Woodforest National Bank

Very poor customer service; poorly trained and non-responsive; money taken out of my account by theft and WFNB has not responded to police report of alleged fraud report. Unbelievable poor bank. Too many DEIs working in The Woodlands

Worst bank that I have every dealt with. I have been with this bank for years. Rude employees. One excuse after another. I would advise anyone considering a bank, run away from this one.

This bank is HORRIBLE.
I have been transferring money to [-] app for family for years.
They denied a transfer, and I called to ask why. They start asking [-] where I get [-] money and if I have sent anyone that I [-] not know money.
I told them no, that I help [-] family and no one [-].
[-] ding dong that took [-] call listed as fraud and a romance scam. I argued with them, and told them that I only send to family.
They blocked [-] card, and closed [-] account.I am ticked because [-] person taking [-] call flat out lied about [-] saying it was a romance scam.

After vover 20 years as a customer, I am fed up with Woodforest [-] Bank in [-] Woodlands, TX.
I have been ubable to pay bills online from [-] Woodforest [-] Bank checknig account sincebefore [-] 16, 2022.
[-] response from [-] bank has been platitudes, excuses and worthless promises. There is no sense of urgency from [-] bank to resolve [-] problem. [-] only option seems to be to close [-] account and move to a reliable bank.

Perez

No good

Good banking. Friendly staff

Why is it no one ever answers [-] phone? I call and call and no one ever answers, and if you leave a [-] with phone number they never call back. Can't get any answers to questions unless you [-] to [-] bank in person, and everyone doesn't just have time to drive all [-] way to [-] bank to get [-] answer to a simple question?

Proft

I'm extremely unhappy with this bank for many reasons but most importantly it's because ployees are not knowledgeable in routine practices and services that can be offered to t
Customer and there's no accountability when [-] employees are completely at fault

1 [-]

Always helpful,courteous and professional

2wks ago i made a purchase off [-] card [-] next day [-] card was locked for security reasons, [-] night of 10/27/21 [-] card was fraudulent used 6or 7 transaction why was that not detected now i have to wait for a investigation for [-] own money that I trusted WF to protect. Period i need [-] money.

They Wood [-] Bank make your financial decisions for you invading your personal life to decide for you what you can and can not [-] with your money

I have been very satisfied with [-] service.
[-] notifications give [-] a sense of security thát was lacking 8n [-] larger [-] banks I have used in [-] past.
[-] tellers and bank personal are friendly and helpful. I have recommended this bank to multiple people and [-] continue to [-] so

I request to speak with [-] regional manager of [-] bank. [-] bank manager then calls [-] manager herself and pretends that I am upset because of a check hold? I am not or have never been upset about a check hold which is protocol for most or all banks. I was upset that her language implied that I am a scammer in front of other bankers, I have been dealing with [-] poor moods of her staff, and dealing with [-] obvious gossip of [-] as a [-] banker, and catching at least 2 members going through [-] bank account when they were not servicing [-]!! Seriously unprofessional location and I let them know about it in person. This has been [-] most humiliating experience of [-] life and [-] bank manager is allowed to have her [-] and all of her rude staff

Woodforest Bank

I had [-] account with SunTrust Bank in South [-], VA 32 [-] south f where I live. I closed that accoumt duet 4 fraudulent charges resulting [-] account overdrawn more than $900. I call [-] branch in Farmville being 24 [-] NE and was told any fraudu;ent charge blocks [-] debit card with [-] balance remaining uinchaged. I opened [-] account inside Walmart where I shop on [-] 1, 2020 and am [-] grasteful to [-] [-].

Re experience need to speak with CEO

1 [-] I [-] having [-] with [-] account and I have been to [-] bank many times and have spoken to [-] bank manager and they [-] allowing [-] [-] to continue. Purchases are being made with [-] permission and on going overdrafts when I [-]'t even have that for [-] account they fix it then weeks later it happens again after they tell [-] it's been fixed and won't happen again. There needs to be legal [-] against this bank since nothing is being done, because this is [-] credit and [-] name being damaged not this bank. It's a shame you can't have someone help you or take care of there customers like other banks [-].

Absolutely [-] worst service I have ever gotten from any [-] not just from a bank but from any [-] when I complained about [-] service and [-] service like that could cost them customers I was tol they could care less if I left that Woodforest had many satisfied customers

I am a widow who has raised 4 children and woodforest banking has always been there for [-] family . Til I deposited a 40,000.00 check. It had been close to a month and I have been. Trying to have [-] to it today. Still waiting . This has cost [-] service charges I tried to use it again last night and you are adding in [-] struggle. Please give [-] [-] to [-] money .you are just trying to make sevice charges. [-] phone is 309 204 7227. Branch East Peoria Illinios

They take 30 days to give you your money when THEY have issues with their atms. :) and wont [-] anything to help except file a dispute�

Woodforest [-] Bank contributes money to help elect [-] [-] who is making a mockery of our elections, so I would rate Woodforest [-] Bank a [-].

