Bank of America, National Association
Bank of America, National Association has 4,040 banking locations. Their corporate headquarters address is listed as: 100 N Tryon St in Charlotte North Carolina.
Below you will find ratings, the closest Bank of America, National Association near you, reviews, Bank of America, National Association corporate information, directions, ABA routing numbers, Bank of America, National Association's corporate headquarters, complaints filed with the government and consumer boards, office hours, their phone number, online banking website, and branch locations.
Bank of America, National Association Corporate Headquarters Address:
Bank of America, National Association
100 N Tryon St
Charlotte, North Carolina 28202
Get mobile directions from current location:
or enter a starting address:
Bank of America, National Association Headquarters Phone Number:
(980) 335-3561
Skip to Complaints, Ratings, and Reviews
Not the Bank of America, National Association banking location you're looking for?
Find a Bank of America, National Association branch near you by entering the bank name, your city and/or zip code below, and we will return any Bank of America, National Association bank branches in that location.
Bank of America, National Association Location Area Map
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
Closed
Sunday
Closed
Bank's Headquarters:
100 N Tryon St
Charlotte, North Carolina 28202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.bankofamerica.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
All Other Over 1 Billion
Bank Holding Company:
BANK OF AMERICA CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits Held Domestically:
$1,903,082,000
Equity Capital:
$232,471,000
Additional Websites where they accept or solicit for deposits:
privatebank.bankofamerica.com/
promotions.bankofamerica.com
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Washington
FDIC Field Office:
Charlotte
The ABA allows 2 lookups per day. You will have to agree to their terms and fill out their search box with the bank's name, city, and select the state and you should get their routing number(s) for that location.
If that sounds good just use this link:
Bank of America in Charlotte, North Carolina to get their routing number
View More Bank of America, National Association Complaints:
Previous 1
2
3
4
5
6
7
8
9
...
70
Next
Complaint ID: 3265029
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Subissue: Problem with fees
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
Complaint: I have a bank of America small business credit card that I had requested to close. However it was not never processed and the bank charged me the annual fee and late payment fee for XXXX ( from XX/XX/XXXX till XX/XX/XXXX ). I was out of USA during this period and once I returned I visited the branch in XXXX CA multiple times to get this resolved. I was told the charges will be removed but never got these removed so far. Hence I am raising the complain.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 2977991
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
Complaint:
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 3265129
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
Complaint: I contacted Bank of America Visa to get help in an ongoing issue. It started last month at the same time on XX/XX/XXXX where I was notified that 5 charges were made in the amount of {$15.00} via XXXX. I contested charges last month and I was told by BOA Credit Card Services ( BOA CC ) that by closing my credit card ( CC ) account then the issue was resolved. They failed to tell me that they would still allow the carryover of charges ( even disputed ones ) to our new CC ( BOA failed to expedite the new CC despite our request and it took approximately one week to get a new CC ). We have numerous automatic charges so it took approximately 2 hours of my time to convert those charges to the new credit card received a week later ( New CC ). A month later the same 5 contested charges appeared on the New CC. We called XXXX who agreed to block the charges and confirmed that these contested charges were automatically transferred by BOA. Each charge was for XXXX- apparently BOA had done NOTHING to block these charges in XX/XX/XXXX- instead they failed to tell us it was up to us to contact XXXX to block and instead just transferred the charges despite this being the sole reason our CC was closed in XX/XX/XXXX. Because the New CC number was NOT compromised- there was no reason to do more than to dispute the charges. We contacted BOA as XXXX advised we had to do and explained the situation. As explicitly