Woodforest National Bank

Very poor customer service; poorly trained and non-responsive; money taken out of my account by theft and WFNB has not responded to police report of alleged fraud report. Unbelievable poor bank. Too many DEIs working in The Woodlands

Worst bank that I have every dealt with. I have been with this bank for years. Rude employees. One excuse after another. I would advise anyone considering a bank, run away from this one.

This bank is HORRIBLE.<br />I have been transferring money to [-] app for family for years.<br />They denied a transfer, and I called to ask why. They start asking [-] where I get [-] money and if I have sent anyone that I [-] not know money.<br />I told them no, that I help [-] family and no one [-].<br />[-] ding dong that took [-] call listed as fraud and a romance scam. I argued with them, and told them that I only send to family.<br />They blocked [-] card, and closed [-] account.I am ticked because [-] person taking [-] call flat out lied about [-] saying it was a romance scam.

Worst bank EVER! I’ve just been [-] up on by customers service after being on hold for 29 minutes and 49 seconds, this does not shock [-] it is standard procedure in [-] experience. [-] fraud alert system does not work, [-] card has been shut down at minimum 8 times in [-] past 12 months and it always happens on a Friday leaving [-] stuck out until [-] following Monday. [-] customer service agents are less than helpful they just want to get you off [-] phone. [-] last encounter “today” happen like this, I did manage to get [-] caed turned back on so I could purchase a special fitting to get [-] [-] water back on in [-] house “yes I was without water all weekend AGAIN because of [-] fraud alert system they have in place. I asked to speak with a supervisor so I could find exactly [-] ,any times [-] card had been shut off in [-] last 12 mounths. Around [-] 18 minute hold time I was told [-] call back had been canceled? [-] is that when I was told I was beeping transfere to a supervisor so I continued to stay oh hole until I was [-] up on at just shy of a 30 minute hold. I am exhausted and I’m pulling [-] money and plan on telling as many people as I can reach [-] this bank treats its customers I [-] not stop until death!

After vover 20 years as a customer, I am fed up with Woodforest [-] Bank in [-] Woodlands, TX.<br />I have been ubable to pay bills online from [-] Woodforest [-] Bank checknig account sincebefore [-] 16, 2022.<br />[-] response from [-] bank has been platitudes, excuses and worthless promises. There is no sense of urgency from [-] bank to resolve [-] problem. [-] only option seems to be to close [-] account and move to a reliable bank.