Citizens Bank, National Association Corporate

Complaint ID: 7799247

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Company: CITIZENS FINANCIAL GROUP, INC.

Complaint: XX/XX/XXXX {$700.00} was taken out of my account and I cant get an Answer since XX/XX/XXXX spent Many hours on the phone with no answers from customer service

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7795798

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Subissue: Can't close your account

Company: CITIZENS FINANCIAL GROUP, INC.

Complaint: I have, since early XX/XX/2023, asked Citizens Bank to terminate my bank account. I drew down the funds in the account to a XXXX balance, and requested that the account be closed. On two separate occasions, the bank has reopened the account due to an erroneous charge being made on the account. In both instances, I was charged an overdraft fee and a low balance fee. After multiple hours waiting after each instance, those fees were waived. I had to bring the balances back to XXXX, and request the account be closed for good. I asked them to waive the 60 day period, and they have refused. I asked them to backdate my account closure to the initial date requested to expedite the process of terminating the account, and they have refused. I have had to call them in the middle of the night during my honeymoon to get these charges waived, as they compound after five days. I have spent approximately XXXX hours on the phone and via their online chat feature attempting to close my account. As their hours of operation of their customer service line do not extend beyond or outside of normative business hours, this constitutes a meaningful loss of time at work for me, in addition to the significant frustration caused.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7793575

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Banking errors

Company: CITIZENS FINANCIAL GROUP, INC.

Complaint: Hi Sir or Madam, I opened a business checking in-office with Citizens Bank . When I opened the account on XX/XX/2023, I showed the banker the promotional details that I attached below as I could not open the account online. The banker told me that the promotion was valid and would open my account in-office with the promotion attached. However, I still have not received the bonus despite depositing the {$5000.00} within the timeframe given.

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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