Truist Bank has 2,006 banking locations. Their corporate headquarters address is listed as: 214 N Tryon St in Charlotte North Carolina.
This corporate page for Truist Bank includes ratings, links to all Truist Bank branch profiles locations, reviews, corporate details, directions, their phone number, online banking website, and branch locations.
Truist Bank Corporate Headquarters Address:
Truist Bank
214 N Tryon St
Charlotte, North Carolina 28202
Get mobile directions from current location:
or enter a starting address:
Truist Bank Headquarters Phone Number:
(336) 733-2500
If you are not looking for their corporate location, but a Truist Bank branch location close to you or somewhere else:
Simply enter the city and/or zip code below, and we will return all Truist Bank branches in that area.
Skip to Complaints, Ratings, and Reviews
Truist Bank Location Area Map
This section was Last checked and updated, on our end, 1/28/2024.
Bank's Headquarters:
214 N Tryon St
Charlotte, North Carolina 28202
Became FDIC Insured:
01/01/1934
Corporate Website:
www.truist.com
Bank Class:
Commercial bank, state charter and Fed nonmember, supervised by the FDIC.
Last Structure Change:
08/31/2022
Bank Specialty/Focus:
Commercial Lending Specialization
Bank Holding Company:
TRUIST FINANCIAL CORP
Parent FDIC Cert#:
NA - Not listed as a child of a larger bank.
Deposits:
$411,700,000,000
Deposits Held Domestically:
$411,700,000,000
Equity Capital:
$61,609,000,000
Net Income:
$4,294,000,000
Additional Websites where they accept or solicit for deposits:
FDIC Supervisory Region:
Atlanta
Federal Reserve District:
Atlanta
FDIC Field Office:
Charlotte
The following is a directory of all branch offices for Truist Bank. Below that are any complaints and ratings available as well as the ability to leave one yourself if you wish :)
Pages:
Previous 1
...
17
18
19
20
21
22
23
24
25
...
41
Next
Pages:
Previous 1
...
17
18
19
20
21
22
23
24
25
...
41
Next
View More Truist Bank Complaints:
Previous 1
...
17
18
19
20
21
22
23
24
25
...
41
Next
Complaint ID: 6980825
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Subissue: Company closed your account
Company: TRUIST FINANCIAL CORPORATION
Complaint: Call bank to ask about sone fees issue about a month or maybe more ago, bank tells me they gon na close my account on XX/XX/, i ask them why they tell you will get a letter with an explanation! letters.come but no explanation i go to a branch in XXXX dc XXXX XXXX they tell me they can not help me to call a number on the letter sent, no number on lertter though! i Feel i owed an explanation after banking with them over the past 10 year before it became truist bank. before it was Bbt bank. I really feel violated i need this bank account to help out my kids in college and the sad part is that i can not open another bank account no where else! i need an explanation!
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6980501
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Subissue: Problem making or receiving payments
Company: TRUIST FINANCIAL CORPORATION
Complaint: My small business account was sent and received ( please see screenshots ) 2 XXXX transaction market XX/XX/XXXX. The funds still have not made it to my bank account. I was told on XX/XX/XXXX that it would come that night or the latent Saturday morning XX/XX/XXXX. Funds to the timexof this complaint have not been deposited unto my account. Truit XXXX sent Texts to my ph showing that the payment were received. However each Truist employee and Supervisor has give a different time frame on when I will have the funds. Apparently all of the truist employees say that money was sent from customer 's bank XXXX XXXX XXXX XXXX as a delayed transaction. This doesn't make sense because I received norifocation that funds were received. Now they are telling me were received but not delivered. My local branch did contract Truist on my behalf and was not able to get a resolve. Funds are not in a pending Status but Show received XX/XX/XXXX.
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Complaint ID: 6979957
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Company: TRUIST FINANCIAL CORPORATION
Complaint: On XX/XX/XXXX, my husband died.
On XX/XX/XXXX SunTrust bank, the bank that was holding my auto loan, contacted me to ask me if there was anything they could do to help me through the difficult time See letter from XXXX XXXX thanks, Services XXXX. XXXX XXXX was to be my account liaison helping with the transition because my husband held the account for my auto loan SunTrust asked for his death certificate, and they also offered to rewrite the loan for me. A loan modification was done, and I was sent an E sign certificate from XXXX XXXX to sign the loan over to me and modify it to be a lesser expense. XXXX went from being {$720.00} per month approximately XXXX, XXXX that was agreed-upon and signed for on between the XXXX and XXXX of XX/XX/XXXX.
