First National Bank of Omaha

I closed my savings account with this bank in Feb. 2024, and I never received my money. For some reason, this bank sent my money not payable to me but payable to my attorney and the check was never received but it was cashed fraudulently. The bank would not provide me a copy of the check so we can figure out what is going on here. They have lied to me for over a month.

this bank has [-] worst costumer service/ credit card resolution department unprofessional all [-] way to [-] top i have called for a week trying to speak to a supervisor and have been handed upon ignored, i ask to speak with someone in charge and it is a filter there is no way to get to any one, paid criminal one covering [-] meritocracy of [-] other is like [-] organize gang DISAPPOINTING

This is [-] worst company to have a credit card card with ( speedeway). I called to pay off [-] card told [-] [-] total after there going through [-] many prompts on phone . Got [-] total sent a check to [-] out [-] card. To [-] surprise [-] next statement arrives with a 30.00 late fee and a amount due of over 50.00. I called customer service number on invoice spoke with rep and manager on phone . Both told [-] that [-] info I got was wrong and [-] [-]'t know why it [-] that. This company like many with [-] way things are is just looking to make money . Stay away [-]'t [-] [-] with

I called [-] Customer Service number and got [-] typical recording of "Your call is very important to us..." 22 minutes on hold and finally a human answered [-] phone. Obviously customer calls are not very important to FNB or they would staff [-] customer service lines to avoid these [-] waits. It is obvious that they expect customers to wait 20 minutes or longer because [-] recording tells you to expect a delay of 15 to 20 minutes. Congratulations, you are now as arrogant as [-] Big Banks.

Worse bank ever save yourself [-] hassle bank elsewhere

Avoid this bank like [-] plague! I wrote a [-] detailed review previously and fnbo chose to delete it. I guess [-] truth hurts!

[-] account. Sent checks starting with 100; they didn't ask what number they should start with. Phone banking system antiquated, cumbersome; and time consuming; needs updating,. I [-]'t internet bank but they want [-] to log in to submit a question. WT???"?

THEY ARE [-] THIEVES

Consumer's Original Complaint :
Balance transfer from FNBO to Mr. [-]/Nationstar has not been completed although I have been billed by FNBO.
On 10/26/2020 I took advantage of a First [-] Bank of Omaha promotion and transferred $1477.82 to pay off [-] Mr. [-]/Nationstar credit card ending in 9694. FNBO billed [-] [-] same day. [-] transfer to Mr. [-]/Nationstar has never been completed! I called FNBO around 11/10 and was told I had to wait 21 days. I called again when 21 days had lapsed and was told [-] payment was cashed 10/30 by Wells Fargo! I have NEVER had [-] account with Wells Fargo! I was told they would look into it and get back to [-]. I have not heard from FNBO.

Consumer's Desired Resolution:
I want a refund from FNBO of $1477.82 plus interest that has been charged. This is a mistake made by FNBO and I want [-] immediate refund.
Consumer's Original Complaint :
Balance transfer from FNBO to Mr. [-]/Nationstar has not been completed although I have been billed by FNBO.
On 10/26/2020 I took advantage of a First [-] Bank of Omaha promotion and transferred $1477.82 to pay off [-] Mr. [-]/Nationstar credit card ending in 9694. FNBO billed [-] [-] same day. [-] transfer to Mr. [-]/Nationstar has never been completed! I called FNBO around 11/10 and was told I had to wait 21 days. I called again when 21 days had lapsed and was told [-] payment was cashed 10/30 by Wells Fargo! I have NEVER had [-] account with Wells Fargo! I was told they would look into it and get back to [-]. I have not heard from FNBO.

Consumer's Desired Resolution:
I want a refund from FNBO of $1477.82 plus interest that has been charged. This is a mistake made by FNBO and I want [-] immediate refund.

Get a different credit card! Customer service [-] not help a customer but [-] [-] everything they can to help [-] bank. Hidden fees and additional interest charges are added even after [-] credit card has been paid off in full. Interest is charged on a [-] balance. [-] yourself a favor and [-]’t bank or get a credit card with this bank. This include [-] Vegas Mlife rewards credit card. This is [-] card I have and have was forced to pay all [-] additional fees since [-] bank puts all [-] blame on its clients and not once apologizing for [-] inconvenience or showing any empathy.

[-]'t expect timely resolution to a credit card dispute. In [-].mean time your credit is [-] and they never asked for proof, which I had plenty of to give them. Use pay [-] instead. First [-] customer service agent [-] is also rude, and yelled at [-], interrupted [-], cut [-] off, ad's [-] [-] math. Worst customer service ever!

Horrible customer service, no accountability, literally was told "We [-]'t make mistakes"

BRAVO! Thank you for standing up to [-] NRA to protect innocent people from assault weapons.

I paid off [-] account and all of [-] current charges for [-] month before [-] end of [-] month and they charged [-] interest on a [-] balance.