UMB Bank, National Association

I want to talk to the President of UMB.

I have been trying since 10am (eastern) to get ahold of a "real" person. It is 3pm now and someone finally answered the call, only to cut me off and put me on "hold" and never come back to the phone. What is going on over there?

I live in Robson Ranch and was received a promotion for 100 dollars. The deal was that it would be left for 3 months, and it would be an ending balance of 200 dollars. I have received already a service fee after explicitly asking the manager on duty in Denton, TX if there would be charges to this account. UMB has shown itself to be a less than satisfactory bank that will not work with you and I will no longer keep my money there. Thankfully I have learned this information while I only had a lower balance in the account. They have just lost a customer and hundreds of thousands over $8 dollars.