JPMorgan Chase Bank, National Association Corporate

Complaint ID: 7321176

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Company: JPMORGAN CHASE & CO.

Complaint: Chase marriot bonvoy card have been advised immediately, regarding scam made and charged to my credit card in the amount of {$200.00}. We need to register with XXXX XXXX XXXX XXXX and provide proof of registration. We submitted thru internet all informations required. At the end, we did not get the required proof, however my credit card was charged {$200.00} ( {$100.00} each my wife and I ). This happened last XX/XX/2022. After so many exchanges of communications, the company said their investigation found the billing to be valid. I disagree with their investigation for the following reason : We can't contact the vendor, no contact info. The transaction was done thru internet. Invalid charged because the product purchased was not delivered. The invalid charge was reported immediately to Chase. In view thereof, I canceled the card and did not pay the balance of {$200.00}. As a result, my credit rating was reduced from XXXX to XXXX as of this month. Please help. I can't support scammers. Thank you XXXX

Company Response: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7321070

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Company: JPMORGAN CHASE & CO.

Complaint: To : CFPB I am writing to bring to your attention a concerning matter regarding an ATM fraud claim that I recently submitted to Chase XXXX XXXX XXXX. On XX/XX/23, I reported a fraudulent transaction that occurred at the Chase ATM located in close proximity to the branch. Someone fraudulently took out {$4000.00} from my checking account. Despite my prompt reporting, I was informed that my claim was denied due to the proximity of the ATM to the branch. However, I would like to highlight that the investigation conducted by Chase did not include a review of the video footage, which I believe is crucial evidence in determining the validity of my claim. I also have video footage of my wife through our doorbell camera as these transactions were happening. ( My wife had her card with her at all times and did not loose it ) Chase insist that the pin and chip was used so it was denied. I understand the importance of thorough investigations to ensure the accuracy of claims, and I am deeply concerned that my case was not given the appropriate attention it deserves. Fraudulent activities can be distressing for any customer, and as a loyal account holder with Chase, I am reaching out to request your assistance in reevaluating my claim and conducting a comprehensive investigation, including a review of the surveillance footage. I firmly believe that with a proper review of the video footage and a careful assessment of the transaction details, the veracity of my claim will become evident. I have been a faithful customer of Chase for many years, and I am hopeful that my concerns will be addressed promptly and fairly. I kindly request you to initiate a reconsideration of my claim and conduct a thorough investigation into the fraudulent activity that I reported. Your assistance in this matter would be greatly appreciated as I seek to resolve this issue as quickly as possible. Thank you for your attention to this urgent matter.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 7320876

Product: Checking or savings account

Sub-Product: CD (Certificate of Deposit)

Issue: Managing an account

Subissue: Deposits or withdrawals

Company: JPMORGAN CHASE & CO.

Complaint: purchased chase bank cd for XXXX dollars on XX/XX/XXXX XXXX interest was to be dispersed quarterly. a checkfor XXXX dollars was supposed to be sent. it wasnt. Branch manager can not give me a reason or a date when this will. I was told that it wasas sent XX/XX/XXXX but he can not confirm.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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