KeyBank National Association Corporate

KeyBank National Association has 985 banking locations. Their corporate headquarters address is listed as: 127 Public Sq in Cleveland Ohio.


This corporate page for KeyBank National Association includes ratings, links to all KeyBank National Association branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, online banking website, and branch locations.


KeyBank National Association Headquarters
KeyBank National Association Corporate Headquarters Address:
KeyBank National Association
127 Public Sq
Cleveland, Ohio 44114
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KeyBank National Association Headquarters Phone Number: (216) 689-8481

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KeyBank National Association Headquarters Map
KeyBank National Association Location Area Map


KeyBank National Association Lobby Hours
Monday
9:00 AM - 4:30 PM
Tuesday
9:00 AM - 4:30 PM
Wednesday
9:00 AM - 4:30 PM
Thursday
9:00 AM - 4:30 PM

Friday
9:00 AM - 4:30 PM
Saturday
Closed
Sunday
Closed
KeyBank National Association Overview
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
127 Public Sq
Cleveland, Ohio 44114
Established:
01/01/1849
Became FDIC Insured:
01/16/1956
Corporate Website:
www.key.com
Corporate Structure
Number of Branches:
985
US Bank Branches:
989
Foreign Offices:
0
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
06/21/2023
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
KEYCORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
No
Financial Snapshot
Assets:
$185,571,273,000
Deposits:
$147,248,425,000
Deposits Held Domestically:
$147,248,425,000
Equity Capital:
$13,343,081,000
Net Income:
$1,130,083,000
FDIC Oversight
FDIC Region:
9
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
Regulator:
OCC
KeyBank National Association Complaints

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Complaint ID: 8121996

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem making or receiving payments

Company: KEYCORP

Complaint: This is a follow up complaint for XXXX. I incorporate that complaint by reference. The issue is a washed check from XX/XX/XXXX for my company, the XXXX XXXX XXXX XXXX XXXX. The amount of the check is {$3200.00}. As you can see from my prior complaint, I have called the Key Bank fraud line many times and on several occasions been treated poorly, at best. My last complaint to the CFPB resulted in a letter dated XXXX XXXX XXXX from Key Bank Enterprise Client Relations. This letter is part of the file for my prior complaint and incorporated herein. It stated that, despite my many calls over the past two years, that Key Bank neglected to tell me of a request from XXXX XXXX. They did not advise me of this request for over one and a half years, despite my many calls. The Key Bank letter of XXXX XXXX XXXX acknowledges this error on their part. Allegedly, XXXX XXXX is looking for an affidavit stating that XXXX XXXX is the Receiver of Taxes for XXXX. XXXX. She properly endorsed the replacement check for the washed check.This is public information, available on their town website and can be easily verified. This is an elected position. It is similar to being requested to prove, but affidavit, that someone is a governor or president. This is a fact they can verify. The end of the letter stated additional documentation is needed and that I was to work directly with XXXX XXXX at the XXXX branch. That is my local branch and I have cordially dealt with her over the years we have had these accounts. I have tried many times to reach out to her. 1. I emailed her on XX/XX/XXXX. 2. I emailed her again on XXXX XXXX XXXX 3. I emailed her a third time on XXXX XXXX XXXX 4. I then called and left a message with another employee. I was told she was busy but she would call me back. 5. I sent a written letter on XXXX XXXX XXXX I have not had a response to any of the emails, the call or the letter. This is poor bank customer relations. I can not imagine that two years have passed and these funds have not been returned to the account. I have already provided all the documentation that was requested. I can not believe that Key Bank did not tell me or a year and a half that XXXX XXXX requested information on XX/XX/XXXX and that I was not informed until the letter of XX/XX/XXXX was sent to me. The information requested the name of the Receiver of Taxes, is public information. I also am very displeased that I have tried to contact the designated person at Key Bank, five times but there has been no response. I would appreciate that this matter be promptly resolved with the return of the funds to the account.

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 8122715

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Banking errors

Company: KEYCORP

Complaint:

