TD Bank, National Association has 1,182 banking locations. Their corporate headquarters address is listed as: 2035 Limestone Rd in Wilmington Delaware.
This corporate page for TD Bank, National Association includes ratings, links to all TD Bank, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
TD Bank, National Association Corporate Headquarters Address:
TD Bank, National Association
2035 Limestone Rd
Wilmington, Delaware 19808
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TD Bank, National Association Headquarters Phone Number:
(302) 351-4560
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TD Bank, National Association Location Area Map
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 7:00 PM
Friday
8:30 AM - 7:00 PM
Saturday
9:00 AM - 3:00 PM
Sunday
11:00 AM - 3:00 PM
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
2035 Limestone Rd
Wilmington, Delaware 19808
Became FDIC Insured:
07/01/1961
Corporate Website:
www.td.com/us/en/personal-banking/
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
All Other Over 1 Billion
Bank Holding Company:
TORONTO-DOMINION BANK THE
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$304,494,312,000
Deposits Held Domestically:
$304,494,312,000
Equity Capital:
$45,315,182,000
Net Income:
$1,922,024,000
FDIC Supervisory Region:
New York
Federal Reserve District:
Washington
FDIC Field Office:
Claymont
The following is a directory of all branch offices for TD Bank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More TD Bank, National Association Complaints:
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Complaint ID: 6848995
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Incorrect information on your report
Subissue: Account information incorrect
Company: TD BANK US HOLDING COMPANY
Complaint: In accordance with the fair credit reporting act this creditor has violated my rights under 15USC1681 section 602 states I have the right to privacy. 15USC1681 section 604a section 2 also states that a consumer reporting agency can not furnish an account without my written instructions. Under 15USC1666b a creditor May not treat a payment on a credit card under an open and consumer credit plan as late for any purpose.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6847975
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
Subissue:
Company: TD BANK US HOLDING COMPANY
Complaint: In XXXX I made an ACH payment in the amount of {$21000.00} to a XXXX account in XXXX, NJ. The account # provided turned out to be of someone not affiliated with the intended receivers company, XXXX XXXXThe account number was supplied by someone who hacked my customers email and sent the account information posing as the customer. I was made aware of the situation 5 days later and called TD Bank Fraud department and the XXXX XXXX of the XXXXXXXX XXXX where the monies were sent to in an effort alert the banks and to recover my funds. Although the 3-day recall window had passed the monies were still in the account and I explained to both parties that the transfer was based on fraudulent information. The XXXX manager told me that they would mark the account and transaction but XXXX would need to deal directly with TD Bank. He also impressed upon me the need to have the situation upgraded to a priority at TD Bank. He explained although the account was flagged, they could not hold back the monies indefinitely. I made my second call to TD Bank customer service to relay this critical information. The representative, XXXX XXXX no last name given ) assured me that they would move quickly to reach out to XXXX and lock down the funds until the situation could be resolved. The TD Bank representative assured me she had everything that they needed to follow through and I would receive a follow up call within a week. No follow up call was received. I reached out continuously, speaking with XXXX, XXXX, XXXX, and several others and each call I had to start over being told nothing was even in their system. After each repeated attempt to get help I would receive the same hollow assurances. This went on at least 5 - 7 additional times before I was told to go to my branch and file an Affidavit of Fraud, and a local Police Report which I immediately did on XXXXover 2 months after the process started. Why was I not told to do this at the beginning I asked. The response was that this was unchartered waters for the Customer Service team. Additional calls were made and the same promises of action continued without ANY follow up until I started to visit my branch repeatedly. Finally, I received a letter from TD Bank stating that the dispute claim was filed on XX/XX/2022 and was being denied. This is false. I called the TD Bank Fraud department in XXXX. I filed my report via the only method made available to TD Bank customers at the time, their customer service telephone support team. My monies could have been retrieved in XXXX. I was promised by my local manager that my monies would be retrieved " 100 % '' ... her exact words. TD Bank did nothing but provide lip service. No action was ever taken until it was too late and my money were gone. I verified such when I was able to contact and speak with someone from XXXX XXXX Fraud division. He would not provide his name, but he did confirm that TD NEVER contacted them regarding my situation and eventually the monies were released. As proof I called XXXX. He had a case # XXXX for my future reference. He also stated the funds were 100 % retrievable had TD followed through in a timely manner as originally instructed. This is TD Banks fault 100 %. TD Banks unprofessional, untrained service team dropped the ball and caused this loss that was completely preventable.
