Washington Federal Bank Corporate
Washington Federal Bank has 201 banking locations. Their corporate headquarters address is listed as: 425 Pike St in Seattle Washington.
This corporate page for Washington Federal Bank includes ratings, links to all Washington Federal Bank branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Washington Federal Bank Headquarters
Washington Federal Bank Corporate Headquarters Address:
Washington Federal Bank
425 Pike St
Seattle, Washington 98101
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425 Pike St
Seattle, Washington 98101
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Washington Federal Bank Headquarters Phone Number: (206) 204-3446
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Washington Federal Bank Headquarters Map
Washington Federal Bank Location Area Map
Washington Federal Bank Lobby Hours
Monday
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
Tuesday
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
Wednesday
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
Thursday
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
Friday
9:00 AM - 5:30 PM
9:00 AM - 5:30 PM
Saturday
Closed
Closed
Sunday
Closed
Closed
Washington Federal Bank Overview
This section was Last checked and updated, on our end, 1/28/2024.Bank's Headquarters:
425 Pike St
Seattle, Washington 98101
Seattle, Washington 98101
Established:
01/01/1917
Became FDIC Insured:
06/24/1935
Corporate Website:
www.wafdbank.com
Corporate Structure
Number of Branches:
201
US Bank Branches:
200
Foreign Offices:
0
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
WAFD INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
Yes
Financial Snapshot
Assets:
$22,460,983,000
Deposits:
$16,246,871,000
Deposits Held Domestically:
$16,246,871,000
Equity Capital:
$2,340,199,000
Net Income:
$179,534,000
FDIC Oversight
FDIC Region:
14
FDIC Supervisory Region:
San Francisco
Federal Reserve District:
San Francisco
FDIC Field Office:
Seattle
Regulator:
FDIC
Branch Locations for Washington Federal Bank
The following is a directory of all branch offices for Washington Federal Bank. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
Pages: 1 2 3 4
Cannon Air Force Base Branch - Washington Federal Bank
71 South D L Ingram Boulevard
Cannon Afb, New Mexico 98101
71 South D L Ingram Boulevard
Cannon Afb, New Mexico 98101
Rhodes Ranch Branch - Washington Federal Bank
7345 S Durango Drive, Suite 116
Las Vegas, Nevada 98101
7345 S Durango Drive, Suite 116
Las Vegas, Nevada 98101
Washington Federal Bank Complaints
View More Washington Federal Bank Complaints:
1 2 3 4
Complaint ID: 4750012
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Company: WASHINGTON FEDERAL BANK
Complaint: I applied to WaFD for a HELOC on an investment property. A branch manager verbally confirmed to me on XX/XX/XXXX that WaFD makes such loans, and these are clearly advertised on the web site here : XXXX XXXX XXXX However, after submitting all relevant information for underwriting and paying for an appraisal, my application was denied. The reasons stated on their denial letter were : " We do not grant credit to any application on the terms and conditions you have requested '' and " Second lien on Investment HELOC behind another lender '' This denial appears to say that the bank does not offer HELOCs on investment properties. I pointed out the discrepancy between WaFD 's verbal communication and online advertising and the result of my application. When I insisted on a more thorough explanation, the branch manager insisted " Yes, we offer HELOC loans. We do not however offer them under the terms you have requested. '' The branch manager refused to provide further information on what the terms I supposedly requested are, or what terms would be acceptable. I have requested clarification on this point multiple ways and received the same vague responses.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Company: WASHINGTON FEDERAL BANK
Complaint: I applied to WaFD for a HELOC on an investment property. A branch manager verbally confirmed to me on XX/XX/XXXX that WaFD makes such loans, and these are clearly advertised on the web site here : XXXX XXXX XXXX However, after submitting all relevant information for underwriting and paying for an appraisal, my application was denied. The reasons stated on their denial letter were : " We do not grant credit to any application on the terms and conditions you have requested '' and " Second lien on Investment HELOC behind another lender '' This denial appears to say that the bank does not offer HELOCs on investment properties. I pointed out the discrepancy between WaFD 's verbal communication and online advertising and the result of my application. When I insisted on a more thorough explanation, the branch manager insisted " Yes, we offer HELOC loans. We do not however offer them under the terms you have requested. '' The branch manager refused to provide further information on what the terms I supposedly requested are, or what terms would be acceptable. I have requested clarification on this point multiple ways and received the same vague responses.
