Santander Bank, N.A. Corporate

Is no one going to repair [-] ATM at [-] Comer in San [-]? For [-] past month, it only offers to check balance or change pin. I can't make withdrawals, therefore, you're losing fee money on top of [-] inconvenience it's causing [-].

It seems that this bank does not know what or [-] to close a personal [-]. I responded to a flyer I received in [-] [-] on 7/11/2022 and was approved for a $25,000.00 [-]. Completed [-] process all of [-] way to closing. [-] website [-] not pass [-] through to [-] closing site. It sends a "
We're Sorry [-] instead? I have received this email and [-] every day for [-] past 8 days and each time it does [-] same thing? I have called a dozen different numbers within this bank. All to no avail. I was talking to a Consumer department in Costa [-] tonight and she has never been to [-] U.S. so had no clue what I was referring. Calls to your [-] department are fruitless and yield no or very little results. [-] difficult can it be to put [-] in touch with [-] [-] processor? I have her name but cannot reach her due to some cloud of secracy displayed by everyone I have spoken to about this matter. I highly recommend avoiding doing [-] with this bank!

Pleasant and professional service from
teller RJ. Lopez and Customer Service Rep. J. Jimenez…However,
[-] managerial staff leave much to be desired. Progress isn’t progress when you frustrate customers and create [-] [-] to busy subordinate employees! Not smart banking practice. That’s not [-] a small bank can [-] [-] time customers.
Received a crank call from [-] alleged Santander agent today after having a challenging time to update some info at [-] Parkchester Branch! Called to speak with [-] [-] Branch manager regarding same as well as [-] assistant manger but both were too busy despite [-] fact that I [-] it was urgent. After almost 30 years—time to look for another bank

This bank in Duxbury, MA closed its doors at [-] onset of Covid without even calling its clients. They left a scrawled note on [-] bank's front [-] telling us to [-] to another branch in Plymouth which is [-] away. This really impacted [-] older people in [-] town who no longer drive. It was downright disrespectful and inconvenient. It didn't help that there was a [-] [-] at a Santander branch in [-], MA where [-] vehicle collided with [-] orange bollard and did damage to [-] bumper and wheel trim.

THERE WAS A CHECK FOR $8000 { Account # [-] } THAT WAS DEPOSITED ON 10/19 AND IT WAS SUPPOSED TO BE RETURNED BUT NO ONE CAN SEEM TO FIND OUT WHERE THAT CHECK IS OR WHERE [-] MONEY IS. PLEASE CALL [-] AT [-]

Worst bank ever

I am [-] representative payee for [-] developmentally disabled sister. We have been account holders for 19 years. Before that [-] dad was her representative payee and that account was [-] for 20 years. I recently received a letter stating that [-] account was being closed for no reason. Since [-] reason cannot be stated I can only assume that it is because we are women over [-] age of 55 and disabled. Therefore, I [-] be making a complaint to [-] OCC. You get no [-], your policy is discrimintory and while I [-] happily bank elsewhere, I fully intend to tell everyone I know not to use Santander.

HORRIBLE! A poorly run bank with often rude employees, that screws up endlessly.

Very incompetent mailed a 15,000 check for pay off and they lost it in certified overnight. they [-] it [-] be laying around on someone's desk, "just write another one." as i have been waiting since October 15 and need [-] pay off letter so i can close this week. So Santander is [-] hold up, no one knows nothing.

Yesterday at your Oak Bluffs branch, after being a loyal customer since 1978, when your bank was formerly known as [-] MV [-], I was compelled owing to gross misuse of [-] Overdraft privilege, to pay nearly $800. in interest I was unaware of and made absolutely NO sense. I suggest it tmay well be a flagrant example of financial Elder Abuse. Kindly reply after reviewing [-] current checking account record. There was absolutely NO rational for monthly, without [-] realizing, it, abusing [-] trust and overdraft privilege. Thank you.