This bank is a [-]!!!! They have had [-] jumping through hoops to find out [-] account has been closed due to fraud. No one contacted [-] to make [-] aware of [-] situation now I'm left with no account and no money. Worst bank ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Had to call [-] cops when on 2 separate occasions [-] tellers refused to give [-] husband our money out [-] bank because I was with him our rent was late as of a few other things [-] teller told [-] I need to give a copy of [-] marriage certificate and when [-] cops were just called recently [-] teller gave our information to [-] department of aging and reported that [-] husband was being taken advantage of and sent [-] police to [-] home to [-] a welfare check because we went to [-] bank to get a cashier's check to deposit $5,000 and get a cashier's check for [-] $5,000 so she sent [-] police here and gave [-] department of aging [-] husband's birthday and name and that is unacceptable you are not able to release that information and you work at a bank [-] done it ain't even fire people for refusing to give [-] people that bank with you your money

Damaged [-] mothers ATM card. Tried several times to get it replaced for and all I get is [-] run arounds. [-] mother is bed bound, unable to write, or understand due to two strokes. [-] QUESTION IS IS THIS [-] THEY TREAT [-] ELDERLY AND DISABLE PEOPLE

This Bank is nothing but a SCM..They [-] { [-] E Marling} steal your money and scam [-] [-] out of you on [-] internet..[-] is a POS!!!!!!!!!!

This is [-] most trouble I've ever had with a banking institution. You can not recieve help over a phone, if your card is stolen on a sunday you're pure out of luck as they [-] not have a [-] that answers at that time.

On [-] banking

Major rebuttal . I have reopend a dispute TWICE . this [-] stole money off [-] card . I have a case number . WOOD [-] IS NOT GIVING [-] [-] MONEY .

I was very [-] with Woodforest at one point but their Customer Service is terrible and they are greedy and unwilling to help their customers who trust them with their hard earned money. [-] company didn’t send [-] direct deposit through which over drafted [-] account. I checked [-] app as I always [-] and had like 17 overdraft fees and this was not [-] fault. I wasn’t spending frivolously I was praying bills with money I thought was in [-] account. Woodforest refused to help with [-] fees that totaled to 500 Plus dollars. They only took two of [-] 29.00 fees off then I signed up for [-] “take charge program” and sign legal documents. They told [-] as [-] as a direct deposit comes through you are fine. [-] program wasn’t clearly explained because [-] branch manager clearly didn’t know what she was doing. On [-] 29th of [-] 4 days before [-] direct deposit was gonna hit they charged off [-] account and took [-] money. I specifically asked [-] branch manager if I did [-] “take Charge program” would they [-] [-] account [-] and allow [-] to [-] [-] money so I can pay [-] bills? She [-] yes. Now [-] account is closed and I can’t pay [-] rent. I believe she tricked [-] into paying [-] [-] which I was gonna pay anyway just not all at once. I [-]’t make much money to begin with and this is a hard blow. If I had known alll I had to [-] was deposit 15 dollars and [-] account would stay [-] I would have done that and I wouldn’t be getting kicked out of [-] apartment. I want to speak to Corporate

I'm in mexico and have over $35,000 in [-] acct.. I use this acct to pay all [-] bills but I use [-] credit cards for purchases. I went to ATM in mexico and [-] card was declined! I call customer service and spoke with 26954192
[-] or silvery
93941employee #
She was absoluty no help!! She informed [-] [-] card was deactivated in [-] (today is 10/2/2019) and [-] it was [-] fault I should of called to verify [-] card before leaving [-] US!! SO IM STUCK IN MEXICO with no [-] to [-] money!!!! I told her to unsuspend [-] card and she refused!! I asked her where her office was located she told [-] woodlands Texas and I live 5 minutes from there .. I'll be in Monday to close [-] acct I've been with them over 15 years .. [-] absolute worst customer service I've ever experienced

I bank at [-] branch in Norfolk VA.,I have opened [-] account with them three different at [-] same bank status,Also has a direct deposit account,wrote a letter to request a 3,000 dollar [-],they can deduct from [-] account,no response,and now I'm overreacting,it's sad banks [-]'t help there customers

Cannot believe [-] incompetence and lack of accepting responsibility for their mistakes.

I have been with Woodforest for many years. [-] only good thing about this bank is [-] hours that it is [-], and getting your pay check a day earlier. Other than that it is trash!!! high service charges, hidden charges, rigged mobile deposit site. I would not recommend this bank to anyone, not even [-] worst enemy.

3....WFB closed [-] account due to inactivity. I changed all [-] direct deposits/payments to a WFB closed account! I beg you send a courtesy letter two weeks before closing [-] account. Let us reply with a yes or no to closing [-] account. Now I have a [-] mess! Thank you.

Wood [-] is a ShiiTT BANK THEY DECLINED [-] REFUND OF MONEY ABCK AFTER [-] CARD HAS BEEN STOLLEN !!!! WHY DONT YAHLL HAVE PIN NUMBERS

I love this bank so much they helped [-] out with every single question that i asked.

Woodforest has been a nightmare with [-] account!!