Bank of America, National Association has 4,020 banking locations. Their corporate headquarters address is listed as: 100 N Tryon St in Charlotte North Carolina.
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Bank of America, National Association Headquarters Phone Number:
(980) 335-3561
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Bank of America, National Association Location Area Map
Monday
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
Closed
Sunday
Closed
In 1999 their name became: Bank of America, National Association.
Moved From: 555 CALIFORNIA STREET to 101 South Tryon Street, Charlotte, NC 28255.
Moved From: 101 SOUTH TRYON STREET to 101 South Tryon Street, Charlotte, NC 28280.
Moved From: 101 S TRYON ST to 100 N Tryon St, Charlotte, NC 28202.
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This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
100 N Tryon St
Charlotte, North Carolina 28202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.bankofamerica.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
All Other Over 1 Billion
Bank Holding Company:
BANK OF AMERICA CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Assets:
$2,465,234,000,000
Deposits:
$1,979,677,000,000
Deposits Held Domestically:
$1,868,639,000,000
Equity Capital:
$229,009,000,000
Net Income:
$24,191,000,000
Additional Websites where they accept or solicit for deposits:
privatebank.bankofamerica.com/
promotions.bankofamerica.com
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Washington
FDIC Field Office:
Charlotte
The ABA allows 2 lookups per day. You will have to agree to their terms and fill out their search box with the bank's name, city, and select the state and you should get their routing number(s) for that location.
If that sounds good just use this link:
Bank of America in Charlotte, North Carolina to get their routing number
View More Bank of America, National Association Complaints:
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Complaint ID: 3265029
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Subissue: Problem with fees
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
Complaint: I have a bank of America small business credit card that I had requested to close. However it was not never processed and the bank charged me the annual fee and late payment fee for XXXX ( from XX/XX/XXXX till XX/XX/XXXX ). I was out of USA during this period and once I returned I visited the branch in XXXX CA multiple times to get this resolved. I was told the charges will be removed but never got these removed so far. Hence I am raising the complain.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 2977991
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
Complaint:
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 3265129
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Company: BANK OF AMERICA, NATIONAL ASSOCIATION
Complaint: I contacted Bank of America Visa to get help in an ongoing issue. It started last month at the same time on XX/XX/XXXX where I was notified that 5 charges were made in the amount of {$15.00} via XXXX. I contested charges last month and I was told by BOA Credit Card Services ( BOA CC ) that by closing my credit card ( CC ) account then the issue was resolved. They failed to tell me that they would still allow the carryover of charges ( even disputed ones ) to our new CC ( BOA failed to expedite the new CC despite our request and it took approximately one week to get a new CC ). We have numerous automatic charges so it took approximately 2 hours of my time to convert those charges to the new credit card received a week later ( New CC ). A month later the same 5 contested charges appeared on the New CC. We called XXXX who agreed to block the charges and confirmed that these contested charges were automatically transferred by BOA. Each charge was for XXXX- apparently BOA had done NOTHING to block these charges in XX/XX/XXXX- instead they failed to tell us it was up to us to contact XXXX to block and instead just transferred the charges despite this being the sole reason our CC was closed in XX/XX/XXXX. Because the New CC number was NOT compromised- there was no reason to do more than to dispute the charges. We contacted BOA as XXXX advised we had to do and explained the situation. As explicitly discussed during the call on XX/XX/2019, the instruction was not to cancel the new number as it had NOT been compromised. We were merely disputing the charges. However, we requested reimbursement of the approximately 80.00 in disputed charges. Our