I have plenty of copies of all the payments I made and I never missed a payment nor was late so on XX/XX/XXXX. My new payment of XXXX XXXX was to begin. However, I was also offered XXXX relief since XXXX it happened immediately after my husbands death, I have documentation through emails agreeing to this modification. I had to sign a document requesting it and then they follow through with giving me a three payment deferral extending my loan date to XXXX XXXX and the next payment due is XXXX, XXXX that was on XX/XX/XXXX of XXXX they then proceeded to refund me a couple payments and I have checks stating that, I have an XXXX statement that shows my schedule payment amount being due for XXXX XXXX payment due XX/XX/XXXX and then they actually moved it to extend one more month for XXXX until XXXX. Upon which time I set up a bill pay to do so for {$520.00} just to make it even starting on XX/XX/XXXX and I set it to last for 84 transactions thats true I XXXX XXXX XXXX checking account So my first payment after this modification was technically due on XX/XX/XXXX of XXXX. It is no the loan started brand new. I set up another payment to be scheduled for starting for {$520.00} and that continued on until Truist bought suntrust.
Ever since the transition, I have had nothing but issues with Truist bank.
Right from the start, the payments were coming out left and right and I went up double and triple pain. I dont even know how to explain it but I want to over paying for my loan so much that I almost paid a year to thirds of 3/4 of a year in advance. I was working with the TRUIST BANK to set this all up and they were at the time taking money out of my bank, it was so horrific and I believe about seven or so payments had to be stopped with them because of so many errors in processing, and they promised that they were going to reimburse me all of those fees I got two notices that they would reimburse me XX/XX/XXXX, which is just a few months after they took over and had so many overpayments from me and then they never fulfilled that reimbursement request or promise I should say So it wasnt until late last year XXXX, XX/XX/XXXX that I realized that even though I thought this was all taken care of it wasnt and my payments werent correct as they should be for {$520.00}. Upon reaching out to them they were not at all nice, and they claimed that it was all my fault, and that it was because of my late payments which I insure than that theres never been a late payment payments or set up for every day of the month and everything comes out monthly theres never been a missed payment, and there should be no fees.
After many times going back-and-forth, I went up talking to XXXX XXXX, who is a specialist, supposedly and handling these kind of situations and I had to literally argue with him numerous occasions even though all of the obvious documentation was there it wasnt until I found two of the notices that said they were gon na pay me {$25.00} times two back that they finally agreed to pay me my fees back for at least the two notices.
I thought this is all taken care of until a couple of weeks maybe a month later after this was finally caught up when I noticed that there was another payment out of whack called XXXX and found out that they found another yet another late fee for {$25.00} which they didnt find before interestingly enough so now I have another {$25.00} and all of my overpayments all of this time Ive never been adjusted or put back because its supposed be going towards principal, and they were paying off late fees, and then they never even went back and corrected it and now I have another late fee.
XXXX went off to find out about this, and came back to me, and said that theyre not going to reimburse me or let me not pay the fees They insisted I pay. In addition, THEY FOUND A NEW PROLEM AND ARE NOW TELLING ME THAT THE AMOUNT OF {$520.00} IS NOT MY CORRECT PAYMENT ACCORDING TO TRUIST BECAUSE THEY CAN NOT FIND THE DOCUMENTATION ON THEIR BEHALF OF MY AGREEMENT WITH SUNTRUST BANK FOR THAT AMOUNT.
I then scavenged for whatever documentation I can find and presented to them. But none of this documentation appears as them and the link where I signed the document is no longer valid because its a suntrust link.
All the documentation that I do have clearly states that the amount due for my payment is {$520.00}. I have many statements that say scheduled payment amount is {$520.00}. I have continue to pay {$520.00} every single month since this modification has been made. I have paid on time and in full and have never missed a payment!!!
I have a document from SunTrust that states that my loan is for 84 transactions starting XX/XX/XXXX of XXXX which then got pushed out to XX/XX/XXXX of XXXX so my maturity date was clearly extended to XXXX of XXXX. According to SunTrust. I have provided ample documentation from suntrust, and theyre should be no doubt about the terms of this loan It is for {$520.00} per month for 84 months commencing on XX/XX/XXXX of XXXX.
Truest bank will not stop harassing me for more money and theyre looking for an over {$900.00} payment right now I am a widow. This is very painful to deal with over again and I simply do not have the finances to be able to pay such a payment.
The person that they have been having me deal with XXXX XXXX its almost too embarrassed to deal with us. At this point I feel as though its highly illegal to just change the terms, and I can not pay more than I am currently paying, as I am a struggling widow, that is technically out on Workmens Comp., and about to lose my Social Security due to my child aging out.
I am perfectly willing to continue to pay the scheduled payment of {$520.00} per month for the term of the loan as agreed-upon. They, whoever they are that XXXX XXXX talks to are refusing to allow me to do so.
To confirm, the payment that they are looking to collect is invalid It was my husbands loan that ceased to exist in XXXX of XXXX ; When I took over after his death, had the loan modified modified and put into my name with me being responsible for it. SunTrust was a very caring bank, and was very amicable to work with.
Truist quite the contrary, is the most ludicrous, uncaring money driven fee driven, corrupt bank ever!!!!
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
View More Truist Bank Complaints:
Previous 1
...
