Pinnacle Bank

Worst bank ever. Rude, lie, steal, overcharge unnecessary fees, cheat, lack knowledge. Horrible bank.

Very poor attitude and customer service on [-] part of [-] 800 number for customer service. Spoke with three people there, [-], [-], both of whom told [-] they were supervisors, and [-], who told [-] that [-] was told not to even try to help [-], but to transfer [-] to [-] local branch. Was told by [-] that both that alerts set up on account randomly expire and stop working, with no way to know that that happened, and no notification. and [-] only fix is to periodically [-] in and delete them and set them up again. I called [-] local branch to double check that info, and told I had to speak to [-] branch manager as she was [-] only person who knew about that. I was put on hold for a [-] time in two separate calls, and gave up. Alerts should not randomly stop working. What kind of a system is that?

Awesome bank. Highly recommend. Innovative ITM service. Excellent customer service.

Worst bank I've ever dealt with. They were rude and then forgot to order [-] debit card for 3 weeks, causing some of [-] bills to be late.