NOT A GOOD BANK. PAID OFF [-] YEARS AGO. STILL HAVE NOT RECEIVED TITLE TO [-] OR A STATEMENT SHOWING PAYOFF. LICENSE BRANCH HAS TITLE AND [-] NOT RELEASE, CAUSE THEY SAY IT STILL HAS A LIEN ON IT. I HAVE CALL 4 TIMES AND WAS PROMISED THAT [-] RELEASE WOULD BE MAILED TO [-]. [-] ORIGINAL ADDRESS WAS 7178 TUNNEL ROAD, UNIONVILLE, [-]. I NEED [-] RELEASE SEND TO [-] [-] ADDRESS, AT [-] BOX 282; [-] MARKET, [-] 47965 PLEASE [-] SO IMMEDIATELY.

Worst Customer Service Ever!!!
You never get a call back, no response from emails or messages on your account. All reps are outside US and can't help you. [-] [-] was transferred to them or I would never have used them.

[-] worse [-] company in [-] world ! They need to be closed down. Scammers, Liars and gouging money from their customers!

They [-] things and [-] not [-] them. Its like they are reading from a scrip. They speak broken English and it is very hard to understand them. They LIED to [-] on several occasions and now they say they cant forgive $190.91 balance of late fees on [-] account...I was told they would. BAD customer service

no way to reach corporate office they [-] out fake phone numbers not a good thing

This bank lost a customer of 30 years because of [-] handling of [-] problem with their executive office. Total insensitivity to [-] problem. Total arrogance on response. I wanted [-] [-] executive, not [-] arrogant clerk. Gave them 1 [-]. Couldn't figure out [-] to rate at [-]. This is one messed up organization.

I lost [-] debit card and was told 5 to 7 days. When I did not receive [-] card after 2 weeks I went to speak with [-] branch manager. [-] informed [-] they never ordered. [-] filed a complaint on [-] behalf and [-] FEDX a card that is unusable because of pin issues. Now I am waiting for another FEDX pin.. They are [-] worst!! almost 3 weeks with NO [-] TO [-] MONEY!!! Disgraceful and disrespectful customer service. I waited for over 45 minutes for [-] snippy manager to say she can only send a [-] pin!! I hate this bank. I have lots of money I [-] be taking out..

I lost [-] debit card and was told 5 to 7 days. When I did not receive [-] card after 2 weeks I went to speak with [-] branch manager. [-] informed [-] they never ordered. [-] filed a complaint on [-] behalf and [-] FEDX a card that is unusable because of pin issues. Now I am waiting for another FEDX pin.. They are [-] worst!! almost 3 weeks with NO [-] TO [-] MONEY!!! Disgraceful and disrespectful customer service. I waited for over 45 minutes for [-] snippy manager to say she can only send a [-] pin!! I hate this bank. I have lots of money I [-] be taking out..

