JPMorgan Chase Bank, National Association Corporate

Complaint ID: 8026610

Product: Credit card

Sub-Product: General-purpose credit card or charge card

Issue: Problem when making payments

Subissue: Problem during payment process

Company: JPMORGAN CHASE & CO.

Complaint: In late XXXX, we reached the limit on our credit card. We made a direct payment from our XXXX XXXX XXXXXXXX account into the Chase credit card account. The debit was reflected on our XXXX XXXX XXXX account. Chase refused to provide us credit for over 8 days and were non-responsive. XXXXubsequently told me that they had the right to hold payment for 5 business days. Would not point me to the provisions of contract that provide that authority. I requested escalation on three occasions and have received no response. I spoke to XXXX on XXXX ; XXXX on XX/XX/XXXX. XXXX a few times after XX/XX/XXXX. She is the one who told me they had the right to hold my money and not credit our account. I requested escalation and have left messages. I have requested documentation and have not received anything in writing.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 8026564

Product: Checking or savings account

Sub-Product: Checking account

Issue: Closing an account

Subissue: Funds not received from closed account

Company: JPMORGAN CHASE & CO.

Complaint: I am a XXXX, XXXX and XXXX XXXX of XXXX XXXX XXXX XXXX. On XX/XX/2023, I opened a business account with Chase Bank at the XXXX branch in XXXX and deposited a check from a business client for approximately {$70000.00}. The check was accepted by Chase. But the following day I received an electronic email from Chase stating my account was restricted due to a check deposit. I immediately went to the bank branch where I opened and saw the branch manager in order to resolve this matter. I was told to provide a phone number for the business that issued the check, which I did but I was told that the number provided could not be verified by Chase in their system. First Chase keeps telling me that they need to verify if the check is valid but they check was paid by the issuing bank and they business that paid me the check has never disputed that the check was fraudulent or filed a claim dispute saying that the check was not valid. And more over the funds where made available but the funds were held. I have been to the branch several times to and provided Chase with what the requested to have my fund released and sent to me. This matter has been going on for over seven months and it's has put my business and income at risk due to Chase putting undue burden on me in order to release my funds. Please I need help in resolving this issue because has been holding my funds hostage.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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Complaint ID: 8025628

Product: Checking or savings account

Sub-Product: Checking account

Issue: Managing an account

Subissue: Problem making or receiving payments

Company: JPMORGAN CHASE & CO.

Complaint: On XX/XX/2023, I received a payment in the amount of {$9900.00} from XXXX, which is a federal agency, for miscellaneous business consulting work. XXXX paid for my services via XXXXWePay with their purchase card. The following day WePay notified me that the payment was flagged for as " high risk '' for chargebacks. I did not understand how my account nor payment was flagged because it was my first deposit/payment. In addition, I have had a personal bank account with Chase for more than 10 years. I subsequently responded to the email and provided the requested information : IRS document with EIN number ; New York State Articles of Organization documents ; invoice to XXXX ; and a link to my personal XXXX page. The latter was denied as a valid form of identity. I communicated to the WePay representative that I recently formed my business and had not taken the time to finalized my business website because I have a full-time job. I did not want to send clients to an incomplete website, thus I provided my personal XXXX website as proof of my identity and experience in the field associated with my XXXX XXXX. Nonetheless, the WePay representative rejected my documentation and deemed my account as high risk. This is EXTREMELY surprising given that my client is a federal agency which I stressed my than once to the WePay representative. As a result of my funds being withheld, I have had to delay my work with XXXX which compromises my ability to secure more work with them. In addition, I have been unable to secure requisite materials to adequately run my business like a post office box or hiring a web designer. In short, I would like my rightful earned money as soon as possible.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

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