KeyBank National Association Corporate

Complaint ID: 4095436

Product: Checking or savings account

Sub-Product: Other banking product or service

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Company: KEYCORP

Complaint: On XX/XX/2020 at XXXX {$500.00} was removed from my account by : XXXX XXXX XXXX XXXX XXXX VIA WEB XXXX WI ACH WEB I have no payment arrangements made with anyone nor did I owe anyone {$500.00} nor have I spent that specific amount. Key Bank denied my claim so now Im sitting here stuck wondering, who, why, how and How do I get my {$500.00} back?!

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 4094588

Product: Payday loan, title loan, or personal loan

Sub-Product: Personal line of credit

Issue: Charged fees or interest you didn't expect

Subissue:

Company: KEYCORP

Complaint: This complaint is against : KeyBank / Key Corp XXXX XXXX XXXX, XXXX, OH XXXX www.key.com Respected CFPB Officer, I want to file a complaint against Key Bank for discrimination, retaliation, unlawful delay in closing account, unethical and excessive fees. In addition I want to file report that Key Bank is potentially violating the State of CT Governor 's moratorium and federal guidelines on fees during the Coronavirus pandemic. Details and timeline Personal bankers from XXXX XXXX XXXX came to my home in XXXX and took signatures to open at least 3 different accounts under explicit promise of No fees whatsoever for the life of accounts and one of them is a Commercial Line of Credit account. XXXX XXXX XXXX was acquired by Key bank and now it became Key Bank sometime in XXXX. In XXXX of XXXX, I received fees of {$150.00} for the first time on this commercial line of credit account. I immediately contacted my Key Bank banker XXXX XXXX to waive these fees as it was a breach of promise and closed the commercial line of credit account immediately. Attached here my written email request as evidence. Mr. XXXX responded that he will update me but I never heard from him again until today. On XX/XX/XXXX, I called customer service to close this commercial line of credit account and waiver of {$150.00} fees which the customer service associate sent me form for ( attached here as evidence XXXX and mentioned to write in form requesting waiver in closure form and fax it. On XX/XX/XXXX, I was charged another {$150.00} fees. On XX/XX/XXXX, I filled out the form and FAXED as requested by the customer service associate, attached here original faxed form and successful fax transmission receipt. On XX/XX/XXXX, I was charged additional {$300.00} fees with the future date of XX/XX/XXXX!!! This is the first time I saw in my life future dated fees and clear retaliation to not close my account. On XX/XX/XXXX, I followed up again with customer service and gave reference number XXXX after talking to customer service associate Ms. XXXX XXXX and gave 3 business days to close this account. Today on XX/XX/XXXX, I saw an account not closed yet so I called customer service with a given reference number who said it will take another 2 business days. Also the customer service associate gave me personal banker XXXX XXXX 's phone number. I called XXXX XXXX who informed me he is no longer part of retail and works in merchant services so can not help me and gave me XXXX XXXX 's branch name and branch number. XXXX gave me information on XXXX XXXX who is copied here. I have spent at least 8 hours on chasing Key Bank to close my account which was never used. Please note I have not used a single dollar from this commercial line of credit in all these years. I hope that this complaint will raise awareness with the government and regulators which will result in overall betterment and stop unlawful and unethical practises. Please feel free to contact me if I can provide additional details or information. Sincerely,

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 4087115

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Fee problem

Company: KEYCORP

Complaint: I live in XXXX, Ohio. Key Bank sent me an unsolicited offer in the summer of 2020 to receive {$400.00} if I opened a Key Bank checking account, and deposited {$500.00} for at least 3 months. The exact language was " one time direct deposit of {$500.00} '' - language which was not highlighted or explained. I took that language to mean I needed to transfer {$500.00} at least once, in a direct deposit. In other words, I could not satisfy the requirement by an intra bank transfer from a CD or another Key Bank account under my control. They provided NO definition of their terms, or intentions. I opened a new Key Bank account and deposited a check for {$500.00} from external sources. 4 months later, I asked when my {$400.00} would be paid. I was then told, for the first time, that the bank required me to have at least {$500.00} deposited directly from my employer or other governmental income. I am retired and do not have an employer. I do not yet draw Social Security from my earnings. This is the first time I have been told of this requirement by Key Bank. Their letter did not say it was limited to those currently employed or drawing Social Security. During this period, Key Bank has had my {$500.00}, and I have been paying at least $ XXXX/month in various bank fees. This is a deceptive trade practice that fraudulently induced consumers to transfer assets on the promise of a {$400.00} windfall that is subject to requirements that are never set forth in detail.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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