Armed Forces Bank, National Association

Armed Forces Bank, was a good bank at one time, as I have been a customer for 7 years, nonetheless in [-] last few months [-] bank has changed it's online banking system. I understand [-] need to upgrade, however some of [-] best options has been taken away. [-] example was being able to see future deposits before they actually were posted in your account. [-] ability to be able to see future deposits before they post to your account aided in being able to your bills in a more timely fashion and another was seeing purchases that had not been posted to your account. Being able to see future deposits or withdraws not only aided in a more accurate tracking of your finances and being alerted if you had been charged incorrectly. Another reason I give Armed Forces Bank a 2 [-] is [-] bank changed it's ATM network and never sent out [-] change causing myself a 10% ATM surcharge which [-] ATM never prompted on [-] screen there would be a fee. When I asked to get [-] surcharged refunded I was told they would not. Finally, If you want to talk to a [-] bank officer at [-] main office to resolve your [-] all you get is [-] phone number to a bank service center this includes even trying to ask [-] same question a branch to get a corporate office number [-] all they [-] give you is [-] same service center number. [-] poor customer care this bank has demonstrated is very disappointing especially since I [-] a solid balance, never have had [-] overdraft fee. I recommend each person carefully look at other options for banking before using this bank.

I took out stop payments on these accounts that were fraudulently opened, and I am fighting that as we speak, but last month, see attachment, I was charged over $60.00 because one of [-] institutions that I had taken out [-] stop payment on, withdrew [-] charge due to insufficient funds in [-] account. However, regardless of [-] stop payment, [-] bank charged [-] for insufficient funds as well as a returned check fee.<br /><br />As you see, now there is another charge that from that same institution, that should not be charged to [-] account at all, despite [-] stop check fees that I have paid and once again, [-] family has no money for food.<br /><br />This isn't [-] only time this has happened with Armed Forces, I have made complaints before, and they covered their tracks.

This is seriously [-] worst bank ever!!! [-] way they treat there service members is garbage. They [-]'t have a bank within 4 and a half hours and won't help us get a card which leaves us stranded. Definitely leaving this pos bank.

We have banked at Armed Forces Bank, Fort Huachuca, AZ ever since they came on post. I wouldn't bank any where [-]. We have a good rapport with all [-] people that work there, they are so helpful and accommodating and each visit is always a pleasant experience.

Waiting for 5 hours to talk to someone who can help.until I was [-] all office are close now. What kind of bank are they???I'm not begging for a [-], no I need just to use [-] own money