Capital One, National Association
Capital One, National Association is a commercial bank, national (federal) charter and fed member, supervised by the occ. established in 05/22/1933. With assets of $468.78 Billion, it operates 268 domestic branches.
Customer Reviews
Based on 53 ratings
Reviews are moderated before posting. No profanity or personal attacks.
[-] OFF, DONE, FRUSTRATED, IRRITATED, FURIOUS and NOT [-]
TERRIBLE 1 (one) [-] COMPANY, Someone uses [-] identity pulls a hard credit report, hits [-] credit report, reducing [-] point score and I can get NO HELP from Capital One. [-] hold times, hang up calls, difficult understand English speaking customer Service agents, absolutely no empathy or concern for customer.
[-] people at [-] bank on 6th st [-], Texas are very nice. Everyone was helpful. Very good bank and cafe. Like that concept.
I sent a legitimate govt check in. They didn't like it and froze [-] accounts.
Very unprofessional and does not communicate with there customers
Rating History
Total Complaints Filed (Last 3 Yrs)
Top Complaint Categories:
- Credit reporting or other personal consumer reports 31%
- Credit card 27%
- Credit card 27%
ROA (Return on Assets): Measures profitability relative to size. 1.0%+ is good.
ROE (Return on Equity): Measures profitability for shareholders. 10%+ is strong.