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 8125026

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Deposits and withdrawals

Company: KEYCORP

Complaint: On XX/XX/XXXX I received a XXXX deposit for a vehicle I was helping a family member sell. On XX/XX/XXXX at XXXX I arrived at my bank, Key Bank , to notarize the title, receive the balance of funds, and deliver the vehicle to the buyer. The buyer brought a counter check from XXXX Bank. We did the necessary paper work, they gave me the check and I gave them the keys to the vehicle. I immediately deposited this check into my Key Bank Checking account and then wrote my family member a check for the vehicle a few days later. On XX/XX/XXXX my debit card from Key quit working. earlier in the day I had transferred the XXXX deposit to this account and in addition to the check I deposited a week before and my paycheck from my job there should not have been a problem. I went to the branch at XXXX to find out my account was frozen due to a fraud investigation. The check that I was given by the buyers was not signed, nor was I asked to endorse the check at the time of deposit a week prior. While in the branch, with a banker, I immediately called the buyer and explained the situation. He was at work but assured me he would get another counter check from XXXX Bank and get it cleared up. He did exactly that and was waiting at the bank for me with a new check which was again deposited this time signed and endorsed. On Saturday XX/XX/XXXX at XXXX XXXX I received an email from Key Bank letting me know my account would be frozen until at least the XXXX of XXXX. Something I was not told the day before. Had I known this I could have made different arrangements. Today is the XXXX of XXXX and here is a list of what has happened today : - Bounced a XXXX payment - credit card payments to XXXX cards have been declined and all the cards are frozen - My XXXX XXXX line of credit I was to close on this week has been denied. - My daughter 's XXXX XXXX payment has not gone through - a doctor 's appointment that I have for my son on Friday that took XXXX months to get has been cancelled because I have no way to pay the deductible. - The XXXX money is in limbo and unavailable because it's attached to this frozen fraud investigation account. And this is just Monday. Obviously my credit which I have worked for the last 12 years to make good has been destroyed in a day. I have {$100.00} in cash right now and that is all. That will not get me to Wednesday let alone the XXXX or beyond which is likely given next XXXX XXXX XXXX XXXXXXXX holiday. In fact Key never informed me of any of this. Had my debit card not been frozen I would not have even known about the check. The stress of this is hard to overstate and all of this because the teller did not carefully look at a check I deposited 10 days ago. As of now Key Bank, customer service, branch workers, fraud department and the executive offices have no answers at all. " It's under investigation and here 's your case number ... '' That's it. My last resort is filing this complaint and tomorrow calling a relative who is an attorney at the Department of Treasury- Office of the Comptroller of the Currency ( OCC ) and seeing what they think.

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A



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KeyBank National Association Reviews and Ratings

Average Customer Rating

3 out of 5 stars from 68 reviews.

17534-KeyBank National Association

Reviews

[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.

5 stars

Reviewed on March 11 2023 by Lisa A

BEWARE!! THEY GIVE YOUR MONEY TO [-] STATE!! A [-] [-] Branch sent ONE regular [-] letter, which got mixed in with other [-], to attempt to reach us. They had PLENTY of contact info: email, house phone, cell phone, address for CERTIFIED or REGISTERED [-]. They chose NONE of those routes. Decided our account was abandoned, though we had recently closed a safe deposit box and pay a mortgage monthly, and escheated [-] money to [-] State!! They REFUSE to give [-] [-] district manager's information, but easily give [-] money away!!


5 stars

Reviewed on November 01 2022 by Deanna

[-] not bank here [-] lie and loose your money Had pending transaction that didn’t [-] through but never got [-] [-] back now being told that when it’s a pending transaction you still have [-] to spend [-] money I have never been able to spend


1 stars

Reviewed on October 11 2022 by Lisa A

BEWARE!! THEY GIVE YOUR MONEY TO [-] STATE!! A [-] [-] Branch sent ONE regular [-] letter, which got mixed in with other [-], to attempt to reach us. They had PLENTY of contact info: email, house phone, cell phone, address for CERTIFIED or REGISTERED [-]. They chose NONE of those routes. Decided our account was abandoned, though we had recently closed a safe deposit box and pay a mortgage monthly, and escheated [-] money to [-] State!! They REFUSE to give [-] [-] district manager's information, but easily give [-] money away!!


5 stars

Reviewed on July 23 2022 by Frances v

I like Key bank. I have accounts there and [-] people are always pleasant and helpful. But their ATM machines are antiques. They are make for [-] days when everyone had cars that are made with windows that are low and even with [-] machine. Suv's [-]'t [-] through easily. [-] are hurts trying to reach [-] money and I have to pull forward and [-] [-] [-] and reach around it to get [-] money. I used to have accounts with Citizens bank and their ATM's are perfect. I have no problem with them. It's time Key updates [-] ATM at [-] drive through. Please!


5 stars

Reviewed on July 01 2022 by Mary P

Great experience with [-] A on [-] phone today


5 stars

Reviewed on July 01 2022 by Mary P

Great experience with [-] A on [-] phone today


1 stars

Reviewed on April 28 2022 by Michelle B

I did a mobile deposit and due to unforeseen circumstances [-] check was returned. I immediately did a Zelle transfer to bring [-] account current to find [-] account frozen for more than a week. I have been dealing with branch management for more than a week and no progress has been made. They [-] call backs and [-] not deliver. At this point I’m just closing [-] account and using another institution.


1 stars

Reviewed on March 19 2022 by Bonita

Key Bank is awful. I [-] calling their customer service department but no one seems to be able to help. I finally spoke with a human in [-] fraud department who "assured [-]" [-] issue would be resolved yet it still continues!! I am calling one last time, then I am reporting them to [-] FDIC, [-] States Attorney [-], and calling a lawyer. [-] not bank with Key Bank If you value your personal, confidential information. If you expect customer service, then run from Key Bank!!!


