Truist Bank has 2,006 banking locations. Their corporate headquarters address is listed as: 214 N Tryon St in Charlotte North Carolina.
This corporate page for Truist Bank includes ratings, links to all Truist Bank branch profiles locations, reviews, corporate details, directions, their phone number, online banking website, and branch locations.
Truist Bank Corporate Headquarters Address:
Truist Bank
214 N Tryon St
Charlotte, North Carolina 28202
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Truist Bank Headquarters Phone Number:
(336) 733-2500
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Truist Bank Location Area Map
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
214 N Tryon St
Charlotte, North Carolina 28202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.truist.com
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
TRUIST FINANCIAL CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$411,700,000,000
Deposits Held Domestically:
$411,700,000,000
Equity Capital:
$61,609,000,000
Net Income:
$4,294,000,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Atlanta
FDIC Field Office:
Charlotte
The following is a directory of all branch offices for Truist Bank. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
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Complaint ID: 7526177
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Subissue: Deposits and withdrawals
Company: TRUIST FINANCIAL CORPORATION
Complaint: Re : Failure of TRUIST to Handle Fraudulent Withdrawal Claim in a Timely and Effective Manner Dear Sir/Madam, I am writing to report a grievous lapse in how Truist handled a fraudulent withdrawal from my business checking account and to seek your intervention in this matter.
On XX/XX/2023, at approximately XXXXXXXX XXXX, I received a call on my cell phone from a number that came up as Truist ; the caller provided me with the last 4 digits of my credit card number and stated they suspected my card had been compromised and wanted me to verify several transactions. I confirmed the transactions werent valid and was told they would need to close that account and issue a new card, which is what I experienced when my card had been compromised previously. They then said they wanted to review my account to ensure I had fraud alerts set up and needed my user ID but, not my password, but the last 4 numbers of my EIN number to confirm I was who I said I was. They then told me I would receive a text with a one-time PIN that I would need to verify with them in order to complete the review. They confirmed that all appeared to be in order and would mail out a new credit card later that day. The call concluded at XXXX XXXX. After hanging up, I was troubled that they had asked for my User ID and the Last 4 digits of the EIN # as in prior conversations with Truist, I had not been asked for these details, so I attempted to log in to my business account but could not. Realizing I had been scammed, I called Truist, and when the automated prompts finally got me to a representative, they indicated that my user ID, password, and contact # had been changed so they could access my checking account and that {$9900.00} was being wire transferred out of my account. Note time is of the essence when reporting fraud, and the automated system delayed the reporting and enabled the funds to be transferred. They put me on hold to stop the transfer, and when they came back on the line, and proceeded to File a claim on my behalf. They told me I could expect to hear from Truist within 2 to 5 days. They helped me reset my account user ID, password, phone # and email. When I asked if there was anything else I needed to do to protect my account, they said, No changing the ID and password was sufficient. I was hoping they would take immediate action to rectify the situation. To my dismay, the bank 's response was both frustrating and inefficient.
The timeline of subsequent interactions with Truist employees is as follows : 1. At XXXX, The funds were transferred from my account to a XXXX XXXX Account in XXXX XXXX. This was when I was on the phone with Truist, and they said they would try to stop the transfer.
2. **First Follow-Up** : After waiting several weeks without any communication from Truist, I called and spoke with XXXX only to find out that while they had a record of my call, they had no record that a claim had been filed or processed, they took down the information again and gave me case # XXXX and again told me I should expect resolution within 2 to 5 days.
3. **Second Follow-Up** : On XX/XX/XXXXXXXX XXXX, having received no update, I was compelled to contact them again. Initially, I was told the case # was invalid, but eventually, they found the records and transferred me to a XXXX, XXXX. She asked if I had notified the FBI or Police of the incident when it happened, and I said no because no one had told me to do so ; she provided me with the FBI site and said I should report the crime there and also to the local police department. She asked if I had closed my account and opened a new one because it was still vulnerable, and when I told her no, as no one at Truist had indicated I needed to do so. She set up an appointment for me at a local branch and said she would notify the branch manager that I was coming in to close an account and open a new one due to fraud. She also said that normally, once reported, it takes 90 days for cases to be investigated and resolved, and no one should have told me it would be shorter than that. The advice she provided is advice I should have received during my first contact with the bank.
4. **Branch Visit** : Upon my visit to a local branch on XX/XX/2023, there was confusion on their part ; Branch Manager XXXX XXXX said they had been told I was there for fraud training, not closing and opening accounts. Ironically It took nearly 2 hours to close and set up the account, while it took the criminal about 45 minutes to access and remove funds from my account.
5. **Partial Refund and Further Delay** : On XX/XX/2023, I received an email from Truist that indicated that the recipient returned the {$9900.00} wire transfer. To my dismay, when I checked to see what had been returned, instead of a refund of {$9900.00}, only {$220.00} was deposited into my account. On XX/XX/2023, I went to the local branch, showed XXXX XXXX the letter, and asked her to see if she could find out why the letter didnt match the actual deposit. She was on the phone for nearly 2 hours, getting transferred from department to department before being told the investigation was still in progress and that someone would call her back. On XX/XX/2023, XXXX emailed me to say she still hadnt received an update but would continue to follow up. TO me it appeared that Truist didn't attempt to recover funds until my call on XX/XX/XXXX.
