Citizens Bank, National Association Corporate

Citizens Bank, National Association has 1,079 banking locations. Their corporate headquarters address is listed as: 1 Citizens Plz in Providence Rhode Island.


This corporate page for Citizens Bank, National Association includes ratings, links to all Citizens Bank, National Association branch profiles locations, reviews, corporate details, directions, routing number,, office hours, their phone number, online banking website, and branch locations.


Citizens Bank, National Association Headquarters
Citizens Bank, National Association Corporate Headquarters Address:
Citizens Bank, National Association
1 Citizens Plz
Providence, Rhode Island 02903
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Citizens Bank, National Association Headquarters Phone Number: (401) 456-7096

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Simply enter the city and/or zip code below, and we will return all Citizens Bank, National Association branches in that area.
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Citizens Bank, National Association Headquarters Map
Citizens Bank, National Association Location Area Map


Citizens Bank, National Association Lobby Hours
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM

Friday
8:30 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
Citizens Bank, National Association Name Changes
In 2011 their name became: RBS Citizens, National Association.

In 2019 their name became: Citizens Bank, National Association.

Citizens Bank, National Association Headquarters' Locations
Moved From: 833 BROADWAY to One Citizens Plaza, Providence, RI 02903.

Citizens Bank, National Association Mergers and Acquisitions
Citizens Bank of Massachusetts (2007)
Citizens Bank of Rhode Island (2007)
Citizens Bank New Hampshire (2007)
Citizens Bank (2007)
Charter One Bank, National Association (2007)
Citizens Bank of Connecticut (2007)
RBS National Bank (2007)
Citizens Bank of Pennsylvania (2019)
Investors Bank (2022)
Citizens Bank, National Association Overview
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
1 Citizens Plz
Providence, Rhode Island 02903
Established:
05/13/2005
Became FDIC Insured:
05/13/2005
Corporate Website:
www.citizensbank.com
Corporate Structure
Number of Branches:
1,079
US Bank Branches:
1,094
Foreign Offices:
2
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
CITIZENS FINANCIAL GROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
No
Financial Snapshot
Assets:
$224,955,587,000
Deposits:
$181,549,092,000
Deposits Held Domestically:
$181,499,092,000
Equity Capital:
$21,898,774,000
Net Income:
$1,507,809,000
Additional Websites where they accept or solicit for deposits:
www.citizensaccess.com
FDIC Oversight
FDIC Region:
2
FDIC Supervisory Region:
New York
Federal Reserve District:
Washington
FDIC Field Office:
South Boston
Regulator:
OCC
Citizens Bank ABA Routing Number Lookup
The ABA allows 2 lookups per day. You will have to agree to their terms and fill out their search box with the bank's name, city, and select the state and you should get their routing number(s) for that location.
If that sounds good just use this link: Citizens Bank in Providence, Rhode Island to get their routing number
parts of a check - routing account number
Citizens Bank, National Association Complaints

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Complaint ID: 3097999

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account

Subissue: Can't stop withdrawals from your account

Company: CITIZENS FINANCIAL GROUP, INC.

Complaint: Today I am writing to see if you can help me with a bank that is completely ruining my finances and lieing and stealing money from me! On XX/XX/XXXX I ordered from XXXX the a total of XXXX, there was an issue with other I was refunded XXXX on XX/XX/XXXX and never appeared back to my account. I called XXXX thinking maybe an issue on there end and nope it was citizens bank, they gave me all the information I needed to verify with the bank. But instead of citizens helping me they kept taken XXXX out of my account everyday for overdraft, finally I filed a complaint, and the manager said I am so sorry we where having issues that week with refunds going into accounts, he told me my refund would be back in my account in a couple days along with overdraft fees totaling up to XXXX! A few days later I recieved a email from XXXX stating they have to charge me back because citizens demanded there money back and it was fraud!!!!!!!!!!!! It was not fraud it was my refund I then explained to XXXX and told me I had to contact bank where I have gotton now where but lies! My auto insureance was canceled due to them taken out overdrafts frees and not returning my refund! This is fraud on there part!

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 3159070

Product: Checking or savings account

Sub-Product: Checking account

Issue: Opening an account

Subissue: Didn't receive terms that were advertised

Company: CITIZENS FINANCIAL GROUP, INC.

