Citizens Bank, National Association has 1,079 banking locations. Their corporate headquarters address is listed as: 1 Citizens Plz in Providence Rhode Island.
This corporate page for Citizens Bank, National Association includes ratings, links to all Citizens Bank, National Association branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, online banking website, and branch locations.
Citizens Bank, National Association Corporate Headquarters Address:
Citizens Bank, National Association
1 Citizens Plz
Providence, Rhode Island 02903
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Citizens Bank, National Association Headquarters Phone Number:
(401) 456-7096
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Citizens Bank, National Association Location Area Map
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
In 2011 their name became: RBS Citizens, National Association.
In 2019 their name became: Citizens Bank, National Association.
Moved From: 833 BROADWAY to One Citizens Plaza, Providence, RI 02903.
Citizens Bank of Massachusetts (2007)
Citizens Bank of Rhode Island (2007)
Citizens Bank New Hampshire (2007)
Citizens Bank (2007)
Charter One Bank, National Association (2007)
Citizens Bank of Connecticut (2007)
RBS National Bank (2007)
Citizens Bank of Pennsylvania (2019)
Investors Bank (2022)
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
1 Citizens Plz
Providence, Rhode Island 02903
Became FDIC Insured:
05/13/2005
Corporate Website:
www.citizensbank.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
CITIZENS FINANCIAL GROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$181,549,092,000
Deposits Held Domestically:
$181,499,092,000
Equity Capital:
$21,898,774,000
Net Income:
$1,507,809,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
New York
Federal Reserve District:
Washington
FDIC Field Office:
South Boston
The ABA allows 2 lookups per day. You will have to agree to their terms and fill out their search box with the bank's name, city, and select the state and you should get their routing number(s) for that location.
If that sounds good just use this link:
Citizens Bank in Providence, Rhode Island to get their routing number
View More Citizens Bank, National Association Complaints:
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Complaint ID: 3097999
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Company: CITIZENS FINANCIAL GROUP, INC.
Complaint: Today I am writing to see if you can help me with a bank that is completely ruining my finances and lieing and stealing money from me! On XX/XX/XXXX I ordered from XXXX the a total of XXXX, there was an issue with other I was refunded XXXX on XX/XX/XXXX and never appeared back to my account. I called XXXX thinking maybe an issue on there end and nope it was citizens bank, they gave me all the information I needed to verify with the bank. But instead of citizens helping me they kept taken XXXX out of my account everyday for overdraft, finally I filed a complaint, and the manager said I am so sorry we where having issues that week with refunds going into accounts, he told me my refund would be back in my account in a couple days along with overdraft fees totaling up to XXXX! A few days later I recieved a email from XXXX stating they have to charge me back because citizens demanded there money back and it was fraud!!!!!!!!!!!! It was not fraud it was my refund I then explained to XXXX and told me I had to contact bank where I have gotton now where but lies! My auto insureance was canceled due to them taken out overdrafts frees and not returning my refund! This is fraud on there part!
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 3159070
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Company: CITIZENS FINANCIAL GROUP, INC.
Complaint: This issue relates to Citizens bank.
I signed up for a new Platinum Checking account as part of a new promotion in XX/XX/2018. I was supposed to receive a {$400.00} payment once I created the account and deposited a single $ 1000+ direct deposit within 60 days of the account opening.
I have talked to multiple bank personnel, through email, phone, and in branch, that confirmed that I signed up for the account during the promotional period, met the direct deposit requirements and that I was supposed to receive the bonus. There have been multiple 'investigations ' that have taken months to resolve. They are now saying that there was no 'promotional code ' attached to my account and that I would not be eligible for said bonus. In the meantime, Citizens Bank has been charging me service charges despite not fulfilling the terms of the agreement.
I do not trust this account for handling my money when Citizens Bank can not deliver upon this promised bonus
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 3128378
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Company: CITIZENS FINANCIAL GROUP, INC.
Complaint:
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
View More Citizens Bank, National Association Complaints:
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Average Customer Rating
3 out of 5 stars from 55 reviews.
57957-Citizens Bank
Reviews
Reviewed on June 21 2023 by CORDELL CHAMBERS PHILADELPHIA
Reviewed on September 15 2022 by Melanie S
Reviewed on August 17 2022 by GEORGE I
Reviewed on August 02 2022 by Leon B
Reviewed on August 01 2022 by Deborah B
Reviewed on August 01 2022 by Mark G
Reviewed on July 20 2022 by Carl T
Reviewed on July 08 2022 by shahzad a
Reviewed on July 07 2022 by David A
Reviewed on April 09 2022 by x y
Reviewed on April 09 2022 by X Y
Reviewed on March 24 2022 by Joie A
Reviewed on March 11 2022 by Len
Reviewed on March 04 2022 by Serena N
Reviewed on February 24 2022 by Kathy O
Reviewed on January 24 2022 by Correy M
Reviewed on December 19 2021 by John M
Reviewed on November 18 2021 by Diane
Reviewed on October 02 2021 by Zina P
Reviewed on September 21 2021 by Geraldine K
Reviewed on August 27 2021 by brooke H
Reviewed on August 19 2021 by Yvonne w
Reviewed on August 10 2021 by Bob P
Reviewed on July 26 2021 by Sandra B
Reviewed on June 03 2021 by Colleen W
Reviewed on May 26 2021 by Lenika W
Reviewed on April 23 2021 by Marilyn R
Reviewed on February 15 2021 by Clarice
Reviewed on February 11 2021 by Younes H
Reviewed on February 10 2021 by Brian
Reviewed on February 10 2021 by Angelo
Reviewed on January 19 2021 by Tom p
Reviewed on December 24 2020 by Eric D
Reviewed on October 15 2020 by Ruth S
Reviewed on October 02 2020 by JULIA
Reviewed on August 30 2020 by Levan a
Reviewed on August 29 2020 by Levan a
Reviewed on July 29 2020 by Gary
Reviewed on July 27 2020 by Johnna K
Reviewed on June 19 2020 by Jaime R
Reviewed on May 27 2020 by Kietsa
Reviewed on May 04 2020 by Sarah S
Reviewed on April 10 2020 by pamela r
Reviewed on March 27 2020 by Paula
Reviewed on March 27 2020 by Paula
Reviewed on March 09 2020 by john k
Reviewed on February 21 2020 by Dom W
Reviewed on December 31 2019 by Heather P
Reviewed on December 05 2019 by Vera O
Reviewed on November 23 2019 by Seymour S
Reviewed on November 14 2019 by Charles D
Reviewed on August 01 2019 by Kristin P
Reviewed on June 14 2019 by Alexandria R
Reviewed on December 05 2018 by Liz
Reviewed on January 10 2018 by Marguerite a
The following is a directory of all branch offices for Citizens Bank, National Association
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