call was elevated to a supervisor named XXXX XXXX in the Rhode Island CC service center who was rude and abusive on the call resulting in escalated conversations. Throughout these conversations I was explicitly clear that I would NOT be closing the New CC and Ms. XXXX confirmed this fact including at the end of the call. Ms XXXX began to raise her voice as I repeatedly asked to ask a question but her demeanor changed rapidly and she because rude and condescending as she continued. Ultimately, I was able to tell her that I dont want to fight her but that we take care of this directly with XXXX and that if I had to then I would eat those monies myself so that this wouldnt be a fraud alert because after all, my new card was never compromised. I advised that I would contact XXXX and that if I had to then I would eat the monies myself so that my New CC remain intact- as the new card was never compromised. Regardless, I was shocked by her behavior and contacted BOA to lodge a complaint into Ms. XXXX temperament and rudeness. Hours later it is abundantly clear that Ms. XXXX went back into the account and closed it. This was clearly in retaliation for the complaint. Further, it appears that she failed to even dispute the charges at the center of this matter. This was clearly in retaliation for my complaint. Further, it appears that she failed to even dispute the charges at the center of this matter.The individual taking the complaint was a good kind agent named XXXX who advised me that this was actually a billing dispute and not a fraud alert and that she would dispute the charges referenced above. After this was completed, XXXX filed my complaint against Ms. XXXX. Approx. 4 hours later I received a panic call from XXXX. Ms XXXX had done the unthinkable. She cancelled my New CC despite 1 ). the card itself not being compromised and 2 ). my explicit instruction not to cancel it and affirmation of this instruction by Ms. XXXX. Obviously Ms. XXXX went ( unauthorized by me ) BACK into my New CC account and cancelled the card. The timing is very suspicious as it occurred shortly after my report of horrific customer service. Further, BOA failed to timely notify us that it had cancelled our New CC- and sitting here today, I do not know : 1 ). why it was closed despite the facts above ; 2 ). effective date of closure ; 3 ). if BOA is honoring our dispute of the XXXX charges ( not apparent in the online information ).
This violates regulatory rules and ethics rules. We did not authorize the closing of the New CC nor did we authorize a disgruntled customer service supervisor the authority to go back into our credit card account and to take action. Please investigated and take action against BOA and Ms. XXXX.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 45 reviews.
3510-Bank of America
Reviews
Reviewed on November 12 2022 by Mary J
Reviewed on September 15 2021 by Feliberto I
Reviewed on September 04 2021 by Richard M
Reviewed on August 30 2021 by Zostaprogram D
Reviewed on July 06 2021 by Kathy H
Reviewed on July 06 2021 by Kathy H
Reviewed on July 06 2021 by Kathy H
Reviewed on May 06 2021 by Fiduciary
Reviewed on May 06 2021 by John L
Reviewed on April 24 2021 by Javie
Reviewed on March 17 2021 by Teri B
Reviewed on February 17 2021 by Ron F
Reviewed on January 29 2021 by Robin S
Reviewed on January 29 2021 by Robin S
Reviewed on January 29 2021 by Robin S
Reviewed on December 30 2020 by Carlos M
Reviewed on December 07 2020 by Doug w
Reviewed on October 09 2020 by Douglas k
Reviewed on September 14 2020 by Dr. W
Reviewed on August 27 2020 by Amanda
Reviewed on August 04 2020 by Levan a
Reviewed on July 26 2020 by Kianna
Reviewed on July 25 2020 by Caesar C
Reviewed on July 21 2020 by Maureen
Reviewed on July 13 2020 by Kristi P
Reviewed on July 10 2020 by John
Reviewed on July 01 2020 by Tom C
Reviewed on June 28 2020 by ZachariahZepeda
Reviewed on June 24 2020 by Lupeachra D
Reviewed on June 23 2020 by Ashley V
Reviewed on June 09 2020 by Mary L
Reviewed on May 31 2020 by Theresa G
Reviewed on May 30 2020 by Morris B
Reviewed on May 02 2020 by Ashley N
Reviewed on March 27 2020 by Karen R
Reviewed on November 18 2019 by Sara P
Reviewed on September 18 2019 by Wanda r
Reviewed on July 24 2019 by Ron Y
Reviewed on July 22 2019 by IRVING S
Reviewed on May 07 2019 by Donna F
Reviewed on May 07 2019 by Donna F
Reviewed on May 05 2019 by Bruce H
Reviewed on January 07 2019 by Selena O
Reviewed on December 29 2018 by Gwendolyn S
Reviewed on December 12 2018 by Emmy
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