1 stars

Reviewed on December 08 2021 by Angela

[-] Colorado Branch Manager [-]


1 stars

Reviewed on November 05 2021 by Brenda S

You are [-] worst I [-] never recommend you to anyone [-] dare you be so unprofessional stay [-] [-] away from Key Bank


5 stars

Reviewed on November 05 2021 by Lord J

See


1 stars

Reviewed on October 20 2021 by Terrence S

Customer Service at Key Bank is a farce. It consists of very nice operators who's sole [-] is to console you and apologize that they cannot connect you with someone who can actually [-] something about your issue. Their main technique is to advise you that they need [-] request in writing, which they then [-] not respond to. Most recently, I received a letter from [-] Office of [-] President, advising they were looking into [-] matter and to contact them for further assistance. When I called, I was unable to speak to [-] letter writer, and was left to vent [-] frustration on [-] professional apologists they have answer [-] phone. This has been a three month process. [-] strategy is to provide [-] appearance of service rather than address [-] issue.


5 stars

Reviewed on October 05 2021 by Nadine G

This is [-] worst customer service I have ever experienced, I have not been able to [-] [-] funds for over a month,I [-] getting [-] same response and nothing is done again, and again. I am going to be evicted because Key bank [-] not send [-] [-] card to [-] address that has been verified by them [-] documents sent in.


5 stars

Reviewed on August 30 2021 by gary l

Key has always been there for [-] and solved [-] [-] even though I have a piddly account


5 stars

Reviewed on August 30 2021 by gary l

key has always been there for [-]


5 stars

Reviewed on August 06 2021 by Lora G

Lousy bank worst customer service [-] mentally incapacitated daughter thought she was helping did mobile deposit of check already deposited told her it was OK it won't clear it did then they locked [-] account for 6 weeks no notification of why or [-] [-] even after check that shouldn't have cleared was taken out of [-] acct telling [-] I could still nor [-] [-] money when I [-] yes I can by law you can't [-] [-] [-] money to which was told [-] accts. were being closed out and I could never again [-] acct at key bank frankly after that why would I trust [-] money at this bank ever again


1 stars

Reviewed on May 11 2021 by Karen L

I have been charged $25 maintenance fees on [-] checking account for 5 months. Since I [-]'t used [-] account since November 9, 2020 I saw no reason to be regularly checking it. When I decided last week to close [-] account I did notice [-] fees. Perhaps in 2013 when I opened [-] account I was told that this type of account had such a high maintenance fee. It's not reasonable though to think I would remember that 8 years later. I would think that when I paid off [-] [-] tied to this checking account I would have been advised to convert [-] checking account to one with a reasonable maintenance fee or to close it. I was not. I tried to resolve this at what I consider [-] local branch and also via [-] dispute phone number. I seems no one has [-] authority to waive fee that are older than one month. I know that someone has that authority but no one [-] tell [-] who that is. I consider this dismal customer service.


5 stars

Reviewed on May 11 2021 by Chuck

Claim account s


5 stars

Reviewed on May 06 2021 by Fiduciary

ALL SYSTEMS OF RETIREMENT


1 stars

Reviewed on May 02 2021 by Wendy F

They [-]'t [-] to communicate with a person with a hearing disability.


5 stars

Reviewed on April 14 2021 by Felix P

Your branch manager in Douglassville is not even capable of making a wire transfer and then [-] assistant can't even process it


5 stars

Reviewed on March 22 2021 by Madeline G

Is anybody running this outfit?? I had a miserable time with [-] first funding of [-] PPP [-], and couldn't connect, despite several attempts and several calls to [-] "relationship manager" Jeromy (this is a [-]). [-] continued to tell [-] that I just had to press [-] [-], but that always sent [-] into a loop with [-] same resulting [-]. Finally after several calls, [-] got on [-] email with [-] to [-] that I truly was having a problem. [-] then referred to [-] as his "problem child". Eventually I got [-] [-]. Then [-] [-] forgiveness package was in place, only to be told by Jeromy that loans wouldn't be forgiven until [-] next round of loans was completed. I got a notice about [-] [-] loans on [-] 3, saying [-] applications would be closing [-] 7. I frantically called [-] number listed and was told by [-] agent, that [-] date was extended to [-] 31 and that a [-] [-] was being provided. When no [-] came by [-] 19, I phone and emailed Jeromy with questions about [-] second round applications and [-] forgiveness. No answer by [-] end of day [-] 20, so I got online on Saturday. That's when I discovered that Key had closed it's portal at 5 pm on [-] 20. I called a number online and confirmed. I cannot apply for [-] second round. Still no answer from Jeromy today. Thank God there is Umpqua Bank in [-] area. I realize that neither Jeromy, nor his boss, [-], or anyone in corporate [-] care if I switch to Umpqua Bank. By [-] way, [-] branch manager there told [-] that I was [-] third one to come in with similar complaints and switching to Umpqua. I'd switch if it wasn't so much trouble. If you are hoping for a [-] relationship, [-] SOMEWHERE [-]. I [-] know [-] local branch's phone so I can call there. But for most branches, there is only a dreadful [-] telling [-] I can leave a voice [-].


