First National Bank Texas

Not good

This bank lied to [-] they [-] lie to you

This bank is [-] I have cancer I am in SSDI I have a part time [-] I pay [-] bills I asked for a small [-] to fix [-] [-] so I can get to [-] cancer appointment and they denied [-] a 1300 [-] when I never missed a credit card payment they just [-]'t care . about anyone

This bank [-] steal your money if you leave it in your account for any [-] length of time. We left $25. In our account to [-] it [-]. First Convenience Bank closed our account with notice and kept our money. After discovering our account was closed when we inquired about at [-] local bank no one cause give us [-] answer to when our $25 would be returned. WARNING get your money out this bank ASAP!!! We had been with bank for over 20 years. Ugh..smh

Worse bank ever. Customer service is awful. Fraud [-] even worse. No transparency on [-] to contact them. Incredibly [-] wait times to talk with a person. Horse and pony show in trying to report fraud activity or talk to anybody. A d we get misinformation with every phone call. Close your account and run with your money.

Worst bank ever, made a mobile deposit, check was put on hold till 4/1/2021 which is today, also was told funds would be available 4/1/2021 and told [-] funds won’t be available till 4/2/2021. Plus you can’t contact anyone in corporate, only told I would have to [-] to a branch and ask them to release [-] hold. [-] check cleared [-] husbands bank 3/25/2021, I [-]’t live near a bank, plus I had knee surgery and can’t drive even if I did. This bank [-], [-] NOT USE THIS BANK.

[-] worst banking experience ever! On [-],3,2021 I arrived at [-] [-] Caney, Texas location that is inside Food Town to withdraw money from [-] account,i was told that I could not because I needed to add [-] husband to [-] account or they were going to return [-] direct deposit to IRS.I was never told that it was [-] bank policy.I told [-] clerk that i was using [-] card doing transactions with [-] available money and she told [-] that it was a complete different thing to withdraw [-]. Obviously I was upset, so I left [-] location [-] approximate six minutes later i received a call from [-] same location I believe it was [-] same clerk ,She told [-] that if I did not add [-] husband by [-] same day she was going to return [-] refund. I [-] not understand why she called and [-] [-] same thing, I guess because she was not sure until she verified. After i tried using [-] card with [-] personal [-] application and was denied, I called customer service and [-] representative [-] [-] card was locked due to suspicious activity, she unlocked it,but after two transactions it got locked again. On [-],17,2021 I arrived to [-] same location, asked to speak to a manager and [-] Bustos in company with [-] Olmos attended [-], I asked why i needed to add [-] husband to [-] account and [-] replied "Its [-] bank policy" I agreed. Following I asked Why I could not withdraw money that was already available and she [-] i could, As i answered yesterday they told [-] I could not, she answered "Well I was not here yesterday" I answered but you are [-] manager, I need [-] explanation why I could not withdraw money yesterday and now I can. She [-] "Oh its because [-] is on [-] check also" ,but then again [-] offered [-] to close [-] account and i [-] Yes! She [-] either you get a money order or a Cashiers check, and I [-] Why not [-]? She [-] we have a limit of $1,000 [-], I told her Yesterday was $2,000? And she [-] "YES

I’m so overwhelmed and this bank makes it harder they [-] not care when fraud is being done on your account I’m 17 years old and I’ve had well over 200 dollars stolen from [-] account and been trying for [-] last month to get back [-] recent 100$ taken. I’ve called so many times I’ve made a request on [-] mobile app I’m almost in tears things can be so hard on [-] outside world and seems like not even a bank can try to make it easier [-] not bank with these people they [-] steal your money!

I have had many [-] with this bank they [-] up on [-] since opening [-] account. If they [-] not know [-] they simply hang up this has going since I opened [-] account. I was [-] up [-] times 11/16/20 and tjis morning [-] rep [-] up on [-]. I spoke with [-] yesterday [-] a manager. [-] was supposed send email to [-] email and it was not done but [-] charged [-] for [-] letter.

I am having [-] issue trusting this bank with [-] money. Someone was able to take out more money than [-] "daily limit" is suppose to allow because [-] system was rebooting for [-] day. I can't accept this excuse and [-] be closing our account as soon as [-] claim is finished.