Citibank, National Association Corporate
Citibank, National Association has 947 banking locations. Their corporate headquarters address is listed as: 5800 S Corporate Pl in Sioux Falls South Dakota.
This corporate page for Citibank, National Association includes ratings, links to all Citibank, National Association branch profiles locations, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
Citibank, National Association Headquarters
Citibank, National Association Corporate Headquarters Address:
Citibank, National Association
5800 S Corporate Pl
Sioux Falls, South Dakota 57108
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5800 S Corporate Pl
Sioux Falls, South Dakota 57108
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Citibank, National Association Headquarters Phone Number: (605) 370-6261
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Citibank, National Association Headquarters Map
Citibank, National Association Location Area Map
Citibank, National Association Lobby Hours
Monday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Friday
9:00 AM - 4:00 PM
9:00 AM - 4:00 PM
Saturday
Closed
Closed
Sunday
Closed
Closed
Citibank, National Association Overview
This section was Last checked and updated, on our end, 1/28/2024.Bank's Headquarters:
5800 S Corporate Pl
Sioux Falls, South Dakota 57108
Sioux Falls, South Dakota 57108
Established:
06/16/1812
Became FDIC Insured:
01/01/1934
Corporate Website:
www.citibank.com
Corporate Structure
Number of Branches:
947
US Bank Branches:
669
Foreign Offices:
281
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
07/12/2023
Bank Specialty/Focus:
International Specialization
Bank Holding Company:
CITIGROUP INC
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
SAIF Insured:
No
State Chartered:
No
Financial Snapshot
Assets:
$1,657,372,000,000
Deposits:
$1,286,104,000,000
Deposits Held Domestically:
$721,253,000,000
Equity Capital:
$166,243,000,000
Net Income:
$11,716,000,000
FDIC Oversight
FDIC Region:
11
FDIC Supervisory Region:
Kansas City
Federal Reserve District:
Washington
FDIC Field Office:
Sioux Falls
Regulator:
OCC
Branch Locations for Citibank, National Association
The following is a directory of all branch offices for Citibank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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Citibank, National Association Complaints
View More Citibank, National Association Complaints:
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Complaint ID: 8085139
Product: Debt collection
Sub-Product: Auto debt
Issue: False statements or representation
Subissue: Indicated you were committing crime by not paying debt
Company: CITIBANK, N.A.
Complaint: On XX/XX/2023 I recieved a call from Citi XXXX XXXX regarding a car loan debt ( that's XXXX XXXX XXXX ) and stated that legal action was being filed unless I settled the debt. I spoke with XXXX who went over payment options. Stated that payment had to be made only through money order ( was a red flag now looking in hindsight ) and that if payment was not recieved over night legal action woudd take place.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Product: Debt collection
Sub-Product: Auto debt
Issue: False statements or representation
Subissue: Indicated you were committing crime by not paying debt
Company: CITIBANK, N.A.
Complaint: On XX/XX/2023 I recieved a call from Citi XXXX XXXX regarding a car loan debt ( that's XXXX XXXX XXXX ) and stated that legal action was being filed unless I settled the debt. I spoke with XXXX who went over payment options. Stated that payment had to be made only through money order ( was a red flag now looking in hindsight ) and that if payment was not recieved over night legal action woudd take place.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8084622
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Subissue: Other problem
Company: CITIBANK, N.A.
Complaint: I opened an XXXX XXXX Citi Bank credit card to receive a bonus XXXX points offer, requiring me to spend {$2500.00} within the first three months of account opening to receive the promotion. My credit is excellent and I was approved instantaneously. Upon receiving my card I added it on XXXX XXXX. Shortly after I began receiving alerts that my account was considered to be under fraud. I received a phone call asking from a representative. I gave them my security word that I set on the website when I opened my account. They asked if I had another phone number they could text me on because they were unable to text my cell phone for some reason. I said no, that was my only number. They asked if I had another Citi credit card and I said no. They asked if I have a checking or savings account with Citi and I said no to that as well. I felt these questions were strange and didnt trust that I was actually getting a call from Citi XXXX I hung up. I called them the next day and got the same set of questions. I was informed they had to send me a letter that would arrive in XXXX business days with a reference code that I would have to give them to remove the fraud alert from my card. I asked if they could email it to me, they said no. They told me in the meantime I could use my physical card but not XXXX XXXX. A few days later, the physical card began declining every transaction as well. Extremely frustrating. I began to do research and found out this is a common occurrence for all sorts of people who do business with Citi. After a week I received the letter. I called with the reference number. They then asked if I had a phone number they could text a code to verify. I thought this was very strange because they had told me they needed to send the letter since they couldnt text me. I gave them my only phone number and then read the code to them that was texted. From here, the representative said they needed to verify transactions with me. They began asking me about charges from the last month that were on my account. I did not recognize a few of them. I had my Citi app open and was looking at all the transactions listed there, and verified the ones I could see. I was told my account would be shut down due to the transactions I didnt recognize and that it must be fraud. At this point, I am ashamed to say I lost my temper with the representative. I was irate because of this run around. Ive never had a company behave this way before. I asked to speak to a supervisor and after a brief hold I was on the phone with one. It was explained that Citi mobile does not show declined transactions in the app. I was being asked about several declined transactions when I had tried to use XXXX XXXX after they flagged my account. XXXX wallet was only showing the most recent XXXX transactions on the card that I could see. The supervisor removed the security locks on my account and said XXXX XXXX would be ready in about XXXX minutes. I have not tried to use the card again yet, but I am highly upset that I have now missed weeks of being able to use my card to meet the purchase requirement for the XXXX XXXX miles that were the only reason I opened the card in the first place. The representatives were highly professional and did their best to help, even when I was extremely rude to them on the phone when my frustration got the better of me. It is not their fault, this is a terrible system that Citi bank has put in place. I love having credit cards that can earn me points, but I will be closing this one as soon as I can use the promotional offer. XXXX XXXX is a XXXX times better than this awful, stressful company.
