PNC Bank, National Association Corporate

Complaint ID: 5223974

Product: Mortgage

Sub-Product: Home equity loan or line of credit (HELOC)

Issue: Trouble during payment process

Subissue:

Company: PNC Bank N.A.

Complaint: My husband took out of a $ 50k second mortgage despite the fact that his credit did not support it, the bank allowed it since it was against our home. We had recently purchased our home and had a $ 300k mortgage and a {$50000.00} personal loan to the seller of the home. ( our home was appraised at {$380000.00} ) Despite my husband having no credit and being late on payments for the first and second mortgage,13 months later he went back to the bank and was allowed an additional $ 100k HELOC to start a business ( he went in and requested another $ 50k- $ 75k-they encouraged him to ask for $ 100k ) At that point we owed more than our home was worth. The interest rate on the second mortgage was 50 % of the total borrowed, he borrowed {$50000.00} and total interest due was more than an additional {$25000.00}. The interest rate on the HELOC fluctuated continuing to increase monthly and it cost him a minimum of {$100.00} in fees each time he withdrew funds. Each amount was calculated at a different adjustable rate that just kept increasing, it was impossible to track. At that time we did not know about opioid addiction and how taking percocet regularly could affect your decision making. Once he no longer took Percocet and reality sunk in we tried calling the bank immediately and explaining... no one would take our calls or call us back. No surprise we wound up in bankruptcy, before the hearing a PNC representative showed us how we basically paid off the first mortgage ( we paid back more than $ 50k if you exclude interest ) so if we signed a reaffirmation agreement on the HELOC they would dissolve the second mortgage leaving us with an affordable payment. We signed the reaffirmation agreement but our attorney ( who has since died of a XXXX XXXX ) filed it one day late, unbeknownst to me, I set up an EFT through PNC paying them the new amount the PNC representative told me the heloc payment was. As time went on I noticed every few months ( not on any routine day of the month ) PNC would debit my account for an additional {$270.00} to get our payment up to what they " now '' said was due monthly. These debits continued randomly... In XXXX I found out I had XXXX XXXX XXXX- this is after having a XXXX XXXX XXXXn XXXX, I received a gloomy prognosis and was set on resolving this so my kids and husband at least had our home. After going over everything with a PNC representative, On XX/XX/XXXX PNC debited our bank account for {$1700.00}. That was all the money we had in the account 7 days before XXXX. As I continued to fight, calling and calling - during XXXX after finding I had equity in my home, PNC stopped my EFT withdrawals and threw me into foreclosure. I tried sending a check and they returned it. PNC decided they wanted my house and made the entire loan due at once. The foreclosure proceedings were dropped prior to covid because they tried filing saying I hadn't been paying my HELOC the proper payment for years, because they misposted the debits from my account. After sending proof and dates it was quiet but now COVID is over and now PNC is foreclosing on me again ... they don't hold my main mortgage and I am up to date on that. Besides predatory lending, the harrassing phone calls at home and work even though the amounts were taken out of my account... this month while searching for a new position I was turned down because our home was in pre-foreclosure. How humiliating ... this is all just so wrong and so unfair. My husband served during XXXX XXXX as a XXXX, I survived XXXX twice but this is pushing me over the edge. To top it off, we found out that during the bankruptcy when the PNC employee, XXXX, said that we would no longer owe the second mortgage we found out that PNC wrote it off and put a lien against our home for it, not before adding back interest, penalties and fees. I was able to show the local branch manager how PNC gives phoney call back numbers. I met with him and replayed two messages to which he dialed and followed up confirming I was correct. He called his supervisor who didn't pick up the phone or return his call that day. ( this is a culture within PNC ). They abused us and caused more emotional trauma and at the end of the day I will have to try to pay them because now they are going to take our home.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 5222986

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Subissue: Funds not received from closed account

Company: PNC Bank N.A.

Complaint: In correspondence to complaint number XXXX My sincerest apologies for making another complaint in regards to the same situation. But I received correspondence from PNC. It's very telling of the situation I'm in. Again, I was suppose to receive a check from the remainder of my balance that was closed. Well I received a account summary with the wrong account number. It shows the deceptive nature PNC displays to consumers who they believe are unaware. I believe this stems from my conversation with XXXX XXXX and maybe this was done by her behest or it's a part of PNC underhanded policies. But I have two uploads. One of a checking summary with the account number XXXX ( it's typed XXXX ). And another with the last XXXX of my checking summary. Also I never got written statements, everything was paperless.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 5222818

Product: Mortgage

Sub-Product: FHA mortgage

Issue: Applying for a mortgage or refinancing an existing mortgage

Subissue:

Company: PNC Bank N.A.

Complaint: I am in the process of trying to acquire a mortgage loan. I contacted PNC Bank to consider getting my loan through them with me having a bank account with PNC as a long term customer. I spoke to a Mortgage rep name XXXX XXXX on XX/XX/2022. I told him what my interests were and he asked me to go onto the PNC website and submit documents. I did immediately and reached a snag in his enrolment online system where it would not allow me to move any further. I tried reaching out to XXXX for 2 days via text and calls. He responded XXXX days later. He finally sent me a link and asked me to log back in and try again. I did and after speaking with XXXX only twice I did not get a good working relationship feeling from him that says he would work hard to get my loan done. I called XXXX XXXX on XX/XX/XXXX and told him that I did not want to continue working with him and that he should cease and dismiss all actions related to working with my account because I have decided to work with someone else. XXXX XXXX was came off disturbed asking why did I want to discontinue our working relationship and I explained that I decided to work with someone else who offers a little more optimism and enthusiasm with my loan application. XXXX XXXX went onto start explaining how he didn't see where it would matter because he did not see where anyone could get the loan approved. To the contrary, there is a mortgage company who can get the loan done and all they were waiting on was a letter from my university to close. I hung up on XXXX XXXX and in return he submitted a slew of derogatory comments to my credit reporting agency stating, " my loans were being denied by PNC '' for a multitude of reasons. The unethical, unprofessional, and fraudulent actions by XXXX XXXX where all based on misleading reasons for reporting from the beginning. If there were to be any report filed, Mr. XXXX XXXX should have filed that, " the loan application was canceled by the consumer. '' However, in his unprofessional abuse of power, Mr. XXXX XXXX took it upon himself to conclude, out of anger, that he would directly lie to prevent me from doing as I stated and go work with a different lender. Mr. XXXX XXXX violated my consumer right to not work with him and abused his power to destroy my chances of getting a loan with someone else. I have a closing date coming up in approximately 5 days and XXXX XXXX, because I chose not to work with him has caused my loan to beheld up and possibly lose my loan. I do plan to follow this complaint up with an attorney and HUD as well. I do not suggest anyone do business with PNC Bank considering this is the type of abuse of power and unprofessionalism you are subjected to have to encounter.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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