Complaint: This issue relates to Citizens bank. I signed up for a new Platinum Checking account as part of a new promotion in XX/XX/2018. I was supposed to receive a {$400.00} payment once I created the account and deposited a single $ 1000+ direct deposit within 60 days of the account opening. I have talked to multiple bank personnel, through email, phone, and in branch, that confirmed that I signed up for the account during the promotional period, met the direct deposit requirements and that I was supposed to receive the bonus. There have been multiple 'investigations ' that have taken months to resolve. They are now saying that there was no 'promotional code ' attached to my account and that I would not be eligible for said bonus. In the meantime, Citizens Bank has been charging me service charges despite not fulfilling the terms of the agreement. I do not trust this account for handling my money when Citizens Bank can not deliver upon this promised bonus

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Complaint ID: 3128378

Product: Vehicle loan or lease

Sub-Product: Loan

Issue: Problems at the end of the loan or lease

Subissue: Problem with paying off the loan

Company: CITIZENS FINANCIAL GROUP, INC.

Complaint:

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A



View More Citizens Bank, National Association Complaints:
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Citizens Bank, National Association Reviews and Ratings

Average Customer Rating

3 out of 5 stars from 55 reviews.

57957-Citizens Bank

Reviews
5 stars

Reviewed on June 21 2023 by CORDELL CHAMBERS PHILADELPHIA


5 stars

Reviewed on September 15 2022 by Melanie S


1 stars

Reviewed on August 17 2022 by GEORGE I


1 stars

Reviewed on August 02 2022 by Leon B


5 stars

Reviewed on August 01 2022 by Deborah B


1 stars

Reviewed on August 01 2022 by Mark G


5 stars

Reviewed on July 20 2022 by Carl T


1 stars

Reviewed on July 08 2022 by shahzad a


1 stars

Reviewed on July 07 2022 by David A


5 stars

Reviewed on April 09 2022 by x y


5 stars

Reviewed on April 09 2022 by X Y


1 stars

Reviewed on March 24 2022 by Joie A


1 stars

Reviewed on March 11 2022 by Len


1 stars

Reviewed on March 04 2022 by Serena N


1 stars

Reviewed on February 24 2022 by Kathy O


1 stars

Reviewed on January 24 2022 by Correy M


5 stars

Reviewed on December 19 2021 by John M


1 stars

Reviewed on November 18 2021 by Diane


1 stars

Reviewed on October 02 2021 by Zina P


5 stars

Reviewed on September 21 2021 by Geraldine K


1 stars

Reviewed on August 27 2021 by brooke H


1 stars

Reviewed on August 19 2021 by Yvonne w


5 stars

Reviewed on August 10 2021 by Bob P


5 stars

Reviewed on July 26 2021 by Sandra B


1 stars

Reviewed on June 03 2021 by Colleen W


1 stars

Reviewed on May 26 2021 by Lenika W


5 stars

Reviewed on April 23 2021 by Marilyn R


1 stars

Reviewed on February 15 2021 by Clarice


1 stars

Reviewed on February 11 2021 by Younes H


1 stars

Reviewed on February 10 2021 by Brian


1 stars

Reviewed on February 10 2021 by Angelo


5 stars

Reviewed on January 19 2021 by Tom p


5 stars

Reviewed on December 24 2020 by Eric D


1 stars

Reviewed on October 15 2020 by Ruth S


5 stars

Reviewed on October 02 2020 by JULIA


5 stars

Reviewed on August 30 2020 by Levan a


5 stars

Reviewed on August 29 2020 by Levan a


1 stars

Reviewed on July 29 2020 by Gary


1 stars

Reviewed on July 27 2020 by Johnna K


5 stars

Reviewed on June 19 2020 by Jaime R


5 stars

Reviewed on May 27 2020 by Kietsa


5 stars

Reviewed on May 04 2020 by Sarah S


1 stars

Reviewed on April 10 2020 by pamela r


1 stars

Reviewed on March 27 2020 by Paula


1 stars

Reviewed on March 27 2020 by Paula


1 stars

Reviewed on March 09 2020 by john k


1 stars

Reviewed on February 21 2020 by Dom W


5 stars

Reviewed on December 31 2019 by Heather P


5 stars

Reviewed on December 05 2019 by Vera O


