JPMorgan Chase Bank, National Association Corporate

Complaint ID: 7272587

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem caused by your funds being low

Subissue: Non-sufficient funds and associated fees

Company: JPMORGAN CHASE & CO.

Complaint: I am a XXXX XXXX XXXX female and rely heavily on XXXX to stay connected to my family. On XX/XX/2023, I went into my XXXX account and discovered that the account was locked. I thought the right thing to do was to XXXX and ask for assistance on how to fix the problem. An XXXX number appeared and said " Call XXXX to fix problems. I do so. After giving the Technical Support person my XXXX name, he said my account was " hacked '' and that I must " install '' a new security system which will prevent the account from ever being hacked again. However, in order to create a new passcode that I would have to give him access to my Checking account and XXXX XXXX so that he could guarantee the new passcode. By XXXX XXXX, I was so confused and nervous that I gave him my ATM card information. The next day the attached charges were debited to my account, and I call my family members who directed me to contact Chase Fraud and report.the SCAM. On XX/XX/XXXX ( see attached ) I received the attached Update stating that the transactions which added up to {$1300.00} ( see attached ) were not charged to my account. I breathed a sigh of relief. On XX/XX/XXXX ( see attached ) a letter was sent ( which I only received on XX/XX/XXXX stating that Chase was removing the {$1300.00} from my account, because the transaction was authorized by me. Today, they removed this amount. I feel Chase has a legal and ethical responsibility to refund scammed money to their customers. I hope you can help me.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7272340

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems

Subissue: Problem with rewards from credit card

Company: JPMORGAN CHASE & CO.

Complaint: I have the Chase Sapphire Reserve card with my husband. He is the primary and I am an authorized user. We pay $ XXXX annual fee for the card plus $ XXXX annual fee for me to be an auth user on the card. XXXX of the benefits that I have and pay for this card is to transfer miles from my ultimate rewards account to travel partners. I am not able to transfer points to partners. I submit the request through the website and it doesn't go through. I started calling on XX/XX/XXXXXXXX and a ticket was submitted to get the issue fixed. I was told it would take 7-10 business days. I called back a few times between XXXXXXXX to see if anything was fixed, but every time I was told that no one had opened/looked at the ticket yet. XX/XX/XXXX was the XXXX business day, it is still not fixed. I talked to a supervisor that said he would submit another ticket ( this will be the 3rd ticket ). I asked for a refund of some of the annual fee since I am not getting the benefits I am paying for, but was told that was not possible. That nothing can be done and the ticket will be worked eventually. In the meantime, I have international tickets that I am trying to book with points, that the point amount is increasing as time goes by. It's possible that by the time this issue is fixed ( if it is ), the flights will not be available to book with points, which will cost over {$2000.00} per ticket. I have asked every time I call for this to be escalated. Please help to get this escalated. The reason I am an authorized user is to have this ability, but now I do not have it.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7272195

Product: Credit reporting, credit repair services, or other personal consumer reports

Sub-Product: Credit reporting

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Company: JPMORGAN CHASE & CO.

Complaint: Hard Inquiries was placed on my credit file by several different companies for credit cards that I did not apply for which makes this fraud. JPMCB CARD SERVICES XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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