discussed during the call on XX/XX/2019, the instruction was not to cancel the new number as it had NOT been compromised. We were merely disputing the charges. However, we requested reimbursement of the approximately 80.00 in disputed charges. Our call was elevated to a supervisor named XXXX XXXX in the Rhode Island CC service center who was rude and abusive on the call resulting in escalated conversations. Throughout these conversations I was explicitly clear that I would NOT be closing the New CC and Ms. XXXX confirmed this fact including at the end of the call. Ms XXXX began to raise her voice as I repeatedly asked to ask a question but her demeanor changed rapidly and she because rude and condescending as she continued. Ultimately, I was able to tell her that I dont want to fight her but that we take care of this directly with XXXX and that if I had to then I would eat those monies myself so that this wouldnt be a fraud alert because after all, my new card was never compromised. I advised that I would contact XXXX and that if I had to then I would eat the monies myself so that my New CC remain intact- as the new card was never compromised. Regardless, I was shocked by her behavior and contacted BOA to lodge a complaint into Ms. XXXX temperament and rudeness. Hours later it is abundantly clear that Ms. XXXX went back into the account and closed it. This was clearly in retaliation for the complaint. Further, it appears that she failed to even dispute the charges at the center of this matter. This was clearly in retaliation for my complaint. Further, it appears that she failed to even dispute the charges at the center of this matter.The individual taking the complaint was a good kind agent named XXXX who advised me that this was actually a billing dispute and not a fraud alert and that she would dispute the charges referenced above. After this was completed, XXXX filed my complaint against Ms. XXXX. Approx. 4 hours later I received a panic call from XXXX. Ms XXXX had done the unthinkable. She cancelled my New CC despite 1 ). the card itself not being compromised and 2 ). my explicit instruction not to cancel it and affirmation of this instruction by Ms. XXXX. Obviously Ms. XXXX went ( unauthorized by me ) BACK into my New CC account and cancelled the card. The timing is very suspicious as it occurred shortly after my report of horrific customer service. Further, BOA failed to timely notify us that it had cancelled our New CC- and sitting here today, I do not know : 1 ). why it was closed despite the facts above ; 2 ). effective date of closure ; 3 ). if BOA is honoring our dispute of the XXXX charges ( not apparent in the online information ).
This violates regulatory rules and ethics rules. We did not authorize the closing of the New CC nor did we authorize a disgruntled customer service supervisor the authority to go back into our credit card account and to take action. Please investigated and take action against BOA and Ms. XXXX.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
View More Bank of America, National Association Complaints:
Previous 1
2
3
4
5
6
7
8
9
...
70
Next
Average Customer Rating3.5 out of 5 stars from 45 reviews.
3510-Bank of America
Reviews
Reviewed on November 12 2022 by Mary J
Bank of Americia kept my last mobile deposit of $300.00. They said it would take 90 days to investigate if the deposit should go to me. It has been 120 days and I have not received a check or anything from them. BAD business!!!
Reviewed on September 15 2021 by Feliberto I
Reviewed on September 04 2021 by Richard M
Reviewed on August 30 2021 by Zostaprogram D
Reviewed on July 06 2021 by Kathy H
I have been a customer of BAC from when it was Nations Bank. The staff I encountered has been very professional and always ready to assist.
Reviewed on July 06 2021 by Kathy H
I have been a customer of BAC from when it was Nations Bank. The staff I encountered has been very professional and always ready to assist.
Reviewed on July 06 2021 by Kathy H
I have been a customer of BAC from when it was Nations Bank. The staff I encountered has been very professional and always ready to assist.
Reviewed on May 06 2021 by Fiduciary
Reviewed on May 06 2021 by John L
Reviewed on April 24 2021 by Javie
Would you like to know the worth of your?
Reviewed on March 17 2021 by Teri B
They are rich from charging there customers overdraft fees and doing everything in there power to ensure that the customer has a negative balance. They make internal withdrawals causing debit transactions to keep trying to come out after they were approved by the merchant. I hate this bank and I will tell everyone with ears to hear!