6. **Subsequent Contacts** : On XX/XX/XXXX, having heard nothing I called the fraud department for an update and was told Truist had closed the case, all that was in the XXXX XXXX account at the time of the recovery, XX/XX/2023, was {$220.00}. When I asked why no one had taken the time to let the customer know the status of the case, he had no explanation. I also asked if my claim was covered under the FDIC program and was told that ACH transfers are not. I reiterated that the services I had received from Truist from my initial report to this final were disappointing and asked that the case be escalated, he said he would arrange for someone to call me within 24 hours.
7. ** Client Advocacy Manager** : On XX/XX/2023, I received a call from XXXX XXXX XXXX a Client Advocacy Manager ; she stated that she had been assigned my case and had been told I was not satisfied with the resolution. I detailed what I had experienced from my initial reporting of the incident to my last contact on XX/XX/XXXX, and that while I had inadvertently provided the scammer with the information that let them access my account, there should have been a process put in place to raise concerns when a user id, password, contact information are changed right before a {$9900.00}, just under the reportable $ XXXX amount, ach transfer takes place. She empathized with me and said she would re-open the investigation, and instead of the normal timeline of 18 days, she would try to resolve it in 7 days. Once again, a promised call did not come, so I tried to reach her, left a message, and still didnt receive a call. On XX/XX/2023, she answered her phone and indicated that Truist was waiting to hear from XXXX XXXX. I reiterated that the lack of urgency from the bank had been distressing and that I was losing faith and trust in them as my financial institution asked her to escalate the matter again or if there was nothing further they could do, to be honest and acknowledge that.
The financial loss I've incurred is substantial for a small business owner like me, and ultimately impacts the services I am able to provide to my customers and limiting the scholarships I am able to provide. More than the financial ramifications, the emotional toll of constantly following up, coupled with the bank 's evident lack of urgency and procedural inconsistency, has been exhausting.
Through this letter, I earnestly request the following : 1. **Restitution** : Full restitution of {$9700.00} and, failing that partial restitution.
2. **Bank Accountability*XXXX : Truist is held accountable for its procedural lapses and inconsistencies in handling fraud cases, as I am sure other customers have experienced similar issues. Truist and other banks should have a direct line to speak with a fraud representative when reporting an incident ; the automated phone prompts give criminals adequate time to transfer money out. I have attached email correspondence I received from Truist as the fraud was taking place ; from my perspective based on the number of changes being made, blocking the account from further activity, and telling me to visit a branch to resolve the matter would have been a better course of action.
3. **Policy Revision Recommendation** : An advisory to Truist to review and improve their protocols, ensuring future customers do not experience such distressing delays and confusion.
In conclusion, while I understand that errors can happen, and I played a role that allowed the fraudulent withdrawal, the manner and speed at which an institution reacts to such errors speaks volumes about its commitment to its customers. I implore you to assist not just with my restitution but to ensure that banks are held to the highest standard of consumer protection. Banks, not customers, are the first line of defense against fraud ; that burden has been unfairly. placed on the consumer, and there are no consequences for the financial institutions, so they are, in my opinion, not proactive in preventing it.
Thank you for your time and attention to this pressing matter.
Sincerely, XXXX XXXX XXXX XXXX XXXX
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 7526088
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Company: TRUIST FINANCIAL CORPORATION
Complaint: XX/XX/XXXX XXXX notified me of suspicious activity on my credit report. An unauthorized person applied for credit in my name without my knowledge. Because I am a victim of identity theft and fraud a fraud alert was placed on my credit report for 5 years. It is still active!
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 7525050
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Company: TRUIST FINANCIAL CORPORATION
Complaint: I recently pulled my credit report and saw an unauthorized inquiry on my report. These unauthorized inquiries are in violation of the Fair Credit Reporting Act 15 U.S.C 1681. 15 U.S.C 1681b states A person shall not use or obtain a consumer report for any purpose unless 1. ) the consumer report is obtained for a purpose for which the consumer report is authorized to be furnished under this section ; and 2. ) The purpose is certified in accordance with section 1681e of this title by a prospective user of the report through a general or specific certification. 15 U.S.C. 1681b ( f ). I have never authorized any transactions with the following company ( XXXX ) As well as I do not have an account as defined under 15 U.S.C 1693 ( a ) 2 with ( XXXX ) of any sort.