TD Bank is a foreign bank operating in the US. Someone from their corporate office called me several weeks after I received my denial letter to discus my case and in their own words stated that at the time my incident occurred TD Bank did not have a proper ACH customer service team in place and that is why I received multiple unreliable responses that went unanswered. She assured me they now do and I could be confident in continuing to bank with TD. When I asked why TD was offering services such as ACH that they could not support she quickly backtracked and denied what she just had said. I explained that is the exact problem here, everyone involved is prepared to lie in order to avoid taking ANY responsibility. TD needs to be held accountable here. We should not allow this type of company to operate in the US if they can not be held to the high standards customers expect when they make a decision to put their faith in a banking institution. As such, I am requesting a FULL refund of the monies lost.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6846186
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Company: TD BANK US HOLDING COMPANY
Complaint: RE : TD Auto Finance I have financed my vehicle through TD Auto finance, we set up auto payment through our Bank to be paid monthly. For the past year ( Since XX/XX/XXXX ), we have been charged a late fee of {$80.00} monthly for a total of {$1000.00}. We were contacted via phone late XX/XX/XXXX by TD auto finance regarding this accumulated finance charge. Upon speaking with the Bank representative, we found out that the XX/XX/XXXX payment did not go through, not sure if it was a mistake on the part of TD Auto finance or with our Bank XXXX. Since then TD auto finance has been charging us monthly late fee of {$80.00}. Of note, TD auto finance has been getting paid monthly on time by auto debit from my Bank all along except for the XX/XX/XXXX payment. We NEVER received a letter/email or a phone call from TD Auto Finance up until XX/XX/XXXX regarding this ongoing late fee. We spoke to TD auto finance, they refused to waive the fees. As a customer, I feel it is WRONG for TD auto finance not to contact us regarding this issue for a year and ask us to pay up. I would appreciate your intervention regarding this issue. We will happy to provide account details as needed.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 34 reviews.
18409-TD Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names TD Bank, National Association has been known by over the years:
In 1982 their name became: Penobscot Savings Bank.
In 1985 their name became: Heritage Savings Bank.
In 1985 their name became: Peoples Heritage Savings Bank.
In 2001 their name became: Peoples Heritage Bank, National Bank.
In 2002 their name became: BankNorth, National Association.
In 2002 their name became: BankNorth, National Association.
In 2006 their name became: TD BankNorth, National Association.
In 2010 their name became: TD Bank, National Association.
The following addresses are where TD Bank, National Association has had their headquarters:
Moved From: 74 HAMMOND STREET to 182 Main Street, Waterville, ME 04901.
Moved From: 182 MAIN STREET to 481 Congress Street, Portland, ME 04104.
Moved From: 481 CONGRESS STREET to One Portland Square, Portland, ME 04112.
Moved From: ONE PORTLAND SQUARE to 2035 Limestone Road, Wilmington, DE 19808.
The following shows transitions that are what have ultimately result in TD Bank, National Association becoming what it is today, for better or worse.
Waterville Savings Bank (1982)
Heritage Savings Bank (1982)
People's Savings Bank (1985)
Oxford Bank and Trust (1993)
Mid Maine Savings Bank F.S.B. (1994)
Atlantic Bank National Association (1997)
Bank of New Hampshire, National Association (2002)
The Howard Bank, National Association (2002)
First Vermont Bank , National Association (2002)
Franklin Lamoille Bank, National Association (2002)
Evergreen Bank, National Association (2002)
First Massachusetts Bank, National Association (2002)
BANKNORTH INVESTMENT MANAGEMENT GROUP, NATIONAL ASSOCIATION (2002)
Ipswich Savings Bank (2002)
Southington Savings Bank (2002)
Warren Five Cents Savings Bank (2003)
American Savings Bank (2003)
First & Ocean National Bank (2004)
Foxborough Savings Bank (2004)
Cape Cod Bank and Trust, National Association (2004)
Boston Federal Savings Bank (2005)
Hudson United Bank (2006)
Interchange Bank (2007)
Commerce Bank, National Association (2008)
Commerce Bank/North (2008)
Carolina First Bank (2010)
Scottrade Bank (2017)