Truist Bank has 2,006 banking locations. Their corporate headquarters address is listed as: 214 N Tryon St in Charlotte North Carolina.
This corporate page for Truist Bank includes ratings, links to all Truist Bank branch profiles locations, reviews, corporate details, directions, their phone number, online banking website, and branch locations.
Truist Bank Corporate Headquarters Address:
Truist Bank
214 N Tryon St
Charlotte, North Carolina 28202
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Truist Bank Headquarters Phone Number:
(336) 733-2500
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Truist Bank Location Area Map
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
214 N Tryon St
Charlotte, North Carolina 28202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.truist.com
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
TRUIST FINANCIAL CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$411,700,000,000
Deposits Held Domestically:
$411,700,000,000
Equity Capital:
$61,609,000,000
Net Income:
$4,294,000,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Atlanta
FDIC Field Office:
Charlotte
The following is a directory of all branch offices for Truist Bank. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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View More Truist Bank Complaints:
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Complaint ID: 7845068
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Company: TRUIST FINANCIAL CORPORATION
Complaint: On XX/XX/XXXX, I deposited the amount of {$19000.00} into a new checking account with the bank called Truist, on XX/XX/2023. I received XXXX letters in the mail, saying that Truist closed my account for an unknown reason I was told XX/XX/2023 that I will get a cashiers check mailed to me and wait XXXX business days until XX/XX/2023 and I still have not received the check. I called the branch and no one is giving me an answer. I called the fraud department they keep saying that on my account, it says a check has to be mailed but theres no date. Another person said a check was mailed XX/XX/XXXX, but no check still. I went to the Truist branch and they just keep telling me to wait its been a month, I asked to speak to a supervisor or a manager, and no one will see me and I have not received a clear answer to where my money is.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8209952
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Subissue: Application denied
Company: TRUIST FINANCIAL CORPORATION
Complaint:
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 8100762
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Company: TRUIST FINANCIAL CORPORATION
Complaint: I am seeking assistance regarding an issue with Trust Bank concerning my Business Checking Account. Initially, upon opening the account online, Trust Bank did not provide essential account materials such as a welcome packet or a Deposit Agreement. Additionally, there was no option offered to order a debit card, nor was one sent automatically with the account opening.
Furthermore, Trust Bank advertised a policy of no Overdraft Fees, but this was misleading as it applied only to specific accounts, a detail not clarified in the promotions. The absence of initial account documentation left me uninformed about key aspects like transaction processing and posting times, which are crucial for managing the account effectively.
During the XXXXXXXX XXXX XXXX holiday, a transaction resulted in an Overdraft Fee being charged to my account. On XX/XX/2024, I contacted Trust Bank for clarification. The explanation provided by the representative was unsatisfactory, as it did not adequately address my questions about transaction statuses and processing policies. It seemed to be her interpretation rather than a clear representation of written policy.
XXXX XXXX XXXX XXXX XXXX XXXX, I face challenges in fully grasping verbal explanations. I requested a waiver of the overdraft fee, considering my unfamiliarity with the bank 's processes and the lack of written materials to reference. Unfortunately, my request was denied, and the representative was unable to provide a specific reason for this denial, offering only general contributing factors.
I am experiencing considerable frustration due to Truist Bank 's failure to send written information regarding my account via mail. This oversight has significantly impacted my ability to make informed decisions about managing my transactions. For instance, had I received the necessary documentation, I could have determined whether to use my business or personal account for specific expenses. Providing customers with the essential tools and information to manage their accounts effectively is a fundamental responsibility of a bank, and in this case, it feels like this responsibility has not been met. This situation could have been easily avoided if Truist had adhered to basic customer service practices and ensured that I, as a customer, was properly equipped with all relevant account information.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
View More Truist Bank Complaints:
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Average Customer Rating
3 out of 5 stars from 4 reviews.
9846-Truist Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
Reviewed on February 09 2024 by Lamar
Ruined [-] credit by reporting a late payment to [-] credit reporting agency’s. I’ve had [-] visa credit card with them for years and always paid promptly. Paid $1580.00 on 12/2/2023. Tried to pay again [-] first week of [-] and had trouble with [-] automated system, called to pay in February and they had turned it over to collections over $97.00 [-] payment. Paid [-] full balance of $1883 and change but [-] credit score is down over a hundred points because of [-] honest mistake. Very poor [-] practice to say [-] least. [-] wife spoke to customer service over [-] phone and [-] representative was rude and dismissive. [-] [-] would be to high of a score
Reviewed on March 03 2023 by Emerson B
Reviewed on May 11 2021 by Chuck h
Reviewed on February 25 2021 by Dashekia O
The following are other names Truist Bank has been known by over the years:
In 1975 their name became: Branch Banking and Trust Company.
