Wells Fargo Bank, National Association Corporate

Complaint ID: 8051774

Product: Money transfer, virtual currency, or money service

Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Subissue:

Company: WELLS FARGO & COMPANY

Complaint: On XX/XX/23 I was contacted by someone who identified themselves as a XXXX of the Wells Fargo XXXX Department stating there had been a large request to XXXX money via XXXX in the amount of {$3500.00} and multiple transactions for XXXX Case transactions via XXXX XXXX for {$2500.00}. The number they called from was verified by XXXX to be the same number that was on the back of my Wells Fargo XXXX XXXX. I told the man on the XXXX I did not approve XXXX XXXX XXXX or XXXX transfers. He told XXXX XXXX had to be posted to the account in order to refund them and that he would push them through and to wait XXXX minutes after XXXX posted to initiate the reversal process. During this process XXXX call was disconnected and I called them back only to discover Wells Fargo stated they did not initiate the XXXX about the transfers and that it appeared XXXX XXXX a victim of fraud. They immediately closed my account and we opened a new one on the phone and transferred what was left of XXXX money to the new account. The rep stated they would open a XXXX claim for me for the apple cash transactions and the XXXX transfer and she and transferred me to the XXXX department. I explained what happened and they put the dispute in and said XXXX would refund the stolen money. The next day there was still no claim for the XXXX, only the apple cash transactions. I called them back and was told it takes XXXX business days for the refund process and they did not handle XXXX, and transferred me to yet another XXXX That XXXX put the XXXX claim in and asked me some questions about if I had lost my phone or was it stolen and if I had a laptop and if so was it stolen. I dont remember all the questions. A few days later they denied XXXX refund stating I authorized the transaction. I called back and the rep put in an appeal ( i believed she called it ) and that the other transactions were still under XXXX but would issue a XXXX credit in the meantime. They denied my appeal XXXX later stating they believed I authorized the XXXX transaction. Today XX/XX/23 I received a letter in the mail stating that they were taking the money back that was credited for the apple cash transactions because they beleive I authorized the XXXX XXXX transactions. I am a single mom with XXXX kids and would under no circumstances voluntarily give away over {$6000.00} of our money to XXXX. They did not " investigate '' any of the charges or they would have provided me with the reports I asked for the XXXX time they refused to refund XXXX XXXX. And they would know that I did not and would not have made those transactions. They also stated they were not responsible or liable for XXXX fraud. I just want my money back which would be very easy to track down since this was all done virtually and you know they can trace where the money went. XXXX of the reps even said to XXXX after my XXXX or XXXX the daily call to them that XXXX " should be happy with XXXX crediting XXXX the {$2500.00} because at least XXXX got something back ''. Which XXXX now are taking back from me and leaving me with over {$6000.00} of money XXXX

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 8051595

Product: Money transfer, virtual currency, or money service

Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Subissue:

Company: WELLS FARGO & COMPANY

Complaint: On XX/XX/2023 I received a phone call from this number XXXX and was coerced through the use of legal threats by an individual posing as a Texas police officer into transferring money from my bank account into multiple individuals other accounts via XXXX. There was an elaborate story involving solicitation of minor via online dating website and property damage. I was directed to speak with phony parents that eventually offered the opportunity to resolve the matter without pressing charges. I was told I could avoid extradition and criminal proceedings if I payed for a XXXX laptop that had been destroyed during the concocted incident. I was offered multiple options to pay and ultimately ended up using XXXX initially to make one XXXX payment, then a XXXX dollar payment through XXXX. After this I was then told I was going to be charged for various legal fees including payments for keeping my record clear from any wrongdoing this would total in the amount of XXXX dollars which was again paid with XXXX. On the morning of XX/XX/2023 I started receiving texts from the same number I had initially received a call from XXXX that payments from the night before had been put on hold and that I need to attempt again. I was texted repeatedly and aggressively in order to get money transferred or else warrants would be issued soon. This is when I contacted other individuals and quickly found out these were not real people and it was all an elaborate money scheme

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 8050663

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem caused by your funds being low

Subissue: Overdrafts and overdraft fees

Company: WELLS FARGO & COMPANY

Complaint: I was charged {$35.00} for each transaction that put my account into negative. I can not remember dates as Wells Fargo closed my account due to me not paying the overdraft fees. I had asked multiple times to not have my account on over draft.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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