Fifth Third Bank, National Association has 1,089 banking locations. Their corporate headquarters address is listed as: 38 Fountain Square Plz in Cincinnati Ohio.
This corporate page for Fifth Third Bank, National Association includes ratings, a link to bring you to all Fifth Third Bank, National Association locations in Columbus and all other branches, reviews, corporate details, directions, office hours, their phone number, online banking website, and branch locations.
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Fifth Third Bank, National Association Headquarters Phone Number:
(513) 579-5203
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Fifth Third Bank, National Association Location Area Map
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
Closed
Sunday
Closed
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
38 Fountain Square Plz
Cincinnati, Ohio 45202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.53.com
Bank Class:
Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC).
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
FIFTH THIRD BCORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$174,199,000,000
Deposits Held Domestically:
$174,031,000,000
Equity Capital:
$18,685,000,000
Net Income:
$2,060,000,000
FDIC Supervisory Region:
Chicago
Federal Reserve District:
Washington
FDIC Field Office:
Columbus
The following is a directory of all branch offices for Fifth Third Bank, National Association. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Fifth Third Bank, National Association Complaints:
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Complaint ID: 5736203
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Subissue: Other problem
Company: FIFTH THIRD FINANCIAL CORPORATION
Complaint: I filed my original complaint in XX/XX/XXXX. The complaint was a 2 part, and within that 2 part complaint, 1 was resolved. The other Fifth Third states they resolved, but I do not agree with the final resolution.
I applied online XX/XX/XXXX for a hardship program that would allow me to lower my monthly payment and interest rate. This resulted in being approved for a XXXX XXXX monthly payment. For my last complaint I was advised that when I entered the hardship assistance program my account was past due {$40.00}, which identified as a LATE FEE. Nowhere during my application process was I told I had a late fee. However, when I called later after I identified that Fifth Third reported me delinquent for XXXX, XXXX, XXXX and XXXX, that if I had applied through customer service, they would have told me by phone that I had a late fee, but that option is not given through the online application process.
According to my previous complaint, Fifth Third states there was a payment offer screen displayed during the application process. I do not recall this payment screen ( as I would have made the {$40.00} late payment ) and Fifth Third can not provide me a copy of the disclosure/agreement that I agreed to online. I have and in my previous complaint, stated that I have asked Fifth Third, now 10 times for a copy of this agreement, and still have yet to be given a copy. It is their word against mine. I have even tried to go back in to apply for another hardship program, but the website states " To discuss your account, please call us at XXXX to talk about your financial situation and explore options. '' Meaning- I can not show that there was or was not a payment screen that populated during the application process. To me, with my original complaint caused the online application to be looked at and it was fixed.
I have been a XXXX holder with Fifth Third since XXXX when I was an XXXX, and in the past, haven't had any issues with reporting ( minus one issue in XXXX? ). I have always paid my balance due, and even included late fees when assessed. I wouldn't let this go delinquent knowing if I had a late fee to pay.
I believe that the online application process was falsely advertised and caused me financial harm in the process.
I want to be given a copy of the agreement that I applied for online. I am required to be given one if I ask. I have not received any agreement to this application/program and even was not given a copy at the time of application.
When I spoke with the last individual who handled my complaint, she said she couldn't give me a copy, but it was an image given to her of the " pop up screen. '' I was given a copy of " Important Information Regarding Your Account Payment '' and within this document, it does NOT state anything regarding " If your account is past due, hardship assistance will not change that. '' I dispute this whole thing.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 5733729
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Problem making or receiving payments
Company: FIFTH THIRD FINANCIAL CORPORATION
Complaint: I notified 5th/3rd bank that checks written in XXXX had not posted and I feared they were involved in washed check fraud on checks stolen out of USPS mailboxes XXXX I was advised by a 5th/3rd employee to place a " lost check '' STOP PAYMENT on the checks and this would stop them from being processed by the bank. The hold was placed on XX/XX/2022.
On XX/XX/2022, I checked my account and {$17000.00} was missing. A check had indeed been washed and 5th/3rd paid over the stop payment. The washed check was dated and negotiated on XX/XX/XXXX. I notified 5th/3rd at XXXX XXXX on XX/XX/XXXX of the fraud but was informed it was too late to take action because XXXX XXXX XXXXXXXX had paid out cash on the check.
5th/3rd has refused to accept any responsibility for paying over the stop payment. There is a fraud claim between 5th/3rd and XXXX. The only information I have received is that it will take 30 to 180 days to process. Why are these mega-banks allowed to deny their responsibility for allowing the fraud while the customer who tried to stop the fraud is penalized and not even able to check progress on the claim?
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 5733038
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Company: FIFTH THIRD FINANCIAL CORPORATION
Complaint: On XXXX XXXX, XXXX, my checking account was defrauded to the amount of {$1000.00} by a party utilizing XXXX. This transaction was never authorized by me. 5/3 Bank insists that I did authorize it and refuses to replace the funds. I have filed a police report, a claims report with XXXX XXXX, the Federal Trade Commission & attempted to receive phone records from XXXX to prove my position. However, XXXX will not release said information without a court order.
To complicate matters for me, when this occurred, 5/3 bank had never informed me of a feature which they offer customers which signals me immediately when any substantial transaction is made against my account. I learned of this feature accidentally in a conversation with one of their banking officers ( but not the one who originally handled my complaint ).
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 125 reviews.
6672-Fifth Third Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Fifth Third Bank, National Association has been known by over the years:
In 1975 their name became: The Miami Citizens National Bank & Trust Company.
In 1987 their name became: Citizens Heritage Bank, National Association.
In 1989 their name became: The Fifth Third Bank of Miami Valley, National Association.
In 1991 their name became: The Fifth Third Bank of Western Ohio, National Association.
In 1997 their name became: Fifth Third Bank of Western Ohio.
In 2001 their name became: Fifth Third Bank.
In 2021 their name became: Fifth Third Bank, National Association.
The following addresses are where Fifth Third Bank, National Association has had their headquarters:
Moved From: 401-03 NORTH MAIN STREET to 123 Market Street, Piqua, OH 45356.
Moved From: 123 MARKET STREET to One South Main Street, Dayton, OH 45402.
Moved From: ONE SOUTH MAIN STREET to 110 North Main Street, Dayton, OH 45402.
Moved From: ONE SOUTH MAIN STREET to 38 Fountain Square Plz, Cincinnati, OH 45202.
The following shows transitions that are what have ultimately result in Fifth Third Bank, National Association becoming what it is today, for better or worse.
Heritage National Bank and Trust Company (1988)
The Citizens State Bank of Greenville, Ohio (1989)
The Fifth Third Bank of Western Ohio, National Association (1991)
First Lima National Bank of Lima, Ohio (1992)
Citizens Federal Bank, F.S.B., a Federal Savings Bank (1998)
The Fifth Third Bank (2001)
Fifth Third Bank, Northwestern Ohio, National Association (2001)
The Fifth Third Bank of Columbus (2001)
Fifth Third Bank, Ohio Valley (2001)
Capital Bank National Association (2001)
Fifth Third Bank (2009)
Fifth Third Bank, National Association (2009)
MB Financial Bank, National Association (2019)