Fifth Third Bank, National Association Corporate

Complaint ID: 6506075

Product: Payday loan, title loan, or personal loan

Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Subissue:

Company: FIFTH THIRD FINANCIAL CORPORATION

Complaint: When I opened the Home equity line of credit at my local XXXX Bank in XXXX Michigan, I was told that before the 1st year ends, I could call and lock in the 1.99 % year one promotional rate for {$50.00} fee. I called today to lock in that rate and was told that is not an option, that I can not lock in a promotional rate, that I could lock in a rate of XXXX0.24 apr for {$95.00} dollar fee. I was told when I opened the account to take advantage of this year 1 rate by spending now and locking in the rate. I was lied to, and the company could care less.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 6501251

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Company: FIFTH THIRD FINANCIAL CORPORATION

Complaint: My mother died early XXXX XXXX As XXXX, I began initiated attempts to access her checking and savings accountsat 5/3 XXXX Bank in XXXX I provided the XXXX XXXX XXXX and a letter with instructions for the institution written by mother 's XXXX XXXX XXXX XXXX of the 5/3 office on XXXX XXXX XXXX XXXX XXXX XXXX. He told me that I " would have to go to court '' for the money. I was frankly, dumbfounded. He refused to give me any alternatives or offer an explanation. Over the next weeks in conversations with my mother 's home branch in XXXX XXXX XXXX I was told that the account was in my brother 's name, " we can't talk to you '' ; then, 'Oh, a mistake was made, they're working on it, I'll get back to you by the end of the week. '' Calls did not come, and it was I that reached out again, to be told, " Oh, a mistake was made, we're working on it. At no time was I given access to those " working on it, '' or frankly, what it was they were working on. At no time was I sent documents that anything was being " worked on. '' A After a month, I was told by a receptive manager at the XXXX XXXX XXXX was ready, and that my local branch on XXXX XXXX XXXX would be prepared when I arrive. I should arrive with the documents. I arrived mid-XXXX on XX/XX/XXXX, roughly a month following my initial visit, with the same documents. The manager wasn't prepared for me, in any sense of the word ; in fact, he was disinterested, in virtually every sense of the word.I was told : " Oh, I've been busy with my XXXX XXXX all day ; '' that I would " need an appointment ; '' that he had never done " this kind of paperwork before. '' So I sat while he contacted the XXXX XXXX office manager and she walked him through working with the same documents that I had brought to his office a month prior, and been told, " You'll need to go to court. '' The transfer of my XXXX XXXX XXXX was accomplished. The manager then asked, " Is there anything else we can do for you? '' in the most disinterested manner possible. And I replied, " Yes. The next time so you're presented with a task unfamiliar to you, simply say, 'This is new to me. Let me call someone who might know more. ' Telling a person they'll have to 'go to court, ' that is not acceptable. '' The manager apparently did not appreciate my message, or my attitude, because he jumped up, yelled, " Leave my office, now! '' and then yelled for the guard, claiming that, " This man is throwing furniture! '' XXXX XXXX were called, whom I frankly welcomed. In the meantime, the manager is shouting in the background, " You'll never come back here again! '' I walked outside to await the officer 's arrival. Following that conversation, I left the property. Needless to say, I have no desire to have anything to do with 5/3 Bank again, other than filing this complaint and obtaining possession of the belongings stored in that office 's lock boxes. I have never been so frustrated, so angry, and so humiliated in my life. And I would like to hear from 5/3, which does not seem the least curious about why a customer would be irate over being told, " If you want your money, sue for it. ''

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 6496168

Product: Debt collection

Sub-Product: I do not know

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Company: FIFTH THIRD FINANCIAL CORPORATION

Complaint: I declare under penalty of perjury ( under the laws of the United States if executed outside of the United States ) that the foregoing is true and correct to the best of my knowledge. Further I certify that I am permitted by FEDERAL and STATE law to file this dispute. I also understand that knowing and willful MISSTATEMENTS or omissions of material facts constitutes a FEDERAL CRIMINAL VIOLATION punishable under 18 U.S.C. 1001. Additionally, these misstatements are punishable as perjury under 18 U.S.C. 1621. This collection found within my credit report are not related to any transaction that I made. I am alleging that a person or company without my authorization used my personal identifying information to apply for goods services or money, and was successful in creating some accounts. All is being investigated by the FTC.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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