Capital One, National Association

[-] OFF, DONE, FRUSTRATED, IRRITATED, FURIOUS and NOT [-]

TERRIBLE 1 (one) [-] COMPANY, Someone uses [-] identity pulls a hard credit report, hits [-] credit report, reducing [-] point score and I can get NO HELP from Capital One. [-] hold times, hang up calls, difficult understand English speaking customer Service agents, absolutely no empathy or concern for customer.

[-] people at [-] bank on 6th st [-], Texas are very nice. Everyone was helpful. Very good bank and cafe. Like that concept.

I sent a legitimate govt check in. They didn't like it and froze [-] accounts.

Very unprofessional and does not communicate with there customers

I [-]'t know [-] you can make a payment on your credit card from your Capital One account have it deducted have it verified on [-] other side with [-] credit card side but money be placed on hold for 7 days from [-] same bank although [-] money has cleared [-] account it came from and has posted on [-] other account. When I complained [-] department [-] that was nothing they could [-] and that was no one I could talk to but that department and that [-] banking regulations and laws [-] that they could [-] it but they were not able to tell [-] which part which section [-] that they could [-] such a thing and that there was no one higher up I could complain to so I'm having to call [-] corporate office

They took [-] Targeted [-] [-] and [-] I was trying to say I was committing fraud, froze [-] account and took every [-] I had. and [-] they were returning it to [-] sba and never did.
Tjere was no reason for this. They caused [-].to lose [-] [-] ive had since 2015 and for closed on [-] house. CAPITAL ONE WRECKED [-] LIFE. I [-]'t even give them 1 [-] they should be at negitive 5 [-]

CAP 1 HAS HELD [-] FUNDS FOR OVER 8 MONTHS AND I CAN'T GET ANYONE TO ANSWER OR HELP! DURING [-] PANDEMIC. I HAVE A CHILD AND TO DATE HAVE BEEN LEFT PENNILESS. ALL [-] MONEY IS WITH CAP 1. SORRY EXCUSE FOR A BANK this is a COMPLAINT

I was fired for being honest about disconnecting a call. I had no prior warnings or wrote ups of any kind. I was told I would not lose [-] [-] over this yet...here I am. Had I not been forthcoming to [-] manager about [-] call [-] never would have known and I would still be employed.I was concerned about [-] customer/[-] relationship, that’s why I told [-] manager what happened.
[-] roommate who was also [-] coworker lied to his manager about calling a client, called out a bunch and got a .40 [-] hour raise. I believe Capital One is sexist. I was terminated 2 months after [-] incident. Capital One Trade Credit terminated [-] for having integrity.

I am appalled with capital one today.i have had [-] account over three times [-] account was closed each time so when I called to find out what [-] issue was they stated to [-] to [-] toy local courthouse to check for charges which it wasn't so when I later called back [-] supervisor stated to [-] well if you had any criminal charges and [-] well that's why they closed your account really??. I also have a [-] [-] through capital one with no issues I want to know what [-] reason is.. lol f I can't have a credit card with capital one [-] [-] shouldn't be financed through either

I'm extremely disappointed that no one [-] investigate if I'm eligible for a lower APR. [-] representative didn't get to know [-] or [-] situation when I asked about a possible lower APR and I quote [-] [-] it is systematic like I'm not a human being but just a number. I [-] be paying off this card and closing it because I know [-] financial and credit has changed for [-] better. This was extremely poor service.

37 letters received they want [-] to wait to talk to rep.

C-One froze [-] card account w/o notice and before I could copy [-] account t numbers. In effect, they prevented [-] from making payments and then reported [-] delinquent running [-] credit rating

[-] lady was very rude and didn't comprehend what was stated to her. She completely ignored what I had to say and [-] up.

[-] NOT GET INVOLVED WITH THESE PEOPLE!!!!!!!!!!!! You [-] regret it!!!!!!!