[-] [-] ACCOUNT EXPERIENCED FRAUD WE INFORMED [-] BANK ABOUT IT THAT HAPPENED ON [-] 12TH AND 13TH WE WERE TOLD TO COME INTO [-] BRANCH CLOSE THAT ACCOUNT AND [-] A [-] ACCOUNT WHICH WE DID THAT WAS [-] 16TH. ITS NOW [-] 14TH, IN [-] 4 WEEKS SINCE OPENING [-] [-] ACCOUNT [-] FRAUD DEPARTMENT HAS FROZEN [-] ACCOUNT SEVERAL TIMES EVERY TIME IT WAS FROZEN I WOULD SPEND 2 TO 3 HOURS ON [-] PHONE TRYING TO GET SOMEONE TO HELP. TO ONLY HEAR " I [-]'T KNOW " , THEY WOULD THEN SEND [-] TO A BRANCH TO NO AVAIL I WOULD RECEIVE [-] SAME ANSWER "I [-]'T KNOW". SO IN [-] MEAN TIME WHILE CHECKS THAT HAVE BEEN SENT OUT TO PAY BILLS, MORTGAGE, EMPLOYEES, [-] PAYMENTS ON EQUIPMENT HAVE BEEN RETURNED BECAUSE ACCOUNT IS FROZEN, I HAVE ONLY RECEIVED [-] ANSWER I [-]'T KNOW. I COULD CONTINUE THIS STORY FOR ABOUT 10 MINUTES MORE BUT I [-] SHORTEN IT FOR YOU. AFTER HAVING FRAUD COMMITTED ON US AND REMEMBER WE ARE [-] VICTIMS IN THIS CASE. SANTANDER HAS TREATED US LIKE [-] CRIMINAL FOR [-] PAST 4 WEEKS, THEY HAVE COST US LOSS OF [-], LETS NOT FORGET THAT THEY HAVE ALSO MADE IT SO NO VENDORS [-] EXCEPT A CHECK FROM US WHICH HAS RUINED OUR CREDIBILITY. SO NOW LET [-] PUT [-] ICING ON THIS CAKE,
FRIDAY [-] 13TH AT AFTER SPENDING 4 HOURS AT 2 NOT 1 BUT BRANCHES BEING ASSURED THAT IT WAS ALL FIX I GET BACK TO [-] OFFICE MIND YOU 2 HOURS LATER TO FIND THAT [-] ACCOUNT HAS BEEN FROZEN ONCE AGAIN NOW IT 630PM I GET BACK ON [-] PHONE TO GET SOME HELP WHICH [-] SUPERVISOR [-] WAS DOING EVERYTHING [-] COULD TO HELP [-] ITS NOW 7 PM STILL BEING TOLD "I DONT KNOW WHY" THIS IS HAPPENING, THEN TOLD [-] TO [-] INTO A BRANCH AND [-] YOUR DEPOSITS MEAN WHILE [-] 9 YEAR OLD GRANDSON IS CALL ASKING WHY I HAVE NOT COME TO HIS BIRTHDAY PARTY YET. SO ON [-] 14TH AT 930 WE [-] TO [-] BANK TO [-] DEPOSITS ONLY TO BE TOLD THAT SANTANDER HAS CLOSED OUR ACCOUNT THEY NO LONGER [-] ACCEPT OUR [-]. SO BE VERY CAREFUL WHEN USING THIS BANK WE WERE [-] VICTIMS OF FRAUD BUT TREATED LIKE [-] CRIMINALS AND HAVE RUINED [-] 30 YEAR OLD SONS [-] THAT TOOK HIM 2 YEARS TO BUILD. I MIGHT NOT HAVE SUCH A PROBLEM IF THEY COULD HAVE GIVEN [-] [-] EXPLANATION OF WHY.

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[-], I setup a checking account from a bonus that was offered to [-], which I was told by [-] account person that as [-] as I have [-] automatic deposits , I [-] get a 400 bonus.  Never once was told that if I was a prior customer,  I'm not able to get this bonus.  And to be honest, why would I have done this if it wasn't for [-] bonus of which was [-] offer sent to [-].  I found out 3.5 months later, despite [-] [-] objectives and confirmed by a [-] 14th email, I [-] not get this bonus.  Why was this not told to [-] at [-] time of sign up, as this is [-] reason I was there.  Now because of this, once mine and [-] wides CD's expire, I [-] pull all money's out, and remove [-] direct deposit payments and close accounts.  So due to this 400, I [-] be removing over $22k, plus
prospect of future investments [-] never happen, just terrible service and support,l from [-] head office and [-] executive assigned to [-] issue.  This is truly unfair and unethical

WORST CUSTOMER TREATMENT AND WORKERS UNSURE OF THEIR JOBS

VERY BAD CUSTOMER SERVICE.... WORKERS LACKING KNOWLEDGE ...FEES CHARGED FOR EVERYTHING

This bank should be shut down. [-] sharks should be their name. These people predatory lenders and [-] artists. [-] government need to shut them completely down.

Convenient hours, friendly people, competitive products, and services. I've been banking with them for almost 60 years, [-] whole life!!

Santander is a horrible bank to deal with. Lot's of unnecessary [-] [-] and rude employees.