Bank of America, National Association Corporate

Complaint ID: 8182217

Product: Credit card

Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card

Subissue: Card opened without my consent or knowledge

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: On XX/XX/, I was notified via an XXXX credit alert that a credit card had been opened in my name. I called the credit card company ( Bank of America ) and they cancelled the credit card. I was told that the account was opened with my social security number and email. At the same time, I have been signed up for email notifications from the following : U.S. Department of Labor ( XXXX ), Library of Congress ( XXXX ), Securities and Exchange ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Dept of Health ( XXXX )

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 8181677

Product: Prepaid card

Sub-Product: Government benefit card

Issue: Problem getting a card or closing an account

Subissue: Trouble getting a working replacement card

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: Yes I had two Bank of America credit cards and they were both stolen and I cant seem to get into the account and report it so I can get it canceled and get new cards sent to my new address. It looks like someone was charging my card and I would really like help on disputing those transactions and how can I get a new card and find out what is my remaining balances on those cards thank you

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 8181647

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Deposits and withdrawals

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: I opened a checking account with Bank of America to set up direct deposit for my unemployment checks since D.O.L doesnt honor online banks to deposit funds into,2 days after I opened up my account I seen that there was a second checking account opened up under my name that I never authorized or opened up myself, I brought this to their attention and the canceled my debit card and froze my account without any warning to me whatsoever, they had me travel to 4 different branches to verify my identity and was told 4 different stories why I couldnt access my funds, finally over 3 weeks later I received a new debit card but still can not access my funds that were deposited on XX/XX/XXXX, I was finally able to access my funds the XXXX or XXXX week in XX/XX/XXXX and withdrew money and left XXXX $ in my account, that was the last time I was allowed to access my account, they told me they force closed my account because of fraudulent activity and kept the balance of XXXX $ from my account, there was nothing illegal or fraudulent going on, I had my paycheck from my previous job getting direct deposited into that account and that was all, they never mailed me any paperwork from my last complaint nor did they ever contact me, matter of fact they deleted me entirely to where I couldnt call customer service and speak with them bout my account since there was no phone number on file to which they could send me a code and that would let them gain access to my information one I read back the code, they ignored me completely since then, I would like my money back that they stole of me plus whatever punishment that can be handed down to them cuz me not being able to get that money that was first deposited in XXXX caused me to break my written agreement with my landlord that I had for payment of back rent and was evicted from my apartment along with my XXXX kids

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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