BBVA USA

Complaint ID: 3151991

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Subissue: Can't close your account

Company: BBVA FINANCIAL CORPORATION

Complaint: My father, XXXX XXXX, maintained an account with BBVA Compass. I am the " pay on death beneficiary ''. Following my father 's death on XX/XX/XXXX, I contacted BBVA Compass regarding the process to close my father 's account. I was told that I needed to provide a copy of the death certificate, the " main office '' would confirm its validity ( may take 24 hours ), and I could close the account. I provided a representative of BBVA Compass a certified copy of the death certificate on XX/XX/XXXX along with my driver license. The account is still not closed a weel later! The XXXX representative s state that they are unable to locate the signature card wherein my father changed the account from single ownership to POD. Their computer records reflect this change occurred in XXXX. Closing the account should not be delayed due to XXXX ' shoddy recordkeeping! Please assist me in getting the account closed! XXXX ' " legal department '' has been " reviewing '' this situation since XXXX.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 3190556

Product: Checking or savings account

Sub-Product: Checking account

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Company: BBVA FINANCIAL CORPORATION

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 3397904

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Subissue: Company closed your account

Company: BBVA FINANCIAL CORPORATION

Complaint: This is in reference to previously filed complaint XXXX. This issue has not been resolved by the bank as we are questioning the legitimacy of the operational practices involving potential violation of The Right to Financial Privacy Act and the rights for dual account owners. The company failed to communicate to both owners of the account properly. The company stated a county court order served as a reason for closing the account without notification. A county order does not overwrite the federal rules and regulations for financial institutions in the United States. In addition, the bank failed to conduct proper due diligence and protect the consumers ' rights from false allegations and injustice. As such, the bank acted in bad faith and the compensation for damages is due.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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