Atlantic Union Bank

The Bank on staples Mill Road isn't even worth one star. I had a lot of money in this bank which made VERY little interest. When I tried to close the account, they offered to up my interest. Too little, to late. I stated moving my money and tried again to close my account. They talked me into staying and told me they would not charge me a service charge....WRONG....every month there was the service charge. I took all the money out of my account, but they kept adding service charges to the account. In order to close the account, I had to pay all the service charges. I went to the bank to pay the service charges and close the account, but they could not say the account was closed until the next day and I was told they would send me an email stating the account was closed. They did not do that either. Needless to say, their service, if you can call it that is the worst. I can see why they have such low ratings. Do yourself a favor and find another bank.

Ever since the beginning of this February, I can no longer get email acknowledgements for mobile business banking deposits. I have spent countless hours on the phone with "Customer service." They have great difficulty understanding the problem - everyone tells me something different - I'm constantly put on hold... Again today, I was told the problem was fixed (3rd time at least), but the problem is not fixed. Still no email acknowledgements of deposits made. It used to work fine, now it doesn't and they can't fix it. Sad.

I have been with this bank way back when it was stellar one [-] ladies at [-] branch in vinton [-] are [-] best, I have always been [-] with [-] banking experience.

0 [-] [-] mount va. branch who treated this customer as though i was criminal, implied i was money laundering, fraud, plus tramatized [-] with implying irs was investigating [-]. what bank after 7 yrs. service suddenly becomes this cruel empire with all [-] dictators and bank directors who come into [-] branch with this [-] and questions [-] transactions of a cashiers check, and put it on hold for 10 days. [-] purpose of a cashiers check is so there want be a problem at [-] bank. instead i had to endure bad customer service, who had to call and verify a cashiers check. i am 72 yrs. of age, and basically they were accusing [-] of illegal activity. i was buying [-] rv, sold [-] rv and suddenly i am criminal. i had deposited checks before from out of town, when sold [-] home, no one questioned that transaction. then you get these [-] employees coming into this small town branch to look for anything to create [-] for [-] working, retired elderly people here. i [-]'t know what is wrong with your [-] bank director there but for her to call [-] and threaten [-] with [-] government [-] be investigating [-] is so wrong!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!what bank who prides themselves on good customer service does that to a customer ???????????????????????? and to ask [-] what i did before i retired is none of anyone [-]. what reference is that to [-] checking account with your bank unless you want to get into being a dictator of customers. [-] at this branch knew i was purchasing [-] rv and sold rv. What happened to communicating and listening to customer and tellers who knew [-], instead of threatening, assuming i was a criminial and ltraumatizing [-] so bad i could not talk. i want someone to look into this matter so that it [-] not happen to anyone [-] at this branch or any branch of your company. Who wants to endure this type of unforgiving madness is what i call it to put someone through. it. i did not deserve this type of treatment from tellers , and this so call [-] bank director, who was just horrible. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! you need to correct this type of harassment at this bank to clients who are not doing anything but trying to live their lives. so now your bank sends [-] people to harass all retired elderly peoplke who just want to retire to [-] rv. now we all know what kind of bank you are running!!!! bank that wants to ruin all elderly peoples lives!!!!!! and not care about [-] consequences of your banks actions. i was closing out [-] account last month but covid hit [-] family and couldnt but on sept 22 i [-] be cdlosing [-] account and going to a bank who cares aABOUT THEIR CUSTOMERS. ATLANTRIC DOES NOT CARE WHEN YOU CALL A BANK TO VERIFY A CASHIUERS CHECK KNOWING THAT IT WAS PAID BY [-] BY A LEGITIMATE CREDIT UNION CUSTOMER WITH NAME AND PURPOSE OF [-] TRANSACTION!!!!! RV CAMPER. CANT BUY OR SELL CAMPERS OR ANYTHING UNLESS BANK HAS TO BE IN ON EVERYTHING I BUY OR SELL. WHEN DID BANK START TELLING CUSTOMERS WHAT THEY CAN AND CAN NOT [-] WITH THEIR [-] MONEY, OR [-] MONEY??????????? YOU ARE HORRIBLE TO PUT [-] THROUGH THIS HORENDOUS ORDEAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! [-] BAKER I [-] BE TELLING EVERYONE NOT TO [-] [-] WITH YOUR BANK . YOU ARE NOT CUSTOMER FRIENDLY. WHAT HAPPENED TO TRUSTING [-] CUSTOMERS WHO HAVE BEEN THERE 7 YRS. NEVER MISSED A [-] PAYMENT . NEVER OVERDRAWN. WHY IS IT ALWAYS [-] HONEST, WORKING [-] PEOPLE WHO GET ABUSED. !!!!! YES THIS IS ABUSE AS HIGH AS YOU CAN GET !!!!!!!!! YOU ALL GET A BIG FAT [-] [-], IF I COULD PUT IT ON THIS REVIEW 000000000 [-]

I would like someone from [-] Headquarters to listen to a complaint l have concerning [-] Colonial Heights Branch