Bank of America, National Association Corporate

Complaint ID: 7359573

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Closing on a mortgage

Subissue:

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: Dear XXXX, We want to know how the Bank of America allowed the XXXX XXXX XXXX XXXX to transact XXXX XXXX XXXX, XXXX XXXX Michigan in XX/XX/2017 given that the Bank of America had first lien position on the property. According to the XXXX XXXX XXXX of Deeds, the XXXX XXXX XXXX XXXX still has not released its lien position which contradicts the title work that I and my wife XXXX XXXX XXXX XXXX were given at closing on XX/XX/2017. We had tried to address this issue with both banks but nobody has replied and details are outlined in the attached letter. Thank you, XXXX XXXX, XXXX XXXX

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7359173

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem caused by your funds being low

Subissue: Bounced checks or returned payments

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: I received an email from " XXXX XXXX '' who requested a logo design from me. I charged him {$500.00} for my service and he wanted to send me a mobile check for payment through email. He sent me a check of {$1300.00} and said that I keep {$280.00} as down payment, while I send the remaining {$1000.00} to the " printing representative '' through XXXX. He called me 5 times on Wednesday XX/XX/XXXX to make sure I received his check through email. He called me XXXX times again on Thursday XX/XX/XXXX to make sure I send the " printing representative '' the {$1000.00} through XXXX. He wanted me to send screenshots of all the confirmation pages that I deposited the check and sent the money through XXXX. I deposited the check, sent {$1000.00} to " XXXX XXXX '' through XXXX, then found that the check was rejected. The scammer took {$1000.00} from me and I am in extreme debt. It is now Sunday XX/XX/XXXX and I received another email from XXXX with the email subject line " Birthday Invitation Designer / Service Needed. '' I believe this is the same scammer from the first email. I don't know who he is, because he used multiple names : XXXX XXXX, XXXX XXXX XXXX on the mobile check ), XXXX XXXX ( printer lady ), and XXXX XXXX. Here is XXXX of the emails he sent me in our first conversation : Email subject line : Payment for the project XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX ( XXXX days ago ) to me Hello, Please find the PDF file as a copy of the payment check. Proceed to the deposit process and get back to me with confirmation once it's completed. NOTE : I prepared a payment check of {$1300.00} in total and below is the breakdown of funds ; * {$250.00} as a deposit for the project. * {$30.00} bonus for you. * {$1000.00} for the printer lady. Download the check file and open the images on your computer. After which you will carefully capture the XXXX Edges of the check using the Mobile check deposit option on your Mobile Banking App, and the payment will be processed automatically. Kindly share the screenshot image of the deposit confirmation page once completed. Regards, XXXX

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7358907

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Company: BANK OF AMERICA, NATIONAL ASSOCIATION

Complaint: They take more out your account like u don't know what your spending

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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