5 stars

Reviewed on March 04 2021 by Karen P

Wow what a disappointing experience!!!! Had a problem with not receiving 2020 interest statement for a commercial mortgage.


5 stars

Reviewed on January 19 2021 by thomas w

customer service and fraud is hard to get 3 days trying and still no answer


1 stars

Reviewed on December 23 2020 by Mary r

I took [-] 90 year old mother to key bank in water In Waterville [-] she want to buy $5000. In CD’s . She had spoken to a person there and told her what info she needed. When we arrived there were 3 people working and no one [-] as customers and was refused to take care of [-]. If that wasn’t enough [-] rudeness and in friendly employees there are horrible. It seems [-] bank doesn’t need her [-].


1 stars

Reviewed on December 13 2020 by Jason

Horrible service
1


1 stars

Reviewed on October 11 2020 by Lisa Q

Key Bank [-] I [-] never bank with them again I have multiple banking relationships and I [-] continue to [-] so to better myself and I’ll continue to inform [-] public of Key Bank’s crappy customer service


1 stars

Reviewed on September 12 2020 by Nikki

I [-] no to overdraft protection. They paid .48 which I was negative, and charged [-] 61 dollars over it. Apparently I cant dispute it because somewhere in their paperwork it says they can [-] it.


5 stars

Reviewed on September 03 2020 by Jennifer

Never been so insulted or hurt in [-] life with way I have been treated by key customer service. Unbelievable what a single mother has been put through


5 stars

Reviewed on July 16 2020 by Denise S

Horrible!!! I cashed a check written from keybank and [-] cashier insisted upon [-] SSN number !! I did not give it to him but would I ever! It’s none of their [-] !! I [-] never ever [-] to that bank again!!!


1 stars

Reviewed on July 07 2020 by tosha L

I hate your racist bank.!! It’s Covid 19 and [-] fraud department put a hold on [-] account! [-] am I suppose to pay [-] bills I’m trying to find corporate number so I can find out I I need to [-]!!


5 stars

Reviewed on May 17 2020 by MICHELE

Yesterday, [-] husband and I were opening our camp near Queensbury, NY. , and stopped at [-]'s to get coffee. While in [-], I was telling [-] husband about our local bank adding yet another monthly charge to both our [-] and personal account. A very nice young lady introduced herself as [-] Armentano. She told us she could not help but hear [-] frustration about [-] bank (guess I was a [-] more boisterous then I thought). She asked if perhaps she could have a few minutes of our time to discuss what her bank, your bank, could [-] for us. She asked some questions, we chatted for a bit, [-] she went on to tell us all of [-] reasons Keybank's services could fit our needs and save us money. She asked where we live and even went as [-] as to look up which branch is closest to us. Her excitement at being able to assist us was extremely evident. She was knowledgeable and professional. Her enthusiasm was infectious and [-] husband and I [-] be making [-] appointment to meet a Keybank rep this week. Thank you for employing someone who truly loves what they [-] and is passionate about who they work for.


1 stars

Reviewed on May 11 2020 by Muriel J

Horrible Service


1 stars

Reviewed on April 28 2020 by Jonathan R

No answering [-] phone and [-] hanging up [-] phone in [-] middle of [-] call


1 stars

Reviewed on April 10 2020 by Anthony r

Warminster branch of Pennsylvania. Single worst customer experience I've had to date. [-] up on twice after waiting 5 days for a call back. told by [-] manager "they [-]'t have time for this" when trying to locate where [-] mortgage check was sent to from them to another bank...


5 stars

Reviewed on January 13 2020 by chris c

Most ruthless bank, Dont ever ask for help to relieve a debt !! I have paid them 37 K on a 30 K [-] and offered 13500 to close and wont take it, I have lost [-] [-] and looking for a [-] but other banks have lost money to settle and they are making [-] 20 K and still wont settle as [-] family suffers !! I asked to be crucified but they like suffering better !! I just want this to end, I have taken 2 grand from [-] childrens accounts and making one last offer,


5 stars

Reviewed on January 13 2020 by chris c

Most ruthless bank, Dont ever ask for help to relieve a debt !! I have paid them 37 K on a 30 K [-] and offered 13500 to close and wont take it, I have lost [-] [-] and looking for a [-] but other banks have lost money to settle and they are making [-] 20 K and still wont settle as [-] family suffers !! I asked to be crucified but they like suffering better !! I just want this to end, I have taken 2 grand from [-] childrens accounts and making one last offer,


5 stars

Reviewed on January 10 2020 by Raymond b

Key bank's staff at all Rochester, NY are [-] worst banks staffers that I have ever dealt with. [-] KeyBank staffers here treat customers like trash, homeless, demeaning, arrogance and practice racial discrimination.