Reviewed on February 17 2021 by Ron F
I have a Edd claim the bank blocked my account and had me on the phone with Edd for over a weeklies they said they needed updated information then said I need to be reverie and a external message from edd to the bank was sent all done then the bank tells me they did not blocked my account and on there end I have no issue's not Identify or contact information nothing and the best thing I recorded the whole thing Edd and bank of America on the same call the Edd said they have no issue to the bank and that Edd does not block cards like the bank would have me believe...caught in a bald face lie I've done everything the bank has asked so has Edd yet my account is still locked why????and why lie to me all this time I'm homeless and was given that money to get through this and you vare playing games well I'm going to release this video tape every where
Reviewed on January 29 2021 by Robin S
Reviewed on January 29 2021 by Robin S
I want money out my account
Reviewed on January 29 2021 by Robin S
Reviewed on December 30 2020 by Carlos M
The only thing this bank has is convenience of them being in just about every city but they are the WORST to deal with when you have any type of issue, VERY BAD!!! They make no sense and dont care what you say and they lie to you one after the other. ALSO DO NOT OPEN ANY COURT RESTRICTED ACCOUNTS WITH THE THEY WILL MAKE YOUR LIFE A LIVING HELL!!!!
Reviewed on December 07 2020 by Doug w
I've been on unemployment due to a illness in the family and receive a card from B of. A. And B.of A froze unemployment for a whole lot of people who depend on it to make ends.meet. Good going Bank of America .You guys suck.
Reviewed on October 09 2020 by Douglas k
I have to say that it’s bullshit that your bank charges $8.00 to cash a payroll check issued by an employer if the employee doesn’t have a Bank of America account.
Reviewed on September 14 2020 by Dr. W
BofA has horrific customer service!!! It is the worst and terrible. The staff is pathetic and so is the leadership!!!
Reviewed on August 27 2020 by Amanda
Reviewed on August 04 2020 by Levan a
Send me my compensation for exploiting my ideas with the public and internationally businesses for profit gain of my copyrighted ideas
Reviewed on July 26 2020 by Kianna
Awful bank! They prey on poor people. I made my sister change to another bank and still working on a friend who they keep poaching from her account.
Reviewed on July 25 2020 by Caesar C
the automated system is not set up right and you should fire everyone in your fraud dept they dont know what they are doing and they are extreamly rude
Reviewed on July 21 2020 by Maureen
Reviewed on July 13 2020 by Kristi P
your recordings are terrible how can you find an open bank, all you do is lie!
Reviewed on July 10 2020 by John
Reviewed on July 01 2020 by Tom C
BOA lost my friend Tavarish's $16k wire from early June. I will never consider banking with you and I WILL POST this on my YouTube channel with almost 500k followers, as well as other social media channels. FIX THIS!
Reviewed on June 28 2020 by ZachariahZepeda
Reviewed on June 24 2020 by Lupeachra D
Reversed monthly m fees already paid. Allowed google to keep my money
Reviewed on June 23 2020 by Ashley V
Horrible service waited on hold for them to disconnect needed a new card sent with the same card number and they would not do it because it was already ordered which had only been 10 minutes prior
Reviewed on June 09 2020 by Mary L
Reviewed on May 31 2020 by Theresa G
The worst bank ever. Very unprofessional and was told they could not give me corporates number.
Reviewed on May 30 2020 by Morris B
WASTE OF BANKING, THEY CLOSE YOUR ACCOUNT THEY BLAME YOU FOR DEPOSITING SOMETHING WHEN SOMETHING WAS SENT TO YOU IN THE MAIL YOU DIDN'T KNOW YOU'RE AN INNOCENT BYSTANDER BECAUSE A COMPANY SENDS YOU A CHECK AND YOU DEPOSIT THE CHECK OF THE BUT THE COMPANY TURNS AROUND SAY THAT THEY NEVER ISSUE THE CHECK THE CHECK WAS FRAUDULENT BUT WHEN THE CHECK WASN'T REALLY FRAUDULENT AND BANK OF AMERICA VOTE LISTEN TO YOU AS A CONSUMER IF YOU HAVE THE EVIDENCE TO PROVE THAT YOU RECEIVED THE CHECK IN THE MAIL OR ANYTHING LIKE THAT GO TO VERSUS BANK NEXT TO AMERICAN AMERICAN EXPRESS NATIONAL BANK B CORPORATION TAKING ADVANTAGE OF THE LITTLE PEOPLE.
