Comenity Bank

This is the worse company ever. They make an error and freeze my account. They don’t even tell me they have done it, nothing on the website showed a problem. They refuse to correct their error. They will ruin my credit report. Time to close the accounts down.

One of the worst credit card companies around. Will NOT WORK with their customers AT ALL!!!!!!! When I asked to speak to someone higher up, I was told there was no one higher up to speak to!!!! They are set up to cause costumers to have to pay more money than needed. They make it impossible to do direct payments to them unless you start and account directly through them. Something I have NO INTENTION of EVER DOING. We will be looking for a new company ASAP!!!!!! VERY UNFRIENDLY!!!!!!!!!!!! Do not sign up for their service or you will regret that decision.

I [-]'t have a bank account I have a [-] [-]

Has a Sony/Community Bank credit card holder. I have always paid [-] payments on time. I have never been late and I recently called to find out [-] much [-] payoff was and was given a payoff and it was sent immediately and it was paid in full before [-] due date or [-] next billing. So when [-] [-] billing came up there was a [-] balance but they still charged [-] $27 in interest and I have called to dispute this because I paid what they told [-] I owe and nothing was [-] about there going to be some more charges incurred , I called and talked to a customer service person and they [-] that their company does not remove interest fees. I am done with Sony and I [-] no longer recommend this company to anybody.

Terrible service! I have contacted them at least twenty times and they [-] not respond. I just want them to have [-] invoice sent to [-] and even though they have promised to send it to [-] on at least twenty different occasions, they have not done so. I am going to try to pay off and close this terrible account as soon as possible, and I advise others to avoid doing [-] with them. PS: I would also give them [-] [-] if I could! Also, I [-]'t think people understand [-] to rate companies. There are many people on this site who give them terrible reviews but then give them five start! I [-]'t think they understand [-] to give ratings.

Serious errors in crediting payments

A bank with no physical address, who doesn't answer [-] phone, who's website is redirected... is not a bank

I am going through [-] mos HORRIFIC experience I have ever had since birth with Comenity relative to [-] [-]'s Secret card I applied for and was approved for towards [-] end of October. I applied in [-] store and they should not have done [-] application on a tablet because somehow [-] whole thing got screwed up and it did not issue a shopping pass for [-] to purchase [-] 3 bras that I had spent over and hour trying to select. It would not let [-] purchase [-] through even though I had been approved for $150 credit [-]. Well I call customer service and when they couldn't verify [-] accoutn via social sec # it was obvious that [-] social security number was incorrect... even though I had input it several times correctly at [-] store. So I was told to write a letter to [-] bank and include a photo of [-] front and back of [-] drivers license along with [-] social security card explaining what happened. That was done immediately.. [-] forward to December 14th... today... after making over a dozen calls and speaking with over 20 reps and finding out that this had been escalated to [-] in global account services who had written a couple of notes in [-] file indicating that she was having difficulty changing [-] soc Sec #.... NOT ONE HUMAN BEING at that bank has been able to resolve this!!!! UTTERLY UNACCEPTABLE AND UNPROFESSIONAL... Not even ONE phone call to [-] to explain what is going on..... DISGUSTING! So... Today.... I call [-] PRESIDENT of [-] bank to give him and earful!!! I [-] [-] has earplugs because there is going to be some cursing and yelling......

have trouble with bjs Master charge card thru comenity bank since [-] 2022 [-]'t been unable to get into [-] account for [-] last 7 days and neither of [-] 4 assoc that tried to help were unable too. thanks for bjs changing their master card to a [-] bank

Worst customer service I've ever experienced. Can't speak with anyone, website is always down, they send credit cards that done work. Terrible [-].

Worst customer service I have ever seen.

I have had credit with commenity for over 7 years, although i get a [-] statement i always [-] online. I recenlty missed a 600.00 payment for no interest. Yes, [-] fault. i was 900 away from a [-] balance and they hit [-] with 1500.00 first time i have missed pay off, i literally am sick, in times so crappy it hurts just hurts, enough to tears.

They should be closed

WHERE IS [-] 0 [-] RATING? WORST BANK EVER. WAITED ON HOLD FOREVER! They have sold their soul to Big [-], so you can't talk to anyone. They've all been replaced by Robots! Run from this Company!

I agree with all [-] other reviews. There is no street mailing address for payments so I can't pay through [-] bank., Then [-] [-] comes late, which I [-]'t yet received for October, and I get a late fee. I argued them to drop [-] fee and they finally did. Seems they had [-] wrong address; however, [-] first [-] came to [-] right address. I can't wait to pay this off and tear it up! At least by calling them I did get [-] balance and [-] amount of payment due. Another half hour wasted.

Comenity is [-] worse bank I have dealt with in [-] last 15 years. I have been owed a credit from [-] online shopping account for $145. [-] company tried processing [-] return but Comenity couldn't process [-] return. I called Comenity and they [-] [-] store hadn't submitted [-] refund yet. Then I called [-] store back and they [-] it was [-] bank. and now they are tacking on late fees as [-] only balance left is [-] credit amount.

very strange. Not really a proper bank, just a credit card lender.

Having a problem with [-] online account no one is allowed [-], customer care, fraud, [-]. Hacked by [-] Ukrainians I'm guessing charged two grand. I didn't get [-] alert like last time. Can't even close it if I wanted too.

Like to know if you went out of [-], [-]'t been able to use this credit card for 3 months now and can't get on [-] website to see if there is a balance at all

Bank is impossible to get a hold of. Comenity does financing for smile generation credit card. their site doesn't list actual [-] location. site glitches out when you click on [-]. When you are transferred to speak to someone, it drops you off after one ring consistantly.