In regards to The company ( XXXX ) has misused the private/personal information associated with my personal consumer report by using my information for personal financial gain for the betterment of their company. They ignored my communications & refused to cease and desist obtaining my personal/private information from any credit reporting agency. The company refused to remedy the matter professionally without any trusted third parties having to intervene into the matter. In addition to the rampant fraud & identity theft the company ( XXXX ) keeps taking part in they refused to pay me the consumer/beneficiary the entitled payment that was compensation for the violation ( s ) that kept recurring. I also gave them written notice that if such attempts kept being made against me the consumer/beneficiary that there would be legal actions taken. And it should be taken very seriously as this matter is represented in a trust matter.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
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Average Customer Rating
3 out of 5 stars from 4 reviews.
9846-Truist Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Truist Bank has been known by over the years:
In 1975 their name became: Branch Banking and Trust Company.
In 2020 their name became: Truist Bank.
The following addresses are where Truist Bank has had their headquarters:
Moved From: MAIN STREET to 223 West Nash Street, Wilson, NC 27893.
Moved From: 223 WEST NASH STREET to 200 West Second Street, Winston-Salem, NC 27101.
Moved From: 200 W 2nd St to 214 N Tryon St, Charlotte, NC 28202.
The following shows transitions that are what have ultimately result in Truist Bank becoming what it is today, for better or worse.
Bank of Statesville (1972)
The Citizens Bank of Warrenton (1976)
The Bank of Matthews (1976)
Edgecombe Bank & Trust Company (1980)
Independence National Bank (1981)
City National Bank (1983)
Bank of Alamance (1984)
The Carolina Bank (1984)
BB&T Savings Bank of Durham, Inc. (1992)
BB&T Federal Savings Bank of Pitt County (1992)
BB&T Federal Savings Bank of High Point (1992)
Albemarle Savings and Loan Association (1992)
Gate City Federal Savings Bank (1992)
Peoples Federal Savings Bank of Thomasville (1992)
First Financial Savings Bank, Inc. (1993)
Security Federal Savings Bank (1993)
Carolina Savings Bank (1993)
Edenton Savings and Loan Association (1993)
Old Stone Bank of North Carolina, A FSB (1994)
Citizens Savings Bank, SSB, Inc. (1994)
Citizens Savings Bank, SSB (1994)
Mutual Savings Bank of Rockingham County, SSB (1994)
SNB Savings Bank, Inc., SSB (1995)
Southern National Bank of North Carolina (1995)
United Carolina Bank (1997)
Maryland Federal Bank (1998)
Franklin National Bank of Washington, D.C. (1999)
Commerce Bank Corporation (1999)
Carroll County Bank and Trust Company (2000)
Bank of Maryland (2000)
First Liberty Bank (2000)
Matewan Bank, FSB (2000)
The Matewan National Bank (2000)
Milton National Bank (2000)
First Citizens Bank (2000)
Bank Atlanta (2000)
Premier Bank (2000)
Farmers & Merchants Bank (2000)
First Citizens Bank (2000)
One Valley Bank, Inc. (2001)
One Valley Bank of Huntington (2001)
One Valley Bank - North, Inc. (2001)
One Valley Bank, National Association (2001)
One Valley Bank of Mercer County, Inc. (2001)
One Valley Bank - South, Inc. (2001)
One Valley Bank-East, National Association (2001)
FCNB Bank (2001)
First National Bank of Northwest Georgia (2001)
First Bulloch Bank & Trust Company (2001)
Hardwick Bank & Trust Company (2001)
First National Bank of Effingham (2001)
Wayne National Bank (2001)
Metter Banking Company (2001)
BankFirst (2001)
The First National Bank and Trust Company Athens, Tennessee (2001)
BankFirst Trust Company (2001)
Century South Bank of Central Georgia, National Association (2001)
Century South Bank of Fannin County, National Association (2001)
Century South Bank of Northeast Georgia, National Association (2001)
Century South Bank of the Coastal Region, National Association (2001)
Century South Bank of Dahlonega (2001)
Century South Bank of Alabama (2001)
Century South Bank of Danielsville (2001)
Century South Bank of the Carolinas (2001)
Century South Bank of Lavonia (2001)
Century South Bank of Ellijay (2001)
Century South Bank of Dawsonville (2001)
Century South Bank of Polk County (2001)
F & M Bank-West Virginia, Inc. (2002)
F&M Bank - Maryland, Inc. (2002)
Community First Bank (2002)
Area Bank (2002)
The Vine Street Trust Company (2002)
Area Trust Company (2002)
Bank of Louisville (2002)
First South Bank (2002)
Equitable Bank (2003)
Atlantic Bank (2003)
Farmers Bank of Maryland (2003)
Republic Bank (2004)
Main Street Bank (2006)
The Bank/First Citizens Bank (2006)
The Home Bank of Tennessee (2006)
The Home Bank (2006)
Branch Banking and Trust Company of Virginia (2007)
Branch Banking and Trust Company of South Carolina (2007)
Coastal Federal Bank (2007)
BankAtlantic (2012)
BB&T Financial, FSB (2013)
The Bank of Kentucky, Inc. (2015)
Susquehanna Bank (2015)
Susquehanna Trust & Investment Company (2015)
Semper Trust Company (2015)
National Penn Bank (2016)
SunTrust Bank (2019)