Fifth Third Bank, National Association

You have nothing but people whose first language is NOT English answering your phones and they are not able to help with any type of questions. Customer Service is impossible to speak with because of some health issue in this country. What health issue?

40 years [-] mother has been with you bank. se has ad thousands of dollars scammed from her account and yet your people made her feel like criminal and she closed accounts over 100,000 I [-] you are proud and other banks wolcome her 100,000 plus

Customer Service was very poor. I called and discussed 6 or 7 times with your representatives. Problem was I couldn't receive a text on [-] cell to get [-] one time codes, etc. I also visited a branch here in Indianapolis. [-] Customer Service reps seemed to be stuck on their "this is what you [-] [-]" and after multiple times trying, I was informed that I needed to wait another 14 days to reset or whatever. There was no explanation, but I assume [-] online [-] was locked due to [-] excess number of attempts. I have been with Fifth Third for many years and this lack of service is unacceptable. I [-] attempt one more visit to a branch. It is highly probable that I [-] terminate [-] account with your bank due to [-] aforementioned. This is really irritating as I [-] have to [-] a considerable amount of work with [-] [-] pays, [-] checking, cards, etc.

I’ve been a member of Fifth Third for over 15 years now and this company recently started practicing a policy where their customer service department [-] not help you login into your online banking account, furthermore you [-] be told to wait up to 24 hours before login, plus if you [-] not have a working phone their banking system [-] not verify you, so again you are denied [-] to your account. I know other banking institutions have systems in place that [-] [-] who you are weather or not you have a working phone. I think Fifth Third Bank has become a fifth third lessor than other banking institutions. They are a little slower than other banking companies in [-] opinion.

I have been trying to get [-] 2031 mortgage statement for 7 months from this bank. Each person is more incompetent than [-] next. I have already closed [-] account and [-] be going up [-] ladder with names. 9 phone calls!!!