Fifth Third Bank, National Association

Worse customer service ever. It's almost 3 months and I still can't talk to a live person. Tried calling, stopped in, hand delivered several messages. Finally got a phone call from a branch manager, but missed [-] call cause I was at work. [-] preferrs to [-] [-] via email. WOW! [-] about that personalized customer service??<br /><br />Called [-] "800" number and got [-] run around too. <br /><br />Instead of consolidating [-] bank accounts, I'll be moving [-] account to another bank.<br /><br />I'll be sending a letter to corporate office. Tried to send [-] email and never heard back. Last attempt to get some help.

Horrific experience! I was [-] victim of fraud in [-], I filed 3 separate fraud packets ( one check was stolen from a [-] [-] box, washed and used 3x) I also filed a police report. Since [-] 17,2022 I have been waiting for [-] money to be refunded. I realize that $52,000 is not a great amount to 5/3; but to a 69 yo retiree is a life time savings. Dealing with [-] Dispute Resolution Department has been a nightmare, all they tell [-] is that they are waiting for [-] Bank (checks were deposited at their bank) I spoke with a representative at [-] that tells [-] that [-] bank needs to be contacting them to resolve this problem. I have experienced a lot of frustration dealing with 5/3.

[-] can a person [-] [-] account but not be able to [-] [-] account? Calls for help both in [-] local branch and their 800 help [-] have not helped and each time that fails we are told that [-] account is locked for 7 days and try again at that time. Worst bank we have EVER had in 50 plus years and worse customer service EVER.

I had a [-] [-] thru 3/5 bank After payoff, [-] Bank completely messed up [-] receiving of paperwork, refunds, and [-] title. You can't call this Bank without first speaking with someone in [-] Philippines, so to find [-] actual answer I was passed around many times.. I was lied to by Amar in [-] [-] department, and at this point am not sure when or if I [-] ever see [-] title to [-] Vehicle. Very frustrating experience.

Worst Customer Service I have experienced since dealing with Spectrum Cable. When you call you [-] immediately to being on hold, [-] music is awful. And no one ever answers. You call Corporate and [-] [-] says, "No one is available. Please try your call later. Oh [-] I [-] they sell [-] mortgage. I wouldn't give them one [-] but it's [-] least option there is.