1 stars

Reviewed on November 23 2019 by Seymour S


5 stars

Reviewed on November 14 2019 by Charles D


5 stars

Reviewed on August 01 2019 by Kristin P


1 stars

Reviewed on June 14 2019 by Alexandria R


1 stars

Reviewed on December 05 2018 by Liz


1 stars

Reviewed on January 10 2018 by Marguerite a


Branch Locations for Citizens Bank, National Association
Citizens Bank Medium Logo
The following is a directory of all branch offices for Citizens Bank, National Association
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CAYMANS ISLANDS BRANCH - Citizens Bank, National Association
Scotiabank Building, Cardinal Avenue, Third Floor
George Town, 02903
CAYMAN ISLANDS BRANCH - Citizens Bank, National Association
Scotiabank Building, Cardinal Avenue, 3rd Floor
Grand Cayman, 02903
AGAWAM STOP & SHOP BRANCH - Citizens Bank, National Association
1282 Springfield Street
Agawam, Massachusetts 02903
BELCHERTOWN STOP &SHOP BRANCH - Citizens Bank, National Association
20 George Hannum Rd
Belchertown, Massachusetts 02903
Belchertown Branch - Citizens Bank
33 Main Street
Belchertown, Massachusetts 02903
CHICOPEE BRANCH - Citizens Bank, National Association
1283 Memorial Dr
Chicopee, Massachusetts 02903
CHICOPEE STOP & SHOP BRANCH - Citizens Bank, National Association
672 Memorial Dr. Rt 33
Chicopee, Massachusetts 02903
EAST LONGMEADOW STOP & SHOP BRANCH - Citizens Bank, National Association
470 N Main St
East Longmeadow, Massachusetts 02903
HADLEY STOP & SHOP BRANCH - Citizens Bank, National Association
456 Russell St
Hadley, Massachusetts 02903
HOLYOKE STOP & SHOP BRANCH - Citizens Bank, National Association
28 Lincoln St
Holyoke, Massachusetts 02903
HOLYOKE STOP & SHOP NOTHA - Citizens Bank, National Association
2265 Northampton St
Holyoke, Massachusetts 02903
LUDLOW DOWNTOWN - Citizens Bank, National Association
33 Center St
Ludlow, Massachusetts 02903
NORTHAMPTON STOP & SHOP - Citizens Bank, National Association
228 King St
Northampton, Massachusetts 02903
West Springfield Stop & Shop Branch - Citizens Bank
935 Riverdale Road
West Springfield, Massachusetts 02903
WILBRAHAM BRANCH - Citizens Bank, National Association
455 Main St
Wilbraham, Massachusetts 02903
MAIN STREET - Citizens Bank, National Association
950 Main St
Springfield, Massachusetts 02903
EAST SPRINGFIELD STOP AND SHOP - Citizens Bank, National Association
1277 Liberty St
Springfield, Massachusetts 02903
ISLAND POND BRANCH - Citizens Bank, National Association
20 Island Pond Rd
Springfield, Massachusetts 02903
Springfield Stop & Shop (S & S) - Citizens Bank
415 Cooley Street
Springfield, Massachusetts 02903
Springfield Cooley S&S Branch - Citizens Bank
415 Cooley Street
Springfield, Massachusetts 02903
Springfield Stop & Shop Branch - Citizens Bank
1600 Boston Road
Springfield, Massachusetts 02903
PITTSFIELD STOP & SHOP BRANCH - Citizens Bank, National Association
600 Merrill Rd
Pittsfield, Massachusetts 02903
Pittsfield Rte. 7 Stop & Shop Branch - Citizens Bank
1 Dan Fox Drive
Pittsfield, Massachusetts 02903
North Adams Stop & Shop Branch - Citizens Bank
876 State Road, Rt. 2
North Adams, Massachusetts 02903
Greenfield Stop & Shop Branc - Citizens Bank
89 French King Highway
Greenfield, Massachusetts 02903
Gardner Stop & Shop Branch - Citizens Bank
384 Timpany Blvd.
Gardner, Massachusetts 02903
GROTON BRANCH - Citizens Bank, National Association
163 Main St
Groton, Massachusetts 02903
LITTLETON BRANCH - Citizens Bank, National Association
272 Great Rd
Littleton, Massachusetts 02903
GRAFTON STOP & SHOP BRANCH - Citizens Bank, National Association
100 Worcester St
North Grafton, Massachusetts 02903
SHREWSBURY STOP & SHOP BRANCH - Citizens Bank, National Association
539 Boston Tpke
Shrewsbury, Massachusetts 02903
STURBRIDGE STOP AND SHOP BRANCH - Citizens Bank, National Association
100 Charlton Rd
Sturbridge, Massachusetts 02903
Westborough Stop & Shop Branch - Citizens Bank
290 Turnpike Road, Suite 9b
