Wells Fargo Bank, National Association

I called in early yesterday afternoon 1/18/22 to have a Block removed from [-] Debit Card and spoke to a young lady who saw [-] 2 uses I had made of [-] Debit Card and took [-] Block off [-] card and [-] two charges went through for a total of 76 dollars. Later in [-] evening I noticed that [-] Account had been charged [-] 76 dollars twice, so I called customer service at 1 800 869 3557 and spoke with a person who identified herself as [-]. I told her that [-] Account had been double billed and that I needed one of [-] 76 dollar charges reversed. She had taken [-] Identification and knew that I was [-] owner of [-] Account, but she told [-] she could not reverse [-] one 76 dollar charge, and that I would have to File a Claim. I told her that I was [-] Account owner and asked her to simply reverse [-] one 76 dollar charge. She refused, told [-] I had to file a Claim and it would need to be investigated, or I would have to call [-] payee and get them to call Wells Fargo and tell them to reverse it. I did not want [-] charge investigated because I told her that they would say it was "Fraud" and then I would have to [-] through [-] problem of waiting for another Debit Card to be mailed to [-]. She then began to talk over [-] and would not let [-] talk. I finally asked her to tell [-] when she was done talking over [-] so I could say what I wanted to say without being interrupted. She was Angry and finally [-] I am through now. I again requested that she simply reverse one of [-] 76 dollar charges on [-] Account but she refused. I asked to speak to a Supervisor, and waited approximately 8 minutes when a woman introduced to [-] as [-] came on [-] [-] as [-] Superivsor. She asked [-] what happened, and I explained to her what took place. She never answered [-] after I finished, she just [-] up [-] phone on [-]. That was about 1 am this morning, and I called back one more time and spoke one more time to Customer Service. A young [-] spoke to [-] but I did not ask him for anything but to send [-] all [-] copies of [-] conversations I had just had with [-], and [-], who I believe [-] probably try to paint [-] as a "Problem Customer" and claim I was abusive of them, which is why I want [-] recorded conversations because [-] recordings [-] prove [-] otherwise. I am making this Review in order to get [-] 76 dollars restored to [-] Account, and to request that [-], who claims to have worked for Wells Fargo Bank for 25 years, and [-] careless Supervisor [-] Fired. They [-] not belong in Customer Service. I asked for a very simple thing, and they knew who I was, and despite [-] request flatly refused to hear [-] out, or [-] [-] simple request I expressed to them. I also want [-] Recordings of our Conversations since If I have to [-] Wells Fargo Bank I want [-] Evidence that shows I was reasonable with them. I am [-] Attorney and know that Customer Service is [-] goal of any Bank and these two people have become cloistered in their positions. Perhaps a Rotation system needs to be implemented so that [-] Customer Service employees concentrate more on their [-] as opposed to waiting to talk to customers for 10 to 30 minutes after a Customer calls in. [-] Account is still blocked from [-] [-] now and it has been over 20 hours that it has been blocked. I would appreciate some serious and neutral consideration in this as all I want is to be able to use [-] money when I need to. I am sure you can understand that. [-] [-] [-], Attorney at Law [-] 19, 2022

NOTICE: NO telephone number is provided. I imagine they [-] not want you to ring them. I have just tried three times to conact Wells Fargo in mainloand [-] IT IS IMPOSSIBLE to get anyone to answer [-] telephone at Wells Fargo.

Looking

Account

[-] Bank froze [-] checking account because some idiot declared [-] DEAD (deceased)! 9/2/21 and froze [-] checking account and cancelled [-] [-] payments from [-] account. It took [-] 2 hours , on hold to get thru to some person, then transferred between reps, and on hold between reps, and then finally got someone to talk to, and between discussions, I was put on hold so [-] rep could speak with a higher up. Finally, I got [-] rep to "unfreeze" and [-] [-] account so I could pay [-] bills, and [-] [-] [-] that I needed to [-]. It was more interesting requesting WHO, and [-] I became deceased? WHO erroneously informed [-] Bank? [-] rep could not tell, or would not tell [-]. There must be some protocol with some one authorizing closing a bank account. Where does this information come from, who had [-] authority to [-] this. There has to be some one or authority to be able to [-] this? I want to know who that person was, where they got this information, and from who did they get it? I am seriously considering closing [-] account of 20 years! This was ridiculous. [-] phone wait times are intolerable to speak to some one.