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 3431905
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Company: WASHINGTON FEDERAL BANK
Complaint:
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Company: WASHINGTON FEDERAL BANK
Complaint:
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 4918999
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Subissue:
Company: WASHINGTON FEDERAL BANK
Complaint: A few months back Washington Federal or XXXX with headquarters in XXXX, WA, sent me my escrow. On this escrow, it showed the bank paid my insurance company a second payment for {$1200.00}. The insurance company said it never received the money. I talked to several people in XXXX and the concern was unsolved. Today I am concerned Bout a balloon payment because I will end my loan in 2024. I requested from XXXX a disclosure statement that tells me what exactly I owe the mortgage. They declined to give me anything. So I made an appointment with their bran in XXXX XXXX XXXX with all my questions sent prior the meeting. The manager did not answer my questions until he could talk to XXXX. A few days later he said I could do payments to the principal to his XXXX XXXX branch however did not sent me anything in writing. I am concern about sending more money if I don't know where this money is going. I sent {$3000.00} dollars to the eacrow this year and my payment was not reduced, it got higher. I am concerned and would like transparency about what I owe. XXXX XXXX XXXX
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Subissue:
Company: WASHINGTON FEDERAL BANK
Complaint: A few months back Washington Federal or XXXX with headquarters in XXXX, WA, sent me my escrow. On this escrow, it showed the bank paid my insurance company a second payment for {$1200.00}. The insurance company said it never received the money. I talked to several people in XXXX and the concern was unsolved. Today I am concerned Bout a balloon payment because I will end my loan in 2024. I requested from XXXX a disclosure statement that tells me what exactly I owe the mortgage. They declined to give me anything. So I made an appointment with their bran in XXXX XXXX XXXX with all my questions sent prior the meeting. The manager did not answer my questions until he could talk to XXXX. A few days later he said I could do payments to the principal to his XXXX XXXX branch however did not sent me anything in writing. I am concern about sending more money if I don't know where this money is going. I sent {$3000.00} dollars to the eacrow this year and my payment was not reduced, it got higher. I am concerned and would like transparency about what I owe. XXXX XXXX XXXX
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More Washington Federal Bank Complaints:
1 2 3 4
Washington Federal Bank Reviews and Ratings
Average Customer Rating
1 out of 5 stars from 3 reviews.
28088-Washington Federal Bank
Reviews
[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Getting in touch with managers and corporate office seems to be impossible for customers and branch employees. Customer service response is horrible in spite of one of [-] agents telling [-] that is what they value most.
I am very disappointed in this bank. They [-] not follow through with legal documents.
Ontario Oregon Mr. Manager lied to [-] balantly about [-] direct deposit going through oon [-] weekend. Just found out from customer care that was a Lie and no direct deposites are done on weekends. U am ssi and a [-]. I [-] be with drawing [-] money Monday and closong [-] account. No employ should purposely lie about bank activity. I [-] let [-] college and Social security know. Customer care [-] also refused to give [-] a number to call a top manager to complain. Shady shady.
Washington Federal Bank Name Changes
The following are other names Washington Federal Bank has been known by over the years:
In 2011 their name became: Washington Federal.
In 2013 their name became: Washington Federal, National Association.
In 2022 their name became: Washington Federal Bank, National Association.
In 2022 their name became: Washington Federal Bank.
In 2013 their name became: Washington Federal, National Association.
In 2022 their name became: Washington Federal Bank, National Association.
In 2022 their name became: Washington Federal Bank.
Washington Federal Bank Headquarters' Locations
The following addresses are where Washington Federal Bank has had their headquarters:
Moved From: 1423 FOURTH AVENUE to 425 Pike St, Seattle, WA 98101.
Moved From: 425 PIKE ST to 425 Pike Street, Seattle, WA 98101.
Moved From: 425 PIKE ST to 425 Pike Street, Seattle, WA 98101.
Washington Federal Bank Mergers and Acquisitions
The following shows transitions that are what have ultimately result in Washington Federal Bank becoming what it is today, for better or worse.
First Federal Savings and Loan Association (1992)
First Federal Savings Bank (1993)
Metropolitan Federal Savings and Loan Association of Seattle (1997)
United Savings and Loan Bank (2003)
First Federal Bank (2007)
First Mutual Bank (2008)
South Valley Bank & Trust (2012)
First Federal Savings Bank (1993)
Metropolitan Federal Savings and Loan Association of Seattle (1997)
United Savings and Loan Bank (2003)
First Federal Bank (2007)
First Mutual Bank (2008)
South Valley Bank & Trust (2012)