JPMorgan Chase Bank, National Association Corporate

Complaint ID: 7334773

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Company: JPMORGAN CHASE & CO.

Complaint: Hi! On Saturday XX/XX/XXXX I want to my branch in XXXX tx to deposit XXXX the atm took ALL the money but I still missing XXXX dollars. I told the lady in the bank and she told me to call. I called at the exact the same moment and did my claim. The guy in the phone made the claim for XXXX which is wrong. Cause I see some money in my count but Im missing XXXX. I already made XXXX phone complaints and both were denied. Im overseas now so I can not go in person again. The last time I called the customer service representative gang on me. I looked online and this same issue happened to many people before. The deposit was inside the bank in business hours. Im honestly can not understand how the case refused to give my money back. FYI I have my accounts and credit cards for them for years. My credit score is XXXX. The bank should have cameras that should the ATM returned bills to me twice and I put everything inside again. When the day finishes it must be XXXX dollars extra that they are mine. Please help me with these cause I really need the money. I tried exposing them un XXXX too but since I dont have many followers it didnt work.

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7334668

Product: Payday loan, title loan, or personal loan

Sub-Product: Installment loan

Issue: Problem with the payoff process at the end of the loan

Subissue:

Company: JPMORGAN CHASE & CO.

Complaint: I have a credit card with chase. Chase put out an offer/advertisement to borrow against your credit card at more than 50 % lower than the rate on credit card. This was very attractive so I took it to take advantage of the lower rate. It turns out that this was not actually a good deal as this can mislead many vulnerable consumers who are looking to lower there rate hence lower their aggregate expenses, get more into financial trouble waters. As soon as I realized this, I called chase back to express my concern and requested the loan be cancelled. Chase representative told me they can not reverse the loan since it has been submitted. I was advised that the only thing I can do is to pay the money back once it is cleared, so agreed. As soon as the money get cleared I pay back the entire money. To my surprised when I view my statement I discovered the minimum was based on the loan already paid off. Now they are charging me interest on the loan paid off and balance on the credit card. When I called them again, the representative told me I still have some balance on the loan.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7334619

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems

Subissue: Other problem

Company: JPMORGAN CHASE & CO.

Complaint: Chase Bank was notified via document upload and through registered mail delivered today to their registered agent in the state of Florida that they have 30 days to refund my money pertaining to dispute XXXX. If I'm not refunded in 30 days, small claims court and/or arbitration will be initiated. A purchase was made with my Chase credit card, and Chase denied my dispute despite never, and to this date, having received anything from the merchant, and the merchant confirming order was not fulfilled and them being unable to issue refund. This noticed is being sent to Chase as further evidence to be used in court that they were properly served and notified. And hopefully government employees monitoring bank compliance can read this and realize Chase bank is not investigating disputes correctly and shifting the responsibility to customers. This issue was also reported to the Federal Trade Commission. Furthermore, a notice was sent to Chase requesting all internal information and communication pertaining my dispute to be used in court. To any government employee monitoring this, Chase 's Executive Office doesn't do anything. They send a copy and paste answer and never address the concerns.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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