5 stars

Reviewed on January 10 2020 by Raymond b

Key bank's staff at all Rochester, NY are [-] worst banks staffers that I have ever dealt with. [-] KeyBank staffers here treat customers like trash, homeless, demeaning, arrogance and practice racial discrimination.


1 stars

Reviewed on January 10 2020 by Raymond b

Key bank's staff at all Rochester, NY are [-] worst banks staffers that I have ever dealt with. [-] KeyBank staffers here treat customers like trash, homeless, demeaning, arrogance and practice racial discrimination.


1 stars

Reviewed on December 23 2019 by angela b

Aweful I won a lawsuit and [-] lawyer sent [-] a check I went in to deposit [-] check. [-] clerk whispers to [-] [-] clerk next to her and has him look at her screen they whisper back and forth [-] tells her to make sure she puts [-] check on a hold Bec it looked suspicious Bec it's and out of state check ( [-] account is still active with [-] out of state office) [-] check was written in [-] state that matches [-] I'd and where [-] account was set up. They then [-] that they were placingcthe hold Bec [-] account was over drawn numerous times in 6 months catch is I have [-] account that only lets u spend what u have in ur account so impossible to [-] over drawn and In 6 months I have not went over drawn Bec I have only used [-] account to deposit money n [-] checks. Smh they were rude and very short with [-]. And had to wait for 20 mins before someone helped [-] and I was [-] only other person in [-] bank. I have never been treated so poorly with this company it was upsetting and since [-] branch treated [-] so poor once [-] check clears I [-] take [-] money somewhere [-]. I have banked with key for over 5 years and [-] not trust anyone with [-] money that would make [-] feel so uncomfortable


1 stars

Reviewed on November 26 2019 by Jason L

Had $10,500 stolen from [-] account and experienced lies, run around and horrible service then was told [-] “[-] resolution is we are going nothing”. Beware!!! We have been great clients for 16 years with $75,000 in at most times too.


1 stars

Reviewed on November 08 2019 by Staci H

I opened [-] accont with [-] twin falls Idaho branch over 3 weeks ago. Got direct deposit set up with over $450


1 stars

Reviewed on October 31 2019 by Kandi

Recently had [-] parents deposit a little over $6000 into [-] account to help [-] out of a jam. They deposited a check, I was given [-] usual $100 at [-] time. [-] next morning [-] funds were not showing as available so I called customer service and was told they would be available at 9:00am. At 9:30 they still were not showing as available...second call to customer service...."Oh a five day hold was placed on [-] funds, they [-] be available on....... At this point I am in a panic, I have [-] hours in which to wire money to [-] [-] home from going into foreclosure. I [-] to [-] branch where I'm told that [-] manager does not have [-] authority to lift [-] hold. "We understand your situation but there's nothing we can [-]". In other words, we really [-]'t care, and sorry about your luck. I get all kinds of stupid texts and emails about [-] accounts, special offers, etc.... But no one can give [-] [-] common curtsy of letting [-] know about this possibility or check with [-] to find out if I know these people that made [-] deposit. I was able to get a 6 day extension from [-] mortgage company, and soon as this is taken care of I [-] closing [-] Key account, and letting everyone I know what happened.


1 stars

Reviewed on October 03 2019 by Sara

Terrible experience with customer service experience at [-] [-] Scotland Ave, [-], NY location. Deposited [-] got stuck in feed in ATM machine. ATM gave [-] back $20 but kept [-] remainder of [-] deposit. Asked for assistance from a manager. Was told machine could not be serviced or audited so she had no proof I deposited money, even though there were [-] cameras pointed directly at that machine. She then told [-] [-] only option was to call [-] fraud [-]. and submit a claim, as she handed [-] a sticky note with [-] number on it. Currently out of [-] money I deposited. Unreal.


1 stars

Reviewed on October 03 2019 by Scott W

Refused to close [-] account. Provided fraudulent documents and then intentionally harassed [-]


1 stars

Reviewed on September 19 2019 by h m

Rude, horrible service. Charged [-] [-] overdraft for transferring money from [-] checking to savings account, when i asked why [-] branch manager sneered at [-] and laughed.


5 stars

Reviewed on August 14 2019 by Erica

Mortgage


5 stars

Reviewed on August 02 2019 by Gerald S

I am very [-] with Key Bank to date. I am really impressed with HelloWallet and all their customer service.