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Subissue: Other problem
Company: CITIBANK, N.A.
Complaint: I opened an XXXX XXXX Citi Bank credit card to receive a bonus XXXX points offer, requiring me to spend {$2500.00} within the first three months of account opening to receive the promotion. My credit is excellent and I was approved instantaneously. Upon receiving my card I added it on XXXX XXXX. Shortly after I began receiving alerts that my account was considered to be under fraud. I received a phone call asking from a representative. I gave them my security word that I set on the website when I opened my account. They asked if I had another phone number they could text me on because they were unable to text my cell phone for some reason. I said no, that was my only number. They asked if I had another Citi credit card and I said no. They asked if I have a checking or savings account with Citi and I said no to that as well. I felt these questions were strange and didnt trust that I was actually getting a call from Citi XXXX I hung up. I called them the next day and got the same set of questions. I was informed they had to send me a letter that would arrive in XXXX business days with a reference code that I would have to give them to remove the fraud alert from my card. I asked if they could email it to me, they said no. They told me in the meantime I could use my physical card but not XXXX XXXX. A few days later, the physical card began declining every transaction as well. Extremely frustrating. I began to do research and found out this is a common occurrence for all sorts of people who do business with Citi. After a week I received the letter. I called with the reference number. They then asked if I had a phone number they could text a code to verify. I thought this was very strange because they had told me they needed to send the letter since they couldnt text me. I gave them my only phone number and then read the code to them that was texted. From here, the representative said they needed to verify transactions with me. They began asking me about charges from the last month that were on my account. I did not recognize a few of them. I had my Citi app open and was looking at all the transactions listed there, and verified the ones I could see. I was told my account would be shut down due to the transactions I didnt recognize and that it must be fraud. At this point, I am ashamed to say I lost my temper with the representative. I was irate because of this run around. Ive never had a company behave this way before. I asked to speak to a supervisor and after a brief hold I was on the phone with one. It was explained that Citi mobile does not show declined transactions in the app. I was being asked about several declined transactions when I had tried to use XXXX XXXX after they flagged my account. XXXX wallet was only showing the most recent XXXX transactions on the card that I could see. The supervisor removed the security locks on my account and said XXXX XXXX would be ready in about XXXX minutes. I have not tried to use the card again yet, but I am highly upset that I have now missed weeks of being able to use my card to meet the purchase requirement for the XXXX XXXX miles that were the only reason I opened the card in the first place. The representatives were highly professional and did their best to help, even when I was extremely rude to them on the phone when my frustration got the better of me. It is not their fault, this is a terrible system that Citi bank has put in place. I love having credit cards that can earn me points, but I will be closing this one as soon as I can use the promotional offer. XXXX XXXX is a XXXX times better than this awful, stressful company.
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8083319
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Subissue: Company closed your account
Company: CITIBANK, N.A.
Complaint: I pay my bills on time never late. I dont always carry a balance so they terminated my card and hurt my credit by XXXX points
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Subissue: Company closed your account
Company: CITIBANK, N.A.
Complaint: I pay my bills on time never late. I dont always carry a balance so they terminated my card and hurt my credit by XXXX points
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More Citibank, National Association Complaints:
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Citibank, National Association Reviews and Ratings
Average Customer Rating
3 out of 5 stars from 45 reviews.
7213-Citibank
Reviews
[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Citibank, National Association Name Changes
The following are other names Citibank, National Association has been known by over the years:
In 1962 their name became: The First National City Bank of NewYork.
In 1970 their name became: First National City Bank.
In 1976 their name became: Citibank, N. A..
In 2003 their name became: Citibank, National Association.
In 1970 their name became: First National City Bank.
In 1976 their name became: Citibank, N. A..
In 2003 their name became: Citibank, National Association.
Citibank, National Association Headquarters' Locations
The following addresses are where Citibank, National Association has had their headquarters:
Moved From: 399 PARK AVENUE to 3900 Paradise Road, Suite 127, Las Vegas, NV 89109.
Moved From: 3900 PARADISE ROAD, SUITE 127 to 701 East 60th Street North, Sioux Falls, SD 57104.
Moved From: 701 EAST 60TH STREET NORTH to 5800 S Corporate Place, Sioux Falls, SD 57108.
Moved From: 3900 PARADISE ROAD, SUITE 127 to 701 East 60th Street North, Sioux Falls, SD 57104.
Moved From: 701 EAST 60TH STREET NORTH to 5800 S Corporate Place, Sioux Falls, SD 57108.
Citibank, National Association Mergers and Acquisitions
The following shows transitions that are what have ultimately result in Citibank, National Association becoming what it is today, for better or worse.
Citibank (Mid-Hudson), National Association (1976)
European American Bank (2001)
Citibank (New York State) (2003)
Citicorp Trust, National Association (2006)
CFSB, National Association (2006)
West, National Association (2006)
Citibank Texas, National Association (2006)
Citibank (Delaware) (2006)
Citibank (South Dakota), N.A. (2011)
Citicorp Trust Bank, fsb (2012)
Department Stores National Bank (2022)
European American Bank (2001)
Citibank (New York State) (2003)
Citicorp Trust, National Association (2006)
CFSB, National Association (2006)
West, National Association (2006)
Citibank Texas, National Association (2006)
Citibank (Delaware) (2006)
Citibank (South Dakota), N.A. (2011)
Citicorp Trust Bank, fsb (2012)
Department Stores National Bank (2022)