Terrible organization in Comenity Bank

Horrible/ if I knew this store was with this bank i would never [-] it! Poor communication.always charging unnecessary late fees which they cannot explain

Their customer service [-]! It took them six days to answer a simple question, passing it off and telling [-] to call their main number where it's impossible to talk to a live person. These idiots have no concern for their customer's valuable time. What's [-] use of having secure customer messenger service if [-] people on [-] other end are clueless ?

Late fees charges

Horrible bank with unethical billing practices that intentionally destroy your credit. No was to get a live individual to help.

Execution and operation, as well as customer service and information technology of this organization are [-] absolute worst!

Worst place.. AVOID AVOID AVOID

This bank should be avoided at all costs. I is similar to [-]: easy to get into, impossible to get out.

I tried for several months to speak with Comenity concerning their late fees. I ask everyone I speak to [-] they know that people and I are having hard times. I pay [-] account every month late. I tried to discuss [-] facing financial challenges with [-] number of people at Comenity. I also used [-] number on [-] website for facing challenges with no help. I have 140.00 dollars worth of late fees for trying to pay [-] [-] each month. I discuss [-] challenges every month with no results. Comenity is not concern with their customers. They just want to use this opportunity to make more money.

Horrible customer service. Representatives [-] up on [-] as I Wad taking, they were rude.
As representatives for BJ's they need to be trained in customer service. It took a [-] time to resolve their error.
They [-] up on [-] as I tried to resolve [-] account.

billing

I have a BJ’’s perks Mastercard. Despite paying [-] full amount of [-] [-] before [-] due date i was charged interest of $19.88 on a balance of $1473.89 for being allegedly 1 day late. This is approximately annual interest of $7300 on a debt of $1448. Outrageous

I [-] give commenity bank 0 [-]. I had multiple credit cards through them for 15 years. I paid [-] 2 credit card bills 1 hour late (central time, not eastern) would not reverse [-] late fees. Closed all [-] accounts.

[-] NOT USE COMENITY BANK

Worst customer service ever. They say they [-] help during income loss due to COVID and they just make everything even more stressful. They [-]'t care about their customers and they are [-]
I asked to speak with a supervisor [-] was a heartless jerk who refused to help [-] in [-] way I needed help. All bc I got a [-] $15 credit last [-]
Didn't even cover [-] late fee. Now they have tacked on so many fees and lowered [-] limit that I am over [-] limit and behind
I have called and emailed and have not received any help. They are liars who [-]'t care about their customers
I was embarrassed at [-] I was not only treated but [-] [-] communication went on between [-] many CSR I had to talk to and basically beg for refunds to help and instead of helping I felt as if they were taunting [-] and [-] situation. I felt as if they were distant and cold. No empathy at all.

Im very pleased with [-] service i have received from [-] bank and [-] Sony Visa

interest rate

I am trying hard to acquire [-] address to which I should make [-] BJ’s Credit card payments. [-] efforts have been outstandingly unsuccessful. Can you not help?
[-] V Ramanan MD

terrible bank with deceptive fees

Since [-] 28th I've had [-] with Comenity Bank as of today [-] 20th I've spoke to at least 15 different people at Comenity. Although [-] [-] are very simple no one has done anything to resolve [-] issue. Today I was told it [-] take another 60 days to to correct a problem caused 100% by a Comenity error. I would rate Comenity Bank a "0" [-].

This bank is abhorrent and cares only about [-] amount of money they make, not about people! I have a very good payment history and have had one late payment with this company which was [-] error on their side in crediting a return. After being out of work for 3 months due to Covid just like [-] rest of [-] country, I still scraped together enough money to make [-] payment every month but made it a couple of days late ONCE and they absolutely refuse to credit [-] $35 late fee back! Unbelievable!! Absolutely unconcerned with their customers!!

Stay [-] AWAY from this "bank." They steal from you. I made a payment but still had a balance on [-] account of $0.21. (That's 21 CENTS.) They charged [-] a late fee of $37 and a "minimum interest charge" of $2.00. For 21 CENTS!

Just joined through credit card. 💳.

Terrible experience in having bank release [-] funds for transfer after maturity on [-] certificate of deposit. BEWARE!!

[-] bank is not able to take telephone calls and it makes mistakes. I am removing [-] deposit.

This is a greedy bank. Raising rates during a pandemic.

Their credit card [-]!!!!

THIS BANK WORST THAN [-] OTHERS, CITIBANK, WELLS FARGO, AND ON AND ON

Very poor customer service and [-] practices

No reviews for this location! Are [-] executives not responsible for all aspects of this company?

Comenity double charged [-] visa. [-] it declined. Ran it twice. Both charges went through. Comenity has NO RECORD of receiving a payment for [-] account. I’ve talked to several reps who were rude and unhelpful. I want this fixed!

Different retail credit cards through COMENITY. ALL CLOSED. FUNCTIONS LIKE ALL [-] OTHER BIGGIES, VERY UNPROFESSIONAL, SLEAZY

[-] WORST CUSTOMER SUPPORT, LIES NOTHING BUT LIES

Worst Pay [-] [-] Online Ever and Telephone System is Terrible

[-] worst bank, they advertise fake financing deals, then when you call to correct they tell you too bad and that they aren't going to [-].

SCAM rewards!!! Won't sent Visa gift card to POB where statement is send for almost 2 YEARS!!! SCAM!!

I have been getting charged late fees for a card that was paid in full for 7 months now and they are taking it out of [-] cards available balance and charging [-] interest on their late fee!!!! I have tried to call and explain and been left on hold for 30’ mins to [-] hour each time before hanging up and this last time I got a supervisor who never spoke to [-] but offered to waive $50/300 in late fees and interest if I agree to pay [-] rest!!! I owe [-] dillars and they are [-] [-] credit!!!

[-] Never use them again