Extremely poor

Awful company when they allow charging on a card when asked to shut down repeatedly

Highly recommended

[-] customer service and Supervisors need additional training in taking a care of customers. All I want is a letter showing a [-] balance on [-] account. It is almost a week and nobody can help [-]. Instead i got a letter for someone [-]'s account. This is not acceptable and I think [-] gentleman [-] have [-] information. PLEASE HELP.!

This bank is disputable. They won’t [-] there own checks. They lie and steal money out of your account. When you complain they close your account and try to [-] your money. [-] employee are uneducated and just plain stupid. Give them your money at your own risk.

Poor

Failure to provide a verification [-] to a registered default phone number. Failure to provide [-] to a current account due to failure to provide verification [-] to a verified current default phone number. Failure to provide reasonable resolutions to these issues. Failure of Customer Service to provide [-] to [-] adequate supervisor.

Customer no service!! I sent [-] credit card payment thru [-] bank [-] pay. [-] bank verified and gave debit [-] number, capital one can't find it and can care less.

Called CapitalOne Customer Service, was on hold for 5 hours band 3 minutes and then [-] [-] disconnected

I've been a loyal customer for 10 years and a spend >$300,000. [-] card had a fraudulent charge [-] same week [-] Father died, and in [-] grief and burying him I did not catch it until later. When reported they confirmed it WAS FRAUD, but [-] I needed to pay $1125 in a fraudulent charge because "I didn't report it in 3 billing cycles". Really? What about [-] Venture card $) Fraud Liability? What about [-] Security Alert obligation they had to advise [-] about a suspicious charge? [-] biggest fail? Not standing behind their policy for a longstanding, loyal and large customer to cover their error and renege on their card terms and conditions obligations.

TWO CHAGERS MADE ON BY ACCOUNT AND BACK HAS DONE NOTHING TO FIX OR GET [-] FUNDS BACK. NO HELP WITH THEIR SOCALLED CUSTOMER SERVICE

I like [-] customer Represenatives

No response to banking [-]

Your credit card div reported [-] as dead and [-] not take a payment. getting complete run around going to [-] news to tell story

Worst bank they dont help with cards issued by them

Worst bank they [-]’t help with cards issued by them

If I could give a negative number I would! This is terrible customer service contact. I have tried [-] different numbers, tried corporate headquarters and STILL can'tbe connected with a person, only [-] #$$#$%^ automated voice, which doesn't help! In one case I was connected with a health plan expert for over 65!!!! I now need to search for a BANK that [-] help [-] with [-] accounts and answer questions and NOT by [-] automated system which is not user friendly! I [-] tell people to avoid this one! This is [-] WORST!!!

I am extremely upset with [-] way i was treated by [-] representatives of [-] telephone customer service department ! I was trying to pay off [-] walmart rewards card (it was [-] and i hadnt gotten it in [-] [-] yet) . I didnt want to accrue interest on [-] $40 balance and was going to pay it online. [-] online system wouldnt let [-] set up [-] account without [-] 3 digit cvv number. [-] first rep [-] if I verified enough information with [-] fraud [-] they could bypass [-] cvv requirement. i verified everything and repeated [-] texted [-] she sent, but she [-] nope, didnt work. sorry. so i either had to give her [-] checking account number and routing number or get charged interest by waiting for [-] card to get to [-] and [-] to get back from [-] trip. So i either put [-] banking information at risk, or pay more money than i owe! I then asked if they could postpone interest for [-] additional 30 days to give [-] time to get back, get [-] card, and set up [-] online account. she [-] no. we dont [-] that. [-] way I see it (and as I have put on [-] complaint with [-] BBB ) is that you people are a scam. you make sure people dont pay [-] [-] until interest is added. that way you make millions more from your customers by giving them [-] impossible decision...at risk checking account or added interest. then they had [-] NERVE to call it [-] PREFERENCE!

HORRIBLE Customer Service

Be careful! You can only [-] your online account if you have cell phone service, which means those folks who live in [-] mountains can and are excluded from online banking.

