Umpqua Bank

slow to complete transactions, no security help except 9-5 -. incompetence to the max,

Very Bad customer service

Umpqua bank credit card services contractor (Elan services) is incompetent and corrupt. Too many issues to list-STAY AWAY. Wish I had.

Corporate banks [-]. They screwed up [-] password but won't correct it via phone then they send house payment to [-] on 3/9/23 they printed it on 2 16 23 so it took at 2 weeks for [-] to get it [-] late date was 3 16 23 [-] [-] [-] to get it to them when when [-] 9th is a Thursday. I have 7 days to send it and it took 2 weeks for [-] to receive wtf. Good money schem late pay fee

Hostile environment. Profiled by [-] teller and felt threatened. Teller never tried to diffuse [-] situation or misunderstanding. [-] actually tried to feed off of [-] complaint and dissatisfaction for [-] poor service via drive thru. [-] story short, teller profiled [-] by not greeting or asking what I need help with. Made [-] feel guilty and uncomfortable by speaking to [-] as if I should know what [-] “drive thru routine” should be. I told him it was [-] first time going through. Absolute garbage. I [-] not feel comfortable coming here again, and if I [-], it would be to close this account and I would need to bring [-] husband. Manager here is also no different. Cold and sharp. Tried calling [-] branch to reach a live person to tell them what happened, but [-] automotive [-] kept on repeating nonstop. No surprise here. This is [-] worst bank experience I have ever had. This bank needs to [-] and be replaced.