answered yesterday they told [-] I could not, she answered "Well I was not here yesterday" I answered but you are [-] manager, I need [-] explanation why I could not withdraw money yesterday and now I can. She [-] "Oh its because [-] is on [-] check also" ,but then again [-] offered [-] to close [-] account and i [-] Yes! She [-] either you get a money order or a Cashiers check, and I [-] Why not [-]? She [-] we have a limit of $1,000 [-], I told her Yesterday was $2,000? And she [-] "YES<well today is $1,000! In Resume [-] branch located in [-] Caney, Texas its [-] worst branch ever! If it was not for [-] educated tellers at [-] Valley Ranch location, I wouldn't of opened [-] account again. That location needs [-] management and educated employees. As a [-] representative, perfect customer service is a must when dealing with customers.