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Keybank National Association

FDIC #17534 πŸ“ Cleveland, Ohio

Keybank National Association is a commercial bank, national (federal) charter and fed member, supervised by the occ. established in 01/01/1849. With assets of $185.57 Billion, it operates 955 domestic branches.

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1.8
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59 Reviews
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Customer Reviews

1.8 β˜…

Based on 59 ratings

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Reviews are moderated before posting. No profanity or personal attacks.
β˜…β˜†β˜†β˜†β˜† edward W
May 31, 2023

not good no return call for two years

β˜…β˜…β˜†β˜†β˜† Lisa A
March 11, 2023

BEWARE!! THEY GIVE YOUR MONEY TO [-] STATE!! A [-] [-] Branch sent ONE regular [-] letter, which got mixed in with other [-], to attempt to reach us. They had PLENTY of contact info: email, house phone, cell phone, address for CERTIFIED or REGISTERED [-]. They chose NONE of those routes. Decided our account was abandoned, though we had recently closed a safe deposit box and pay a mortgage monthly, and escheated [-] money to [-] State!! They REFUSE to give [-] [-] district manager's information, but easily give [-] money away!!

β˜…β˜†β˜†β˜†β˜† Deanna
November 01, 2022

[-] not bank here [-] lie and loose your money Had pending transaction that didn’t [-] through but never got [-] [-] back now being told that when it’s a pending transaction you still have [-] to spend [-] money I have never been able to spend

β˜…β˜†β˜†β˜†β˜† Lisa A
October 11, 2022

BEWARE!! THEY GIVE YOUR MONEY TO [-] STATE!! A [-] [-] Branch sent ONE regular [-] letter, which got mixed in with other [-], to attempt to reach us. They had PLENTY of contact info: email, house phone, cell phone, address for CERTIFIED or REGISTERED [-]. They chose NONE of those routes. Decided our account was abandoned, though we had recently closed a safe deposit box and pay a mortgage monthly, and escheated [-] money to [-] State!! They REFUSE to give [-] [-] district manager's information, but easily give [-] money away!!

β˜…β˜…β˜…β˜…β˜… Frances v
July 23, 2022

I like Key bank. I have accounts there and [-] people are always pleasant and helpful. But their ATM machines are antiques. They are make for [-] days when everyone had cars that are made with windows that are low and even with [-] machine. Suv's [-]'t [-] through easily. [-] are hurts trying to reach [-] money and I have to pull forward and [-] [-] [-] and reach around it to get [-] money. I used to have accounts with Citizens bank and their ATM's are perfect. I have no problem with them. It's time Key updates [-] ATM at [-] drive through. Please!

Community Reinvestment Act (CRA) Rating
Latest Exam: April 3, 2023
Outstanding
What is CRA? The Community Reinvestment Act (CRA) is a federal law that encourages banks to help meet the credit needs of the communities in which they operate, including low- and moderate-income neighborhoods.

Rating History

April 3, 2023
Outstanding
January 6, 2020
Outstanding
January 11, 2016
Outstanding
October 1, 2011
Outstanding
July 1, 2008
Outstanding
September 1, 2003
Outstanding
March 1, 1999
Outstanding
August 26, 1996
Outstanding
March 23, 1994
Outstanding
October 1, 1990
Outstanding
πŸ›οΈ CFPB Complaint Summary
1,192

Total Complaints Filed (Last 3 Yrs)

Timely Response Rate100%
Dispute Rate0%

Top Complaint Categories:

  • Checking or savings account 64%
  • Credit reporting or other personal consumer reports 7%
  • Credit reporting or other personal consumer reports 7%
View Keybank National Association CFPB Consumer Complaints History
πŸ’° Financial Strength
Total Assets$185.57 Billion
Total Deposits$147.25 Billion
Equity Capital$13.34 Billion
Net Income$1.13 Billion
πŸ“ˆ Performance
ROA0.79%
ROE11.11%
Financial Terms:
ROA (Return on Assets): Measures profitability relative to size. 1.0%+ is good.
ROE (Return on Equity): Measures profitability for shareholders. 10%+ is strong.
πŸ“ž Contact & Location
Address127 Public Sq
Cleveland, Ohio 44114
πŸ“‹ Corporate Structure
Established01/01/1849
FDIC Cert17534
Holding CoKeycorp
Parent CertNA - Not listed as a child of a larger bank.
Last ChangeJuly 24, 2023
Foreign Offices0
SAIF InsuredNo
State CharteredNo
πŸ•°οΈ Lobby Hours
Monday9:00 AM - 4:30 PM
Tuesday9:00 AM - 4:30 PM
Wednesday9:00 AM - 4:30 PM
Thursday9:00 AM - 4:30 PM
Friday9:00 AM - 4:30 PM
SaturdayClosed
SundayClosed