Reviewed on May 02 2020 by Ashley N
Reviewed on March 27 2020 by Karen R
Reviewed on November 18 2019 by Sara P
Reviewed on September 18 2019 by Wanda r
Reviewed on July 24 2019 by Ron Y
BoA cancelled a credit card and reissued changing the number due to a security breach judged by them. This credit card was linked to another company as a security identifier requiring its number,expiration date and security code. We destroyed that card as instructed on receipt of new cards and now cannot access the other company because we no longer have the card with the security code. BoA was asked for these numbers and cannot find them/ won't find them and told us to find another solution to solve the problem they created. 30 yr customer, we will be leaving due lack of and sometimes ride customer relations. Don't deal with this massive bank, find a small local or regional bank that cares.BoA offers nothing they can't duplicate. My next step is to try to arrange a short appointment with the CEO to tell him why we are leaving after 30 yrs and 10s of millions of dollars passed through his bank.
Reviewed on July 22 2019 by IRVING S
WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. HOLD TIMES UNACCEPTABLE. STAFF IS UNTRAINED AND/OR LAZY. THIS IS COSTING SHAREHOLDERS PROFITS BECAUSE CUSTOMERS WILL AVOID USING BOA PRODUCTS. SAD.
Reviewed on May 07 2019 by Donna F
Platinum Plus, 40 year customer we r reducing $$$amount we maintain based on the bad service received on 5/6 /2019 by Joy Gunn the NEW manager the Sterling Pointe B of A, Lincoln, CA. 95648 .We require a business relationship that is accommodating for urgent needs, flexible
Reviewed on May 07 2019 by Donna F
Platinum Plus, 40 year customer we r reducing $$$amount we maintain based on the bad service received on 5/6 /2019 by Joy Gunn the NEW manager the Sterling Pointe B of A, Lincoln, CA. 95648 .We require a business relationship that is accommodating for urgent needs, flexible
Reviewed on May 05 2019 by Bruce H
Very dissatisfied with safe deposit box overcharge. Letter to CEO Brian Moynihan was ignored
Reviewed on January 07 2019 by Selena O
The worst customer service towards those who do not make the bank money, are intellectually disabled and make mistake and people of color/foreign nationality
Reviewed on December 29 2018 by Gwendolyn S
I am truly upset right now because of the recent lies I have had to endure from this Banking center recently. I was initially sent a promotion letter in the mail stating that if I were to open up a checking account up prior to Oct. 31, 2018 and have two qualifying deposits TOTALING $500 per month to be direct deposit into my checking, that I would receive $150.00 after 60 days, well 60 days went by, then 90 days went by and now the days are going on and on and I still don't have the $150.00 that I was promised in the letter. I have talked with managers in various locations and requested to even speak with someone in the Corporate office, which I have been denied and I don't know why and no one that I've talked to thus far have been able to give me a legitimate reason why I have not received it yet. This situation is very unprofessional to me and a few of the customer service reps, not all but a few of them have also been unprofessional and I don't appreciate it one bit. I want answers and would like to know why this banking center sends out promotions if you know that you are not going to follow through with your promises. I have lost all trust in the facility and if I should receive any promotional offers in the future, I already know to disregard them and trash them because it's all lies.
Reviewed on December 12 2018 by Emmy
I could have chosen to open an account anywhere but I chose this one. As an 83 year old women with social security as direct deposit I was surprised to receive a letter stating that within 30 days my account would be closed?! This is no way to treat customers. I plan to change banks now. I guess they weren't making enough money on me.

The following is a directory of all branch offices for Bank of America, National Association
Pages:
Previous 1
2
3
4
5
6
7
8
9
...
70
Next
Pages:
Previous 1
2
3
4
5
6
7
8
9
...
70
Next