Citibank, National Association

DO NOT GIVE THIS BANK YOUR MONEY. Due to debit cards not received locked out of account and unable to transfer money to pay bills. CSR will not help. Will not provide form to close account. Will take 45 days plus to get money out. May have to drive 450 miles to do so. Problem will take more than 34 hours to resolve. Your time is too precious to waste on these morons

I opened [-] Accelerated Savings Account with a transfer of $100,000.00 from [-] primary financial institution. I wired [-] additional $15,000.00 in [-] 2022. In November 2022, I attempt to transfer [-] additional $85,000.00 to Citibank from [-] primary financial institution. [-] wire transfer was denied due to Citibank's input of [-] wrong account number. I tried to [-] several external financial institutions to perform [-] transfer. [-] Citibank Account [-] not permit [-] to [-] any outside institutions with [-] account. I am unable to wire money to, or from this account. I contacted customer support who was unable to correct [-] problem. Their solution was to send [-] a check that would take fifteen [-] days or three calendar weeks. I [-] lose days of interest due to [-] inability of Citibank to address their software [-] which are due to a platform change in 2022.

horrible customer service. website useless. staff incompetent.

they cheat and never want to clear up their mistake (fraud) /

[-] Citibank Mastercard Customer Service Disputes Department refuses to accept [-] evidence for reversing charges to provide a refund that is contractually due to [-] as a result of a written cancellation notice I provided to a merchant, Progressive [-] Lines, of Boynton Beach, [-]. [-] MERCHANT PROVIDED NO SERVICES TO [-] WHATSOEVER, HAVING GENERATED ONLY A CONTRACT FORM. In addition to [-] proof I provided, I claim that failure of [-] merchant to further contact [-] bank and failure of [-] bank to further contact [-] merchant over this customer dispute is grounds for [-] automatic reversal of [-] charges as a credit to [-] Mastercard account. [-] merchant has clearly dishonored and violated [-] contract reviewed by Citibank. I now hold Citibank ultimately responsible for enabling [-] substantial monetary (not to mention time spent) loss. Furthermore, Mastercard guidelines apparently provide [-] [-] [-] through which dishonest merchants, simply by not responding, or by using automated cancellation responses only, can openly violate contracts and steal customers’ money through credit card transactions without fear of loss to [-] Citibank Mastercard’s dispute process.