17
18
19
20
21
22
23
24
25
...
41
Next
Average Customer Rating
3 out of 5 stars from 4 reviews.
9846-Truist Bank
Reviews[-] means a part of a review was redacted. Names, profanity, phone numbers, account numbers, and email addresses being the main reasons. False positives happen as well, better to ere on the side of safety we think.
The following are other names Truist Bank has been known by over the years:
In 1975 their name became: Branch Banking and Trust Company.
In 2020 their name became: Truist Bank.
The following addresses are where Truist Bank has had their headquarters:
Moved From: MAIN STREET to 223 West Nash Street, Wilson, NC 27893.
Moved From: 223 WEST NASH STREET to 200 West Second Street, Winston-Salem, NC 27101.
Moved From: 200 W 2nd St to 214 N Tryon St, Charlotte, NC 28202.
The following shows transitions that are what have ultimately result in Truist Bank becoming what it is today, for better or worse.
Bank of Statesville (1972)
The Citizens Bank of Warrenton (1976)
The Bank of Matthews (1976)
Edgecombe Bank & Trust Company (1980)
Independence National Bank (1981)
City National Bank (1983)
Bank of Alamance (1984)
The Carolina Bank (1984)
BB&T Savings Bank of Durham, Inc. (1992)
BB&T Federal Savings Bank of Pitt County (1992)
BB&T Federal Savings Bank of High Point (1992)
Albemarle Savings and Loan Association (1992)
Gate City Federal Savings Bank (1992)
Peoples Federal Savings Bank of Thomasville (1992)
First Financial Savings Bank, Inc. (1993)
Security Federal Savings Bank (1993)
Carolina Savings Bank (1993)
Edenton Savings and Loan Association (1993)
Old Stone Bank of North Carolina, A FSB (1994)
Citizens Savings Bank, SSB, Inc. (1994)
Citizens Savings Bank, SSB (1994)
Mutual Savings Bank of Rockingham County, SSB (1994)
SNB Savings Bank, Inc., SSB (1995)
Southern National Bank of North Carolina (1995)
United Carolina Bank (1997)
Maryland Federal Bank (1998)
Franklin National Bank of Washington, D.C. (1999)
Commerce Bank Corporation (1999)
Carroll County Bank and Trust Company (2000)
Bank of Maryland (2000)
First Liberty Bank (2000)
Matewan Bank, FSB (2000)
The Matewan National Bank (2000)
Milton National Bank (2000)
First Citizens Bank (2000)
Bank Atlanta (2000)
Premier Bank (2000)
Farmers & Merchants Bank (2000)
First Citizens Bank (2000)
One Valley Bank, Inc. (2001)
One Valley Bank of Huntington (2001)
One Valley Bank - North, Inc. (2001)
One Valley Bank, National Association (2001)
One Valley Bank of Mercer County, Inc. (2001)
One Valley Bank - South, Inc. (2001)
One Valley Bank-East, National Association (2001)
FCNB Bank (2001)
First National Bank of Northwest Georgia (2001)
First Bulloch Bank & Trust Company (2001)
Hardwick Bank & Trust Company (2001)
First National Bank of Effingham (2001)
Wayne National Bank (2001)
Metter Banking Company (2001)
BankFirst (2001)
The First National Bank and Trust Company Athens, Tennessee (2001)
BankFirst Trust Company (2001)
Century South Bank of Central Georgia, National Association (2001)
Century South Bank of Fannin County, National Association (2001)
Century South Bank of Northeast Georgia, National Association (2001)
Century South Bank of the Coastal Region, National Association (2001)
Century South Bank of Dahlonega (2001)
Century South Bank of Alabama (2001)
Century South Bank of Danielsville (2001)
Century South Bank of the Carolinas (2001)
Century South Bank of Lavonia (2001)
Century South Bank of Ellijay (2001)
Century South Bank of Dawsonville (2001)
Century South Bank of Polk County (2001)
F & M Bank-West Virginia, Inc. (2002)
F&M Bank - Maryland, Inc. (2002)
Community First Bank (2002)
Area Bank (2002)
The Vine Street Trust Company (2002)
Area Trust Company (2002)
Bank of Louisville (2002)
First South Bank (2002)
Equitable Bank (2003)
Atlantic Bank (2003)
Farmers Bank of Maryland (2003)
Republic Bank (2004)
Main Street Bank (2006)
The Bank/First Citizens Bank (2006)
The Home Bank of Tennessee (2006)
The Home Bank (2006)
Branch Banking and Trust Company of Virginia (2007)
Branch Banking and Trust Company of South Carolina (2007)
Coastal Federal Bank (2007)
BankAtlantic (2012)
BB&T Financial, FSB (2013)
The Bank of Kentucky, Inc. (2015)
Susquehanna Bank (2015)
Susquehanna Trust & Investment Company (2015)
Semper Trust Company (2015)
National Penn Bank (2016)
SunTrust Bank (2019)