1 stars

Reviewed on August 02 2019 by Keisha S

[-] amount of unprofessionalism is unsettling.


1 stars

Reviewed on May 02 2019 by Joshua C

I wish I could give this bank a rating less then one [-]. First they take [-] payment, then [-]'t apply [-] payment to [-] account. I am now dealing with this for a few weeks and have taken hours of [-] time. Looks like a lawyer is only option I have left


5 stars

Reviewed on April 29 2019 by Ken

Key Bank is absolutely useless!!


5 stars

Reviewed on April 29 2019 by Ken

Key Bank is absolutely useless!!


1 stars

Reviewed on April 23 2019 by CJ K

Plays too many games with your money and doesn't follow through with promises.


1 stars

Reviewed on April 23 2019 by CJ K

Plays too many games with your money and doesn't follow through with promises.


1 stars

Reviewed on April 23 2019 by Kathi M

Horrible customer service


1 stars

Reviewed on April 10 2019 by rosco

One of [-] most unprofessional group of individuals I have encountered. I have a refund coming, contacted [-] so called, "executive [-]" and they sound like a group of recorded individuals. BEWARE of their [-] offices. They manipulate [-] to make [-] rates look good. Be cautious


5 stars

Reviewed on April 07 2019 by Carl J

Cooperstown N Y branch issued [-] C/D as $1.00 in error, it should have been issued for $50,000#. When [-] error was shown to them I was told [-] main main office would call [-] and correct [-] mistake. That was in [-], I am still waiting.


1 stars

Reviewed on January 03 2019 by Angela P

[-] account got overdrafted fees up to 500 dollars. I was told [-] app is not accurate and shows incorrect balances! Scam! I’m taking all [-] money out of this account and I [-] tell anyone I know not to bank with key bank! Terrible.


1 stars

Reviewed on January 03 2019 by Angela P

[-] account got overdrafted fees up to 500 dollars. I was told [-] app is not accurate and shows incorrect balances! Scam! I’m taking all [-] money out of this account and I [-] tell anyone I know not to bank with key bank! Terrible.


1 stars

Reviewed on November 29 2018 by Sharon H

I Spet over [-] hour on [-] phone verifying multiply transactions multiple times that there was no fraud but they still cancelled [-] debit card.


1 stars

Reviewed on October 05 2018 by Cris D

Online Chat wouldn't even give [-] [-] phone number to corporate headquarters. Had to look it up myself!


1 stars

Reviewed on September 28 2018 by Marie

Horrible. Worst customer service ever


1 stars

Reviewed on September 06 2018 by Lori

We have banked with Key for over d10 years. We had fraudulent activity in our account I discovered transactions for large amounts and deposits we did not make. I filed a complaint they locked [-] accounts up and stated they needed to investigate and left us with no money to live on. as it turns out there were several mobile deposits made from fed ex and a hotel ect... We have NEVER made a mobile deposit and we were not alerted to any of this [-] check was made available immediately and then large purchases were made at grocery stores. None of this was typical spending habits for us and Key's answer was because we had [-] premiere accounts typically people have higher balances so they [-] not get alarmed by this kind of spending. Really even if it is not normal. I was informed that because they can not prove that [-] purchases were made with a fake debit card our claim is denied. Like I [-] 1 phone call would have stopped all of this Key allowed fake checks from [-] unknown source through a method we have never used be put into our account and then allowed purchases for 1500 dollars at a time at multiple stores to be made in [-] same day and not one call to ask about this. I [-] NEVER USE KEY AGAIN... I would take [-] money out if I were anyone reading this.


1 stars

Reviewed on August 23 2018 by Deborah


1 stars

Reviewed on April 14 2018 by James A

Repeated failure to correctly process payments or report balances by Key Bank Card Member Services.


1 stars

Reviewed on December 11 2017 by Renatto H


1 stars

Reviewed on September 29 2017 by James R

Customer service is something Key Bank has none of. Their main customer service number is always busy. I have called [-] fraud department to talk to [-] actual Key Bank employee who then passes you to [-] automated phone service that is not helpful. [-] next phone call [-] be to [-] states attorney [-] to look into Key Banks practices