Westborough, Massachusetts 02903
WORCESTER GRAFTON STOP & SHOP - Citizens Bank, National Association
949 Grafton St
Worcester, Massachusetts 02903
WORCESTER S&S PLAZA BRANCH - Citizens Bank, National Association
541a Lincoln St
Worcester, Massachusetts 02903
WORCESTER STOP AND SHOP BRANCH - Citizens Bank, National Association
940 W Boylston St
Worcester, Massachusetts 02903
CARMEL TERRACE BRANCH - Citizens Bank, National Association
933 Central St
Framingham, Massachusetts 02903
Framingham S&S Turnpike Branch - Citizens Bank
19 Temple Street
Framingham, Massachusetts 02903
HAMILTON PLAZA BRANCH - Citizens Bank, National Association
74 Main St
Framingham, Massachusetts 02903
FRAMINGHAM BRANCH - Citizens Bank, National Association
7 Hartford St
Framingham, Massachusetts 02903
ACTON BRANCH - Citizens Bank, National Association
270 Great Rd
Acton, Massachusetts 02903
BEDFORD BRANCH - Citizens Bank, National Association
287 Great Rd
Bedford, Massachusetts 02903
Bedford Stop & Shop Branch - Citizens Bank
337 Great Road
Bedford, Massachusetts 02903
CONCORD BRANCH - Citizens Bank, National Association
97 Lowell Rd
Concord, Massachusetts 02903
West Concord Office - Citizens Bank
1134 Main Street
Concord, Massachusetts 02903
HIGHLAND COMMONS BRANCH - Citizens Bank, National Association
40 Highland Cmn E
Hudson, Massachusetts 02903
Hudson Stop & Shop Branch - Citizens Bank
10 Technology Drive
Hudson, Massachusetts 02903
MARLBORO CENTER BRANCH - Citizens Bank, National Association
96 S Bolton St
Marlborough, Massachusetts 02903
Maynard Branch - Citizens Bank
47 Nason Street
Maynard, Massachusetts 02903
MILFORD STOP & SHOP - Citizens Bank, National Association
126 Medway Rd
Milford, Massachusetts 02903
NATICK CENTER BRANCH - Citizens Bank, National Association
34 Main St
Natick, Massachusetts 02903
NATICK ROCHE BROS. BRANCH - Citizens Bank, National Association
150 W Central St
Natick, Massachusetts 02903
Natick Stop & Shop Branch - Citizens Bank
829 Worcester Street
Natick, Massachusetts 02903
STOW BRANCH - Citizens Bank, National Association
159 Great Rd
Stow, Massachusetts 02903
SUDBURY BRANCH - Citizens Bank, National Association
450 Boston Post Rd
Sudbury, Massachusetts 02903
Wayland Stop And Shop Branch - Citizens Bank
101 Andrew Avenue
Wayland, Massachusetts 02903
MISHAWUM BRANCH - Citizens Bank, National Association
1 Commerce Way
Woburn, Massachusetts 02903
WOBURN BRANCH - Citizens Bank, National Association
355 Main St
Woburn, Massachusetts 02903
RUSSELL STREET BRANCH - Citizens Bank, National Association
6 Russell St
Woburn, Massachusetts 02903
Montvale Branch - Citizens Bank
331 Montvale Avenue
Woburn, Massachusetts 02903
BURLINGTON RTE. 62 - Citizens Bank, National Association
248 Middlesex Tpke
Burlington, Massachusetts 02903
Mall Road Branch - Citizens Bank, National Association
140 Lexington St
Burlington, Massachusetts 02903
Mall Rd Branch - Citizens Bank
40 Mall Road
Burlington, Massachusetts 02903
ANDOVER BRANCH - Citizens Bank, National Association
209 N Main St
Andover, Massachusetts 02903
CHELMSFORD S&S BRANCH - Citizens Bank, National Association
299 Chelmsford St
Chelmsford, Massachusetts 02903
LAWRENCE BRANCH - Citizens Bank, National Association
160 Winthrop Ave
Lawrence, Massachusetts 02903
Methuen Stop & Shop Branch - Citizens Bank
90 Pleasant Valley Street
Methuen, Massachusetts 02903
NORTH ANDOVER STOP & SHOP BRANCH - Citizens Bank, National Association
757 Turnpike St
North Andover, Massachusetts 02903
NORTH READING BRANCH - Citizens Bank, National Association
72 Main St
North Reading, Massachusetts 02903
North Reading Stop & Shop Branch - Citizens Bank
265 Main Street, Rt 28
North Reading, Massachusetts 02903
READING STOP & SHOP BRANCH - Citizens Bank, National Association
25 Walkers Brook Dr
Reading, Massachusetts 02903
TEWKSBURY BRANCH - Citizens Bank, National Association
295 Main St
Tewksbury, Massachusetts 02903
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