Bank of America, National Association Corporate

Complaint ID: 7171995

Product: Money transfer, virtual currency, or money service

Sub-Product: Check cashing service

Issue: Fraud or scam

Subissue:

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: In XXXX of this year, I posted an advertisement on a XXXX online forum, offering my room for rent during the summer vacation. On XX/XX/XXXX, an individual named XXXX XXXX sent me an email and expressed her interest in renting my room. She proposed sending me a check as a deposit in advance. However, my landlord later informed me that he preferred not to rent the room to individuals other than XXXX nationals. So, I had to tell XXXX that I could no longer rent the room to her. But she told me that she had already mailed the check in my name and requested me to withdraw the check and transfer the funds to her via XXXX. I agreed her requirement without thinking too much. And after that, I received XXXX checks from her. The first one I received on XX/XX/XXXX was with the amount of {$3300.00} which was far more than the deposit of the room. I withdrew that check, but that check was placed on hold in my account very soon. Because it had never been added to available account, I didnt transfer it to XXXX XXXX XXXX And she told me that there was some problem with the check, and she would send me another check later. On XX/XX/XXXX, I received another check. This time the check amounted to {$3700.00}, which I promptly deposited into my BOA XXXX Bank of America ) account upon its arrival. Here is the key issue. In the morning of XX/XX/XXXX, shortly after withdrawing the funds, the BOA mobile app displayed the check amount as available in my account, without any indication of it being " processing '' or " pending. '' Confident that the money had been successfully deposited, I proceeded to transfer {$3500.00} to XXXX XXXX XXXX. But later that same afternoon, the BOA app showed that the funds from that check were on hold. It was at this moment that I realized I had fallen victim to a fraudulent scheme and that was a fake check. Without delay, I contacted the customer service departments of Bank of America and XXXX, requesting the suspension of any transactions related to XXXX and reporting the incident to the authorities. Initially, BOA issued a temporary credit of {$3300.00} ( which is the amount of the first check ) and assured me that they would conduct an investigation before deciding on further compensation. After a few months of investigation, I received the results of their investigation on XX/XX/XXXX, which claimed that they were not at fault and subsequently reversed my temporary credit of {$3300.00}. I have attached the letters containing BOA 's investigation results for your reference. I firmly believe that their investigation failed to address the crucial point that Bank of America informed me that the check amount had entered my available account balance before verifying the authenticity of the check. It was only after receiving this confirmation that I proceeded with the transfer, trusting that the funds were legitimately available.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7171491

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: BANK OF AMERICA Account # XXXX this account is ran as a charge off an IRS DEFINES A CHARGE OFF AS GROSS OR INCOME DOES NOT GET REPORTED ON CONSUMER REPORT AND I NEVER RECEIVED ANY OF THE 1099 Cancellation Of XXXX XXXX. This Account is is Inaccurate And Has To Be Removed

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7170910

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Deposits and withdrawals

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: On XX/XX/2023 my checking and savings accounts were closed by Bank of America without explanation. I was informed of this after discovering I was unable to access my online banking portal, and called customer service to discuss how to access my account. At the time of the closure of my two accounts I had two banking disputes with Bank of America : First, on XX/XX/2023, I authorized my wife to make a cash deposit into my checking account at a local Bank of America. She used their ATM. The cash amount to be deposited was {$3700.00}. In the process of depositing the cash, the ATM screen froze, an error message appeared, and the machine dispersed {$630.00} only. The ATM went back to the home screen. Since then, there was no indication that the remaining {$3100.00} was deposited into my account. My wife and I called the bank and initiated a formal dispute for the missing funds. On XX/XX/XXXX I received a message that our dispute/claim was denied with no explanation. Second, on XX/XX/2023, I received a message informing me that there was suspicious activity on my account. There were three charges from an online betting website out of XXXX, NY. A company I'd never heard of. I confirmed these were unauthorized transactions. Two of the transactions were denied, and never charged to my account. The third was charged to my account - a {$150.00} charge. This disputed charge was still taken from my checking account when the bank closed my accounts. I called Bank of America several times to discuss these issues, where I spent long periods of time on hold, being set from one department to another, without any substantive discussion of the issues/disputes. Finally, when I was informed that my account would closed, the representative simply read a route message indicating that I agreed that Bank of America can close my account without explanation, and they have decided to do so. It is extremely clear that I am powerless on my own in this situation, and need help. I was a Bank of America customer for over ten years prior to these incidents without any issue. That they cancelled my account after these issues came up, is deeply disconcerting. I am now left with no means to access my funds nor pay my recurring bills.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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