Branch Locations for KeyBank National Association
KeyBank Medium Logo
The following is a directory of all branch offices for KeyBank National Association
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HARRISBURG BRANCH - KeyBank National Association
310 S 3rd St
Harrisburg, Oregon 44114
EAST HARRISON BRANCH - KeyBank National Association
10600 Harrison Ave
Harrison, Ohio 44114
DOWNTOWN HARTFORD BRANCH - KeyBank National Association
225 Trumbull St
Hartford, Connecticut 44114
PARKVILLE BRANCH - KeyBank National Association
1700 Park St
Hartford, Connecticut 44114
HARTVILLE BRANCH - KeyBank National Association
870 W Maple St
Hartville, Ohio 44114
HEBRON BRANCH - KeyBank National Association
31 Main St
Hebron, Connecticut 44114
Highland Falls Branch - Keybank
195 Main Street
Highland Falls, New York 44114
HIGHLAND HTS. BRANCH - KeyBank National Association
787 Alpha Dr
Highland Heights, Ohio 44114
WIND CREST BRANCH - KeyBank National Association
3235 Mill Vista Rd
Highlands Ranch, Colorado 44114
HIGHLANDS RANCH BRANCH - KeyBank National Association
9309 Dorchester St
Highlands Ranch, Colorado 44114
FAIRVIEW BRANCH - KeyBank National Association
3626 E Highlands Ranch Pkwy
Highlands Ranch, Colorado 44114
NIKE DRIVE BRANCH - KeyBank National Association
2130 Hilliard Rome Rd
Hilliard, Ohio 44114
HILLIARD BRANCH - KeyBank National Association
5390 Cemetery Rd
Hilliard, Ohio 44114
REEDVILLE BRANCH - KeyBank National Association
2898 Se 67th Ave
Hillsboro, Oregon 44114
TANASBOURNE BRANCH - KeyBank National Association
2095 Nw 185th Ave
Hillsboro, Oregon 44114
HILLSBORO BRANCH - KeyBank National Association
350 S 1st Ave
Hillsboro, Oregon 44114
ORENCO STATION BRANCH - KeyBank National Association
7345 Ne Butler St
Hillsboro, Oregon 44114
Hillsdale Branch - Keybank
2628 State Hwy 23
Hillsdale, New York 44114
Hilton Branch - Keybank
100 South Avenue
Hilton, New York 44114
Holley Branch - Keybank
51 Public Square
Holley, New York 44114
HOLYOKE BRANCH - KeyBank National Association
378 High St
Holyoke, Massachusetts 44114
HOMER BRANCH - KeyBank National Association
25 S Main St
Homer, New York 44114
Homer Branch - Keybank
12 South Main Street
Homer, New York 44114
INDIAN CREEK BRANCH - KeyBank National Association
1920 12th St
Hood River, Oregon 44114
HOOSICK FALLS BRANCH - KeyBank National Association
14 Main St
Hoosick Falls, New York 44114
EAST FISHKILL BRANCH - KeyBank National Association
1941 Route 52
Hopewell Junction, New York 44114
Horsham Branch - Keybank
955 Horsham Road
Horsham, Pennsylvania 44114
HOUSTON BRANCH - KeyBank National Association
22 E Pike St
Houston, Pennsylvania 44114
HUBER HEIGHTS BRANCH - KeyBank National Association
5001 Chambersburg Rd
Huber Heights, Ohio 44114
GREENPORT BRANCH - KeyBank National Association
160 Fairview Ave Ste 123
Hudson, New York 44114
HUDSON CITY CENTRE BRANCH - KeyBank National Association
1 Hudson City Ctr
Hudson, New York 44114
Fairview Plaza Branch - Keybank
160 Fairview Avenue
Hudson, New York 44114
HUDSON BRANCH - KeyBank National Association
120 West Streetsboro Road
Hudson, Ohio 44114
HUNTINGDON VALLEY BRANCH - KeyBank National Association
761 Huntingdon Pike
Huntingdon Valley, Pennsylvania 44114
HURON BRANCH - KeyBank National Association
601 Cleveland Rd W
Huron, Ohio 44114
AMMON BRANCH - KeyBank National Association
2655 E 17th St
Idaho Falls, Idaho 44114
IDAHO FALLS BRANCH - KeyBank National Association
501 W Broadway St
Idaho Falls, Idaho 44114
Country Club Branch - Keybank
1625 Northgate Mile
Idaho Falls, Idaho 44114
IMPERIAL BRANCH - KeyBank National Association
100 W Allegheny Rd
Imperial, Pennsylvania 44114
INDEPENDENCE BRANCH - KeyBank National Association
6730 Rockside Rd
Independence, Ohio 44114
NORA BRANCH - KeyBank National Association
1305 E 86th St
Indianapolis, Indiana 44114
MERIDIAN MIDTOWN BRANCH - KeyBank National Association
930 N Meridian St
Indianapolis, Indiana 44114
SOUTHPORTE BRANCH - KeyBank National Association
7447 Us 31
Indianapolis, Indiana 44114
BINFORD SHOPPES BRANCH - KeyBank National Association
5868 E 71st St
Indianapolis, Indiana 44114
LAFAYETTE ROAD BRANCH - KeyBank National Association
4515 Lafayette Rd
Indianapolis, Indiana 44114
MARKET TOWER BRANCH - KeyBank National Association
10 W Market St
Indianapolis, Indiana 44114
Willow Lake Branch - Keybank
2433 Lake Circle
Indianapolis, Indiana 44114
Allison Pointe Branch - Keybank
4729 East 82nd Street
Indianapolis, Indiana 44114
Pleasant View Branch - Keybank
12591 Southeastern Ave
Indianapolis, Indiana 44114
East Falls Creek Branch - Keybank
300 East Fall Creek Parkway North Drive
Indianapolis, Indiana 44114
Broad Ripple Branch - Keybank
6410 North College Avenue
Indianapolis, Indiana 44114
Beech Grove Branch - Keybank
4645 South Emerson Avenue
Indianapolis, Indiana 44114
Linwood Square Branch - Keybank
4404 East 10th Street
Indianapolis, Indiana 44114
Rockville & Lyndhurst Branch - Keybank
5242 Rockville Road
Indianapolis, Indiana 44114
INGOMAR BRANCH - KeyBank National Association
9605 Harmony Drive
Ingomar, Pennsylvania 44114
ISSAQUAH NORTH BRANCH - KeyBank National Association
6220 E Lake Sammamish Pkwy Se
Issaquah, Washington 44114
ISSAQUAH BRANCH - KeyBank National Association
405 Nw Gilman Blvd
Issaquah, Washington 44114
Ithaca Branch - KeyBank National Association
604 South Meadow Street
Ithaca, New York 44114
Triphammer Branch - Keybank
2315 N. Triphammer Road
Ithaca, New York 44114
JAMESTOWN BRANCH - KeyBank National Association
417 Spring St
Jamestown, New York 44114
Is Foote Avenue - Keybank
730 Foote Avenue
Jamestown, New York 44114
Lakewood Branch - Keybank
707 Fairmont Avenue
Jamestown, New York 44114
Jeannette Branch - Keybank
411 Clay Avenue
Jeannette, Pennsylvania 44114
Jefferson Branch - Keybank
22 East Jefferson Street
Jefferson, Ohio 44114
OAKDALE MALL BRANCH - KeyBank National Association
200 Oakdale Mall
Johnson City, New York 44114
JOHNSTOWN BRANCH - KeyBank National Association
225 N Comrie Ave
Johnstown, New York 44114
Johnstown Branch - Keybank
138 North Comrie Avenue
Johnstown, New York 44114
MENDENHALL BRANCH - KeyBank National Association
8800 Glacier Hwy
Juneau, Alaska 44114
Behrends Branch - Keybank
234 Seward Street
Juneau, Alaska 44114
KAMAS BRANCH - KeyBank National Association
80 N Main St
Kamas, Utah 44114
KEIZER STATION BRANCH - KeyBank National Association
2680 Jorie Ln Ne
Keizer, Oregon 44114
KENAI BRANCH - KeyBank National Association
801 Frontage Rd
Kenai, Alaska 44114
KENMORE BRANCH - KeyBank National Association
2858 Delaware Ave
Kenmore, New York 44114
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KeyBank National Association Name Changes
The following are other names KeyBank National Association has been known by over the years:

