JPMorgan Chase Bank, National Association Corporate

Complaint ID: 8041048

Product: Money transfer, virtual currency, or money service

Sub-Product: Domestic (US) money transfer

Issue: Fraud or scam

Subissue:

Company: JPMORGAN CHASE & CO.

Complaint: I received a text from XXXX saying it was Chase Fraud. It showed two " transactions '' and asked if I authorized them. I said No. Then I got a text asking if I authorized a wire transfer for XXXX. I said no. Then it said a fraud specialist would be contacting me shortly. I received a call and was cynical so they told me to XXXX the number which does come up with " Chase ''. The number is XXXX. The person on the other line was very convincing and told me they would help me undo the wire. They sent me text with the following : Case Fraud : Thank you. Your wire transfer of {$19000.00} will be released in the next XXXX minutes, TO PREVENT CANCELLATION OR ERROR PLEASE DO NOT RESUBMIT AGAIN. This is where the scammer had me convinced that if I resubmit it will cancel the existing wire transfer. They made me stay on the line for XXXX minutes. I started to understand that this person was a scammer when they were asking to get into the settings on my phone. And the wire was not being reversed on my account. The wire had a memo with a police report of XXXX allegedly in XXXX, FL. I had my husband get on the line and the scammer hung up. I immediately called Chase bank FRAUD department. They had in the meantime sent me an email to ask if I initiated the wire. When I spoke to the rep in FRAUD ( at their number XXXX ) he assured me the wire would not go through. Since I had never done wire before it was flagged and they blocked it while we were on the phone. Today XX/XX/2023 the money is out of my account. So I called the claims department only to learn that there was XXXX wires initiated on XX/XX/2023 and that CHASE did in fact let one wire go through. Why did they let another go through? And they claim it was the first wire that was initiated. They refuse to reverse the funds even though I called and they said they stopped the wire transfer. They refused to escalate to management immediately. I am told to wait for a call and that they will investigate and " TRY '' to recover the money. They claim that although they protect my money, this is a mutually responsibility. I trusted CHASE to protect me when we called the FRAUD center and they said we were ok and that no money would be paid out. This is all on a recorded line. They can go back to XX/XX/2023 at XXXXXXXX XXXX to listen to the call!

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

---

Complaint ID: 8040768

Product: Money transfer, virtual currency, or money service

Sub-Product: Foreign currency exchange

Issue: Fraud or scam

Subissue:

Company: JPMORGAN CHASE & CO.

Complaint: I made an international payment in the amount of USD XXXX ( R {$90000.00} ) on XX/XX/, but we discovered that the supplier 's official email was intercepted by a criminal who changed the bank, address and account number in the invoice. But he/she kept the supplier 's real name, and sending me this fake invoice that was used to make the transfer. And because there was such a serious discrepancy between the name of the beneficiary used in the transfer and the real name of the account holder, the receiving bank could not have released the money to this fake customer. We requested the refund via XXXX XXXX XXXX as per the attached history, but CHASE BANK insists on awaiting authorization from the fraudulent beneficiary to proceed with the refund. And we know that won't happen. Therefore, we requested support from the Consumer Financial Protection Bureau ( CFPB ) to recover the amount of USD XXXX. Note : XXXX XXXX XXXX contains two communications from XXXX XXXX XXXX to CHASE BANK requesting the refund. Note2 : some attached documents may need support from a translator XXXX/english.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

---

Complaint ID: 8040731

Product: Credit card

Sub-Product: General-purpose credit card or charge card

Issue: Getting a credit card

Subissue: Application denied

Company: JPMORGAN CHASE & CO.

Complaint: Applied for an Amazon Chase credit card on XXXX was denied. Contact the landing team to retract my application due to the fraud. Phone call was disconnected on 3 different occasions of trying to resolve this issue. Spoke with a supervisor XXXX, stated they can't retract my application.

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

---