πŸ“œ Institutional History

2016
Merger / Acquisition
Acquired: First Niagara Bank, National Association
2014
Merger / Acquisition
Acquired: Keytrust Company National Association
2008
Merger / Acquisition
Acquired: Union State Bank
2017
Merger / Acquisition
Acquired: Evertrust Asset Management
2004
Merger / Acquisition
Acquired: Evertrust Bank
2004
Merger / Acquisition
Acquired: Key Bank Usa, National Association
2003
Merger / Acquisition
Acquired: Union Bank & Trust
2001
Merger / Acquisition
Acquired: Key Trust Company National Association
2001
Merger / Acquisition
Acquired: Key Trust Company Of Indiana, National Association
2001
Merger / Acquisition
Acquired: Key Trust Company Of Ohio, National Association
1998
Merger / Acquisition
Acquired: Keytrust Company National Association
1998
Merger / Acquisition
Acquired: Keybank National Association
1997
Merger / Acquisition
Acquired: Keybank National Association
1997
Merger / Acquisition
Acquired: Key Trust Company Of Florida, National Association
1997
Name Change
Name became: Changed Institution Name To Keybank National Association.
1996
Merger / Acquisition
Acquired: Keybank National Association
1994
Merger / Acquisition
Acquired: State Home Savings Bank, F.s.b.
1993
Merger / Acquisition
Acquired: Society Bank & Trust
1992
Merger / Acquisition
Acquired: Ameritrust Development Bank
1992
Merger / Acquisition
Acquired: Ameritrust Company National Association
1992
Relocation
Moved HQ to: 127 Public Square, Cleveland, OH 44114.
1992
Merger / Acquisition
Acquired: Society Bank, National Association
1989
Merger / Acquisition
Acquired: Society Bank Of Eastern Ohio, National Association
1988
Merger / Acquisition
Acquired: Society Bank Of The Firelands
1988
Merger / Acquisition
Acquired: Society Bank Of Northwest Ohio
1986
Merger / Acquisition
Acquired: Central National Bank Of Cleveland
1987
Relocation
Moved HQ to: 800 Superior Avenue, N.E., Cleveland, OH 44114.
1986
Merger / Acquisition
Acquired: Centran Bank Of Akron
1982
Merger / Acquisition
Acquired: The Second National Bank Of Ravenna
1980
Merger / Acquisition
Acquired: The First National Bank Of Harrison
1980
Merger / Acquisition
Acquired: First National Bank Of Clermont County
1980
Name Change
Name became: Changed Institution Name To Society National Bank.
1979
Merger / Acquisition
Acquired: Society Bank Of Painesville
1975
Relocation
Moved HQ to: 127 Public Square, Cleveland, OH 44114.

πŸ“ Branch Locations (955)

101 West Benson Boulevard Branch
101 W Benson Blvd
Anchorage, Alaska 99503
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Southside Anchorage Branch
9041 Old Seward Hwy
Anchorage, Alaska 99515
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Unalaska Branch
487 Salmon Way, Suite 101
Dutch Harbor, Alaska 99692
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Fairbanks Branch
100 Cushman St
Fairbanks, Alaska 99701
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College Branch
33 College Rd
Fairbanks, Alaska 99701
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Mendenhall Branch
8800 Glacier Hwy
Juneau, Alaska 99801
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Kenai Branch
801 Frontage Rd
Kenai, Alaska 99611
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Ketchikan Branch
2501 Tongass Ave
Ketchikan, Alaska 99901
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Kodiak Branch
422 W Marine Way
Kodiak, Alaska 99615
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North Lucille Street Branch
201 N Lucille St
Wasilla, Alaska 99654
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Westwood Keycenter Branch
15590 W 64th Ave
Arvada, Colorado 80007
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Arvada Branch
7878 W 80th Pl
Arvada, Colorado 80005
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