Fifth Third Bank, National Association Corporate

Complaint ID: 6021204

Product: Vehicle loan or lease

Sub-Product: Loan

Issue: Managing the loan or lease

Subissue: Billing problem

Company: FIFTH THIRD FINANCIAL CORPORATION

Complaint: *On XX/XX/XXXX during a chat with Fifth Third Bank, I requested loan history since statements were not available online. We noticed that the amount due was now showing {$730.00} which was more than the previous amount of {$660.00} that we usually paid as well as an additional principal payment of {$35.00} bringing the monthly payment to {$700.00}. We were told that was because the monthly payment was always {$730.00}. Allegedly fifth third claims a XXXX requested the account be adjusted which their website shows happened on XX/XX/XXXX & a letter received says the request came on XX/XX/XXXX. ( Per a supervisor on XX/XX/XXXX who confirmed these calls were recorded but whose name was not gotten due to be hung up on, claims that this alleged requests moved our fund from the principles to past payments that were already made on time? ) *On XX/XX/XXXX we went to the website to try to pay {$660.00}, knowing we had only selected Regular payment {$660.00} via their website then we entered {$35.00} by doing our own calculations to add to the principle, we discovered it would not allow you to pay less than what is shows the regular payment is. Thus proving that their website must have in fact showed at one time {$660.00}. We were told we must be mistaken. For good measure, we went back on XX/XX/XXXX & the website now showed {$710.00} Regular Monthly Payment- I requested loan history via phone that I never received and I was told that there were no notes on our account from my previous contact on the 6th. That the account was short by {$83.00}. I asked for clarification because that math was not adding up. I was directed to the loan history which would take 3 business days and could only be faxed or mailed XXXX - Letter received stating a request was made on XX/XX/XXXX ( see above ) * On XX/XX/XXXX I called again to request loan history, I was told again that no notes were on the account and that they were not sure why we received a letter. XXXX states extra principle payments go to principle but also are applied to next months payment knocking it down, not knocking down the end of the loan. I ask for transfer, Transferred to XXXX ( employee ID XXXX confirmed recorded calls ) repeated that loan history takes 3 business days. Stated principle payments only go to principle not lower the next months due. XX/XX/XXXX - Received loan history documents. Now show Loan payments, Curtailments, & Micr payments. I called. & XXXX who refused an employee ID also refused to explain what the difference in this payments were. After asking for a supervisor 3 or 4 times, finally transferred me to the Lady who seemed helpful at first before she ended the call when I inquired about who authorized our account to have adjustments made & I made it clear that I had screenshots of conversations. Then began a 2 hour long calling & chat session or trying to get anyone on the phone to request the legal departments contact information which they are outright refusing to give me. When XXXX cal customer service & enter our account number, we are placed on a brief hold before being hung up on. I have multiple recordings of this. Unfortunately, It has taken this month of horror to do a simple XXXX search of this terrible bank & their practices to see that it is not just us, there are THOUSANDS they are doing the very same to. I would be shocked to find out more havent filed against them. I will be writing on every forum encouraging those who dont know where to file with Consumer Finance and their Attorney General of their state because this is wrong & should not be tolerated! XXXX XXXX XXXX XXXX XXXX XXXX

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 6014944

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Company: FIFTH THIRD FINANCIAL CORPORATION

Complaint: My cc was compromised on XX/XX/XXXX while traveling from Florida to Georgia. I was notified by 5th 3rd Bank by e-mail and text saying that my card had suspicious activity and I immediately called the fraud department to inform them the charges were not mine. I had two charges one being {$120.00} & the other for {$100.00} on XX/XX/XXXX. I was issued a case # thru the fraud department at 5th 3rd Bank and called several times thru the process of completing the removal of fraud charges, to include late fees and interest on my cc. I was issued a new card via expedited services from the bank and got charged {$30.00}. I have never used either of the cards from that point of the fraudulent charges. A case was opened on XX/XX/XXXX for the 2 disputed charges. I called again to just check the status as the FRAUDULENT charges were still showing on my old card. I paid my last payment in full in XXXX minus the two charges in the amount of {$220.00} and fees charged for the card with the outstanding balance still attached. I was reassured by the fraud department that I WOULD NOT BE RESPONSIBLE for all the extra late fees monthly as well as the interest charged. The policy at 5th 3rd is a 90 day window to complete the case which was finally rectified in my favor on XX/XX/XXXX and to date the charges are sitting on my replacement card with late fee and interest charges. I called the fraud department and spoke to a supervisor, XXXX who said she would have to check into this again. She left me a voicemail on XX/XX/XXXX telling me I still had an outstanding balance left on my last statement that had the fraud charges which I did not include in the full payment and are showing outstanding on my replacement card. I also went thru my XXXX statement online and have ZERO CREDITS FOR THE FRAUD CHARGES. I had told 5th 3rd Bank all along that I would not include the full payment as I was not paying the fraud charges. Nowhere on my day to day statement do I show a credit for the charges of {$100.00} & {$120.00} to include a {$40.00} late fee, and interest fee. I have not charged one thing on either card since the fraud happened on XX/XX/XXXX. This could be any easy fix as the amount of FRAUD IS the only thing left on my replacement CC. I have tried to tell them this and they seem to be trying to pull a fast one as if they can not see the fraud disputed amount is on my new cc issued and show it was not paid in full on my last statement. I am now referring my complaint to you all for help in resolving the issue as the amount of time spent on the phone holding is not working due to my work schedule. Thank you.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 6014701

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem accessing account

Company: FIFTH THIRD FINANCIAL CORPORATION

Complaint: On or about XX/XX/2022, I changed my phone number on my online banking account. The next day I was locked out of the account. I went into the local branch office and was told that I would not be allowed to access my account for XXXX days. They refuse to reset the account and claim it was standard procedure. They offered no legal basis for not allowing me access to my account.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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