Truist Bank

Complaint ID: 3833987

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Deposits and withdrawals

Company: TRUIST FINANCIAL CORPORATION

Complaint:

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 3588815

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Subissue:

Company: TRUIST FINANCIAL CORPORATION

Complaint: I have a conventional mortgage on my home, and I have never missed a payment. I got this mortgage with a mortgage company that unfortunately sold the mortgage account to the SunTrust Bank, merged today with BB & T and with the new name of Truist. I am foreseeing financial hardship in the future because of the Covid-19 crisis, and would like to get to an arrangement with Trusit in case I need help in the next 2 to 3 months with my mortgage payments. Truist has zero customer service during this pandemic times. The only way to get help with mortgage issues is by calling the number XXXX-XXXX-XXXX, but the problem is that my domestic partner and me have been on hold for up to 3 hours in several occasions and we have never been able to reach a representative. We turned to the community and all other clients of Truist are experiencing the same problem, some holding for up to 5 hours in a call without ever getting an answer. The few cases we know that got through after many hours, are extremely disappointed, since all Truist offers is a 90 days forbearance, in other words, people who chooses this option will not pay anything for 3 months, but will have to produce the mortgage payment of all 4 months on the fourth month or will face foreclosure. Is this even legal? Since calls don't get answered, I went to a branch risking being on the street, emailed their ''customer support '' address and even wrote to them on social media ( XXXX and XXXX ). I have never received an answer. Please help investigate what is going on with Truist.

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 3575177

Product: Mortgage

Sub-Product: Conventional home mortgage

Issue: Struggling to pay mortgage

Subissue:

Company: TRUIST FINANCIAL CORPORATION

Complaint: I have a mortgage with Suntrust Mortgage ... ... due to the recent bans on public gatherings, my business, a wedding photography business, will receive no income for 6 months. I have had to lay off employees and am struggling to pay all of our bills. Suntrust sent an email saying they are here for their clients. They touted donating millions of dollars to help with relief efforts through their social media page. When I called asking for a forbearance, here is their program : Skip 3 months of payments At the end of 3 months, you owe all of the money in a lump sum or they will start foreclosure proceedings report as a forbearance on your credit report THIS IS NOT IN LINE with the presidential directives for FHA mortgages, and despite this not being FHA, all other major companies are following suit. Suntrust is gouging their customers AND will use this as a tool to take their homes when this is all over.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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