Webster Bank, National Association Corporate

Complaint ID: 3598538

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Company: WEBSTER BANK, NATIONAL ASSOCIATION

Complaint: Hello, I am reporting about XXXX XXXX refusal to take action regarding an unauthorized electronic withdrawal on my account. The saga began last XXXX when my XXXX checkbook was stolen. Among other problems, an unauthorized electronic withdrawal of {$140.00} occurred using the numbers from the checks. The following month I submitted the necessary forms to XXXX both electronically and via registered mail. I also reported the crime to my local authorities which XXXX advised me to do. Since then I have done everything in my power to have this matter resolved resolved and to work with XXXX XXXX. Despite my continued attempts at polite communication with XXXX, as well as resubmitting the form several more times, my account still has not been credited. Nor will XXXX communicate with me as to why. In addition, a local Deputy was actually able to identify a suspect. However XXXX XXXX refused to comply with a subpoena. The sheriff was trying to attain the IP address that the thief had used, which was necessary to complete an investigation. Only XXXX has this information ... but they refused to give it to me either. You can see the dead end I found myself in! That is why I am thankful that you have the power to step in and resolve this matter. Please do not simply refer me to customer service at XXXX. I have been around that circle many times. To give you an idea, Ill describe my most recent interaction with XXXX ... After sending the attached email to XXXX XXXX, addressed to CEO Mr. XXXX, I received a call from a manager. I actually was impressed that XXXX responded! However the woman calling me was only vaguely familiar the email. I suggested she take some time to read it over ( if youve read the email you know where this is going : - ) ). I never heard back. Besides what Ive attached there is much more I could send If it would be helpful there are all the other emails Ive sent to XXXX as well as phone records, in case youre interested in seeing how persistent Ive been! I could also give you the info I submitted to the sheriffs department, or forms regarding the check fraud, and so on! Thank you so much.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 1251674

Product: Bank account or service

Sub-Product: Checking account

Issue: Deposits and withdrawals

Subissue:

Company: WEBSTER BANK, NATIONAL ASSOCIATION

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: No

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Complaint ID: 973514

Product: Mortgage

Sub-Product: Home equity loan or line of credit

Issue: Loan modification,collection,foreclosure

Subissue:

Company: WEBSTER BANK, NATIONAL ASSOCIATION

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: No

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