U.S. Bank National Association Corporate

Complaint ID: 7849541

Product: Mortgage

Sub-Product: VA mortgage

Issue: Closing on a mortgage

Subissue: Delays with the closing process

Company: U.S. BANCORP

Complaint: We wholeheartedly believe that U.S. Bank is purposely slowing the process of assumption of XXXX. Loans. We have now successfully closed on the sale of our home, but only after a very frustrating several months of the buyer ( and XXXX as the seller ) as well as our realtors trying to complete the assumption process. Our loan servicer from U.S. Bank ( XXXX XXXX ) would not return phone calls or emails. Ultimately our buyer decided to cancel the assumption and obtain a new XXXX. Loan at current interest rates in lieu of assuming our mortgage at a much lower rate. We were originally quoted XXXX days for the assumption- when we were well into the process the timeline changed to XXXX months. The winners here are clearly the lenders and the losers are our veteran buyers with a higher interest rate on their new mortgage and XXXX as the sellers having paid several XXXX dollars in interest due to the inaction of U.S. Bank. I believe that lenders across the board are purposely making the assumption process tedious and lengthy to discourage the process. Clearly it is not in their benefit to do so as an industry as each mortgage that is NOT assumed and has a new mortgage written is worth hundreds of thousands of dollars more to the lender over the life of the loan. Bottom line- this seems to be widespread and purposeful tactics on the part of lenders to minimize the number of mortgages assumed even though there should be a clear path to provide for this and I believe this path should have a similar timeline as a regular mortgage. I have attached just XXXX of the communications that our realty team and we had with U.S. Bank - if needed I can provide notes on the calls made as well. I can only presume that had our buyers decided to continue with the assumption process in lieu of securing a new mortgage that we would have paid out nearly $ XXXX in interest while waiting for the assumption process to complete and the sale to close.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7848075

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Company: U.S. BANCORP

Complaint: My phone was stolen and XXXX was fraudulently accessed. XXXX transactions were fraudulently made. XXXX for {$570.00} and XXXX for {$100.00}. I provided all details and offered to file a police report in the city of XXXX Il where I believed I lost my phone. Bank told me it was unnecessary and my claim would be honored. Unfortunately, after making me close my account and wait for new cards I was told my claim in fact would not be honored. Ive never stolen or filed a bank claim in my life. Very empty feeling realizing a bank I have banked with for years did not have my back. In the end, US Bank wouldnt even provide me details. I was just told that XXXX offers very little protection and that the transactions originated from my phone.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7845886

Product: Credit card

Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments

Subissue: Problem during payment process

Company: U.S. BANCORP

Complaint: Payments are always made before the due date. Payments are made on theXXXX due date is the XXXX. A late fee of approx {$41.00} is attached to the account every month. As well as they added interests was added onto the account without notification. This has happened more than once on my account. I know other people that this is happening to as well on a monthly basis. Also when I applied it was supposed to be a fixed loan and found out after signing that it is a variable loan. The payment has always been on time and they upped the payment without notice or giving an explanation as to why they did. Any contact is always an arguments.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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