In 1980 their name became: Society National Bank.

In 1997 their name became: KeyBank National Association.

KeyBank National Association Headquarters' Locations
The following addresses are where KeyBank National Association has had their headquarters:

Moved From: MAIN STREET to 127 Public Square, Cleveland, OH 44114.

Moved From: 127 PUBLIC SQUARE to 800 Superior Avenue, N.E., Cleveland, OH 44114.

Moved From: 800 SUPERIOR AVENUE, N.E., SECOND FLOOR to 127 Public Square, Cleveland, OH 44114.

KeyBank National Association Mergers and Acquisitions
The following shows transitions that are what have ultimately result in KeyBank National Association becoming what it is today, for better or worse.

Society Bank of Painesville (1979)
The First National Bank of Harrison (1980)
First National Bank of Clermont County (1980)
The Second National Bank of Ravenna (1982)
Centran Bank of Akron (1986)
Central National Bank of Cleveland (1986)
Society Bank of the Firelands (1988)
Society Bank of Northwest Ohio (1988)
Society Bank of Eastern Ohio, National Association (1989)
Society Bank, National Association (1992)
AmeriTrust Development Bank (1992)
AmeriTrust Company National Association (1992)
Society Bank & Trust (1993)
State Home Savings Bank, F.S.B. (1994)
Keybank National Association (1996)
Key Trust Company of Florida, National Association (1997)
KeyBank National Association (1997)
KeyTrust Company National Association (1998)
Keybank National Association (1998)
Key Trust Company of Indiana, National Association (2001)
Key Trust Company National Association (2001)
Key Trust Company National Association (2001)
Key Trust Company of Ohio, National Association (2001)
Key Trust Company National Association (2001)
Union Bank & Trust (2003)
Key Bank USA, National Association (2004)
EverTrust Bank (2004)
Union State Bank (2008)
KeyTrust Company National Association (2014)
First Niagara Bank, National Association (2016)
EverTrust Asset Management (2017)