In 2020 their name became: Truist Bank.
The following addresses are where Truist Bank has had their headquarters:
Moved From: MAIN STREET to 223 West Nash Street, Wilson, NC 27893.
Moved From: 223 WEST NASH STREET to 200 West Second Street, Winston-Salem, NC 27101.
Moved From: 200 W 2nd St to 214 N Tryon St, Charlotte, NC 28202.
The following shows transitions that are what have ultimately result in Truist Bank becoming what it is today, for better or worse.
Bank of Statesville (1972)
The Citizens Bank of Warrenton (1976)
The Bank of Matthews (1976)
Edgecombe Bank & Trust Company (1980)
Independence National Bank (1981)
City National Bank (1983)
Bank of Alamance (1984)
The Carolina Bank (1984)
BB&T Savings Bank of Durham, Inc. (1992)
BB&T Federal Savings Bank of Pitt County (1992)
BB&T Federal Savings Bank of High Point (1992)
Albemarle Savings and Loan Association (1992)
Gate City Federal Savings Bank (1992)
Peoples Federal Savings Bank of Thomasville (1992)
First Financial Savings Bank, Inc. (1993)
Security Federal Savings Bank (1993)
Carolina Savings Bank (1993)
Edenton Savings and Loan Association (1993)
Old Stone Bank of North Carolina, A FSB (1994)
Citizens Savings Bank, SSB, Inc. (1994)
Citizens Savings Bank, SSB (1994)
Mutual Savings Bank of Rockingham County, SSB (1994)
SNB Savings Bank, Inc., SSB (1995)
Southern National Bank of North Carolina (1995)
United Carolina Bank (1997)
Maryland Federal Bank (1998)
Franklin National Bank of Washington, D.C. (1999)
Commerce Bank Corporation (1999)
Carroll County Bank and Trust Company (2000)
Bank of Maryland (2000)
First Liberty Bank (2000)
Matewan Bank, FSB (2000)
The Matewan National Bank (2000)
Milton National Bank (2000)
First Citizens Bank (2000)
Bank Atlanta (2000)
Premier Bank (2000)
Farmers & Merchants Bank (2000)
First Citizens Bank (2000)
One Valley Bank, Inc. (2001)
One Valley Bank of Huntington (2001)
One Valley Bank - North, Inc. (2001)
One Valley Bank, National Association (2001)
One Valley Bank of Mercer County, Inc. (2001)
One Valley Bank - South, Inc. (2001)
One Valley Bank-East, National Association (2001)
FCNB Bank (2001)
First National Bank of Northwest Georgia (2001)
First Bulloch Bank & Trust Company (2001)
Hardwick Bank & Trust Company (2001)
First National Bank of Effingham (2001)
Wayne National Bank (2001)
Metter Banking Company (2001)
BankFirst (2001)
The First National Bank and Trust Company Athens, Tennessee (2001)
BankFirst Trust Company (2001)
Century South Bank of Central Georgia, National Association (2001)
Century South Bank of Fannin County, National Association (2001)
Century South Bank of Northeast Georgia, National Association (2001)
Century South Bank of the Coastal Region, National Association (2001)
Century South Bank of Dahlonega (2001)
Century South Bank of Alabama (2001)
Century South Bank of Danielsville (2001)
Century South Bank of the Carolinas (2001)
Century South Bank of Lavonia (2001)
Century South Bank of Ellijay (2001)
Century South Bank of Dawsonville (2001)
Century South Bank of Polk County (2001)
F & M Bank-West Virginia, Inc. (2002)
F&M Bank - Maryland, Inc. (2002)
Community First Bank (2002)
Area Bank (2002)
The Vine Street Trust Company (2002)
Area Trust Company (2002)
Bank of Louisville (2002)
First South Bank (2002)
Equitable Bank (2003)
Atlantic Bank (2003)
Farmers Bank of Maryland (2003)
Republic Bank (2004)
Main Street Bank (2006)
The Bank/First Citizens Bank (2006)
The Home Bank of Tennessee (2006)
The Home Bank (2006)
Branch Banking and Trust Company of Virginia (2007)
Branch Banking and Trust Company of South Carolina (2007)
Coastal Federal Bank (2007)
BankAtlantic (2012)
BB&T Financial, FSB (2013)
The Bank of Kentucky, Inc. (2015)
Susquehanna Bank (2015)
Susquehanna Trust & Investment Company (2015)
Semper Trust Company (2015)
National Penn Bank (2016)
SunTrust Bank (2019)