Capital One is a disgrace in resolving customer issues. They outsource their call centers to over seas and you cannot understand those people. Theyt [-] not back their customers when there is a dispute. [-] overseas outsource is a [-].

Reporting in current information linking personal information

If I could give them a minus ten I would. They are [-] worst. I opened a secure account with them and when I decided to close [-] [-] they could not give [-] " [-] money " back for at least 2 months. But hey they are more then capable of sending [-] a letter in 5 [-] days saying they intend to give [-] [-] money. It is a load of [-]. They are hijacking [-] MONEY to gain interest on it. They are fully capable of giving [-] [-] money back. Calked corporate and no response they are [-] worst credit card company in [-] word...

Customer Service had a very arrogant attitude. Basically told [-] they didn’t need [-] [-].

Please review your branch listings for [-] correct zip [-] for branch locations in [-] Bronx, [-] [-].

Worst customer service ever

Your customer service stinks!!

Being with Capitol one for a week and it has been pure [-]. I made a deposit into [-] account from [-] teller and got 3 hold placed on [-] check one for being a [-] member! I've never had 3 hold placed on a check from a bank and when i called to clear [-] situation i was handled like a child and talked to very disrespectfully by [-] employee/ manager. [-] even tried to play mind games with [-] over [-] phone by trying telling [-] [-] amount of holds i'm reading on [-] receipt was false trying to give [-] impression that i cant read. After this clears up i'm never banking with capitol one again and i [-] plan on spreading [-] word on [-] poor customer service and lack of care you all have to customers. As a result of [-] 3 holds placed on [-] check i have accumulated a large amount of late fees and notices and still cant pay them because i wont have money for 7 days! I now hate capitol one this was one of [-] worst decisions i've made but i prey [-] lord gives [-] [-] strength [-] spread [-] [-] of [-] horrible [-] bank is.

Today I needed a copy of a bank statement from 2017 because I cannot find it in [-] records. I went to [-] branch because I no longer bank with Capital One. Once there I was informed by BOTH tellers that they can only [-] back to [-] of 2017. That i would have to call customer service. Please understand that I am in DFW Texas and I went to [-] Colleyville branch in [-] absolute DELUGE of record breaking rainfall. I spent [-] next 40 minutes being transferred from one department to another on your customer service [-] to try to get this statement faxed to [-]. And at 5 mins to 1pm was told that I needed to get that at [-] branch. When I explained to [-] (I think that was his name) what [-] branch had told [-] [-] called [-] branch. [-] very woman that had literally 1 hour earlier agreed with [-] gentleman teller helping [-] (sorry [-]'t know his name) that [-] branch can't [-] back further than [-] 2017 NOW has [-] [-] to tell [-] "oh I didn't realize that [-] wasn't in [-] "get more statements" function!!" ARE YOU EFFING KIDDING [-]????!!!!????? And since she can't stay, can't [-] [-] statement and leave it by [-] ATM, can't wait 15 EFFFINNNGGG minutes for [-] to get back to [-] branch IN [-] DELUGE AGAIN!!! [-] "best" she can [-] is have it for [-] at 9am on MONDAY!!! [-] level of incompetence I experienced today is by [-] worse than any of [-] incompetence I experienced that led [-] to close [-] account in [-] first place!!! This is BAR NONE [-] worst bank on [-] planet. I seriously [-] not know [-] you even exist. This is so beyond unacceptable. Both of those tellers should be fired for their level of incompetence. And I know [-]. She is nice but this is even too stupid for her to [-].

It's Monday, 8/6/18. No one is available at your branch in [-], NY. [-] call center placed [-] into [-] endless loop. Fortunately, [-] call was "recorded," in order to ensure "[-] highest [-] of service."

Sick of your solicitations in [-] [-] that [-] not stop, even though I have asked 3 times

They [-] not work with you like they say they would. They lost a good customer who uses credit cards all [-] time. I [-] not ever get a card from them again or recommend them to anyone I know.